Damian at the Tingalpa store was great
Damian at the Tingalpa store was great, very friendly and helpful. The range of rugs is amazing and the quality is excellent.
Date of experience: 11 March 2024
Reply from Cyrus Rugs Australia
5 reviews
4 reviews
3 reviews
338 total
Damian at the Tingalpa store was great, very friendly and helpful. The range of rugs is amazing and the quality is excellent.
Date of experience: 11 March 2024
Reply from Cyrus Rugs Australia
Purchased a rug from Cyrus Rugs in the Logan home centre. 10/10 service and absolutely love my rug! Sales lady was delightful and the young man who carried my rug to the car was pleasant and a lovely young man.
Thank you 😊
Date of experience: 09 March 2024
Reply from Cyrus Rugs Australia
I walked into Cyrus Rugs Cairns store and was greeted by Josh who offered to assist me. I asked to have a look around first. When I was ready Josh was very helpful .
I bought 2 Afghan rugs and was given a discount. I couldn’t be happier.
Date of experience: 06 March 2024
Reply from Cyrus Rugs Australia
Staff were extremely professional and helpful. I ordered 3 rugs and they were ready in a couple of weeks. Extremely happy with the price, quality and service of the slacks creek store. I would definitely recommend this store to anyone looking for a rug.
Date of experience: 27 January 2024
Reply from Cyrus Rugs Australia
Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they would look into it. Still no response. So sad.
Date of experience: 04 January 2024
Reply from Cyrus Rugs Australia
Genuine customer service and attention to details. This store is impeccably presented and has a diverse range of styles, sizes and patterns to choose from. I bought a room to suit a child's bedroom and it has certainly improved the aesthetics.
Date of experience: 24 December 2023
Rated products:
Reply from Cyrus Rugs Australia
Great deal at Cyrus Rugs Slacks Creek. Both rugs look fantastic! Highly recommend!
Date of experience: 17 February 2024
Reply from Cyrus Rugs Australia
Went into the Rockhampton Store, we were extremely happy with our service, we got all the help that we needed which made the decision so much easier! He was extremely polite and helpful and just all round great service!
Date of experience: 21 December 2023
Reply from Cyrus Rugs Australia
Beautiful rugs. Very high quality and priced very reasonably. I purchased two. The second was unfortunately out of stock. I was offered a full refund, or the option to purchase a different rug.
I selected an alternative rug that is just as gorgeous, but slightly cheaper, and the lovely people at customer service processed my change quickly, all via email, and refunded me the difference. A seamless and pleasurable shopping experience. I highly recommend Cyrus Rugs to everyone.
Date of experience: 22 November 2023
Reply from Cyrus Rugs Australia
Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.
Date of experience: 21 November 2023
Reply from Cyrus Rugs Australia
After searching online for a new rug we settled on a new collection available at Cyrus Rugs. On visiting the Ballina store we received excellent service from Alex who showed us a selection of rugs. He allowed us plenty of time to make a final selection and placed the rugs on the floor so we could see how the colours display a little differently. Alex was always polite and didn’t pressure us into making a quick decision. He also informed us of store policies which would have allowed us to trial the rug in our home for 24 hr return or 7 day change of mind store credit. However, we are very happy with our selection which complements the decor of our room.
A big Thank you to Alex for his professional customer service and friendly and polite manner.
Marilyn and Garry from Yamba
Date of experience: 17 November 2023
Reply from Cyrus Rugs Australia
I purchased a Brooklyn 230x160cm rug in the blue back in July 2020. The reason I am writing my review now is because I care about durability of a product, that is a marker of true value. I am pleased to inform that after 38 months of living in my loungeroom, it hasn't weathered badly at all. By simply vacuuming weekly all directions (as the salespeople suggest) the pile has been kept free of that horrid 'plastered down' look.
Great experience! I understand the rugs vary in price and in quality as well, I would purchase from Cyrus Rugs again.
Date of experience: 25 September 2022
Reply from Cyrus Rugs Australia
Jacinta was amazing, poor thing was alone on her lunch break when we interrupted her. Even though she was working alone she tended to everybody calmly and professionally. Jacinta was a wealth of knowledge and very approachable, super strong as she had to move and grab our chosen rug all alone I can only imagine how much hard work moving those rugs would be for her alone, she definitely deserves a raise or at the very least recognition.
Date of experience: 03 October 2023
Reply from Cyrus Rugs Australia
Nalin from your Tingalpa store totally professionally and personally looked after us in finding our rugs.
We had purchased a smaller rug in the Nerang store (which also did a great job)
Came back home to Brisbane and wanted to purchase two more and made a good contact with Nilan.
Looking forward to receiving/picking up the next two when they arrive.
Date of experience: 30 March 2023
Reply from Cyrus Rugs Australia
In store attention (Maroochydore) was good (but understaffed at time). Information, and product knowledge, was good and when the extra yards to source our rug. The promised emailed copy of the invoice did arrive and i phoned after a week to receive the copy (which was promptly sourced and emailed).
The initial communication regarding delivery was good but the time of delivery was advised as 9am-11am. At about 11.30am I rang the Maroochydore store to confirm the delivery, which arrived about 12.15pm
The delivery person was apparently not happy with the single flight of stairs. He could have been more pleasant.
Date of experience: 24 August 2023
Reply from Cyrus Rugs Australia
Exceptional service! We came to get rug for our new house and Naam been very professional, helpful and patient with showing us the sizes and helped us with the colors coordinating as well. We highly recommend to go and visit the store. We will be recommending to our family and friends. Very pleased with our purchase.
Date of experience: 02 August 2023
Reply from Cyrus Rugs Australia
i had previuously purchased 2 mats from your townsville store and i wanted another one the same .. i ordered the exact same mat online. when i received it it was 40mm shorter than the others and not as advertised 50 x 80. i phoned and spoke to someone and it was going to be a hassle to send back, also the ones you had in stock were also shorter than they were supposed to be according to the back of the mat . very dissapointed especially as i had just ordered another mat worth over $600 .
Date of experience: 20 July 2023
Service was nice, salesperson was helpful, not pushing us to buy anything,but happy to show us some similar doormats to the one we had seen for our front entrance. We liked the one we had seen first,and that’s what we came away with.Happy to shop there again next time we need a rug.
Date of experience: 22 November 2023
Reply from Cyrus Rugs Australia
Thank you to Katherine for being spot on in assisting me choose the perfect hall runner for my mum’s place. Katherine asked some very pertinent questions and I walked out with the perfect hall runner.
Then with some additional information provided by Katherine I was able to get the matching rectangular rug for the lounge room the following week.
Great service from Katherine the first time and Cassie when I went back for the second rug.
Thumbs up big time.
Date of experience: 31 July 2023
Reply from Cyrus Rugs Australia
I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.
Date of experience: 10 November 2023
Reply from Cyrus Rugs Australia