Cyrus Rugs Australia Reviews

338  Excellent
TrustScore 4.5 out of 5

4.5

In the Rug Store category

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Rated 5 out of 5 stars

Damian at the Tingalpa store was great

Damian at the Tingalpa store was great, very friendly and helpful. The range of rugs is amazing and the quality is excellent.

Date of experience: 11 March 2024

Reply from Cyrus Rugs Australia

Hi Elaine,
Thanks for sharing your experience! We're delighted to hear that Damian at our Tingalpa store provided you with great service. It's fantastic to know that you found our range of rugs amazing and the quality excellent. We'll be sure to pass your kind words along to Damian. If you ever need assistance again, feel free to reach out!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Very happy customer!

Purchased a rug from Cyrus Rugs in the Logan home centre. 10/10 service and absolutely love my rug! Sales lady was delightful and the young man who carried my rug to the car was pleasant and a lovely young man.
Thank you 😊

Date of experience: 09 March 2024

Reply from Cyrus Rugs Australia

Hi Sanna,
Thank you for your 5-star review! We're thrilled to hear that you had a wonderful experience at our Slacks Creek store. It's fantastic to know that our sales team provided excellent service and that you love your rug. We appreciate your kind words and look forward to serving you again in the future!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Cyrus Rugs Cairns store and Josh.

I walked into Cyrus Rugs Cairns store and was greeted by Josh who offered to assist me. I asked to have a look around first. When I was ready Josh was very helpful .
I bought 2 Afghan rugs and was given a discount. I couldn’t be happier.

Date of experience: 06 March 2024

Reply from Cyrus Rugs Australia

Hi Michelle! Thank you for sharing your experience at our Cyrus Rugs Cairns store! We're delighted to hear that Josh provided helpful assistance and that you found the perfect Afghan rugs. Your satisfaction is our priority, and we're thrilled to have made your shopping experience a happy one.
The Cyrus Rugs Team


Rated 5 out of 5 stars

Staff were extremely professional and…

Staff were extremely professional and helpful. I ordered 3 rugs and they were ready in a couple of weeks. Extremely happy with the price, quality and service of the slacks creek store. I would definitely recommend this store to anyone looking for a rug.

Date of experience: 27 January 2024

Reply from Cyrus Rugs Australia

Hi Tracey,
Thanks for the glowing review! We're thrilled to hear you had a positive experience at our Slacks Creek store. If you ever need more rugs or assistance, you know where to find us!
The Cyrus Rugs Team


Rated 3 out of 5 stars

Purchased the rug over 3 weeks ago still awaiting authencity cerificate

Purchased the rug over 3 weeks ago. At the time of purchase I was asked for email address so that an authentcity certificate could be sent. No certificate has arrived. Rang head office was told they would look into it. Still no response. So sad.

Date of experience: 04 January 2024

Reply from Cyrus Rugs Australia

Hi Andrew,
We genuinely apologise for the delay and any inconvenience caused. We've addressed the issue, and your authenticity certificate is on its way to you. We understand the importance of this document and regret any frustration caused by the wait.
If you have any further concerns or need additional assistance, please feel free to reach out. We appreciate your understanding and thank you for bringing this to our attention.
The Cyrus Rugs Team


Rated 5 out of 5 stars

Genuine customer service and attention…

Genuine customer service and attention to details. This store is impeccably presented and has a diverse range of styles, sizes and patterns to choose from. I bought a room to suit a child's bedroom and it has certainly improved the aesthetics.

Date of experience: 24 December 2023

Rated products:

Reply from Cyrus Rugs Australia

Hi Glen,
Thanks so much for sharing your experience! It's awesome to hear that you found our service genuine and detail-oriented. Our store strives to offer a wide range of styles and sizes, and we're thrilled that you found something perfect for your child's bedroom. If you ever want to check out more options or need assistance, feel free to reach out!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Great deal at Cyrus Rugs Slacks Creek

Great deal at Cyrus Rugs Slacks Creek. Both rugs look fantastic! Highly recommend!

Date of experience: 17 February 2024

Reply from Cyrus Rugs Australia

Thanks for the fantastic review, Sera! We're thrilled to hear that you found a great deal at Cyrus Rugs Slacks Creek and that both rugs look fantastic. Your recommendation means a lot to us!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Rockhampton Store

Went into the Rockhampton Store, we were extremely happy with our service, we got all the help that we needed which made the decision so much easier! He was extremely polite and helpful and just all round great service!

Date of experience: 21 December 2023

Reply from Cyrus Rugs Australia

Hi Gracie,
Thanks for the fantastic 5-star review! We're thrilled to hear that you had an extremely happy experience at our Rockhampton Store. It's great to know that our staff provided all the help you needed, making your decision much easier. If you ever need more assistance or have questions, we're here for you. Cheers!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Beautiful rugs

Beautiful rugs. Very high quality and priced very reasonably. I purchased two. The second was unfortunately out of stock. I was offered a full refund, or the option to purchase a different rug.
I selected an alternative rug that is just as gorgeous, but slightly cheaper, and the lovely people at customer service processed my change quickly, all via email, and refunded me the difference. A seamless and pleasurable shopping experience. I highly recommend Cyrus Rugs to everyone.

Date of experience: 22 November 2023

Reply from Cyrus Rugs Australia

Hi Julianne,
Thanks for the 5-star review! Apologies for the out-of-stock item, but glad we could offer a quick solution with an alternative. Your seamless shopping experience means the world to us. If you need more rugs or have questions, feel free to reach out. Cheers!
The Cyrus Rugs Team


Rated 3 out of 5 stars

Fantastic customer service

Fantastic customer service, and a good range of products BUT I really don't like that there are no change of mind returns. With rugs, it is really hard to know if they will suit a room until you have it in there. I returned my purchase in less than 24 hours because as soon as i put it on the floor, I knew it didn't suit but could only get store credit as there were no others I liked in store.

Date of experience: 21 November 2023

Reply from Cyrus Rugs Australia

Hi Debra,
Thanks for your feedback! We're glad you found our customer service fantastic and enjoyed our product range. We understand that selecting the perfect rug is crucial, and we want you to be satisfied. Just so you know, we offer an "At Home Trial" option for our customers. If you ever decide to try another rug, we'd be happy to assist you. Please don't hesitate to reach out if you have any questions or need further assistance.
Best,
The Cyrus Rugs Team


Rated 5 out of 5 stars

Very Happy Customer

After searching online for a new rug we settled on a new collection available at Cyrus Rugs. On visiting the Ballina store we received excellent service from Alex who showed us a selection of rugs. He allowed us plenty of time to make a final selection and placed the rugs on the floor so we could see how the colours display a little differently. Alex was always polite and didn’t pressure us into making a quick decision. He also informed us of store policies which would have allowed us to trial the rug in our home for 24 hr return or 7 day change of mind store credit. However, we are very happy with our selection which complements the decor of our room.
A big Thank you to Alex for his professional customer service and friendly and polite manner.
Marilyn and Garry from Yamba

Date of experience: 17 November 2023

Reply from Cyrus Rugs Australia

Hi Garry,
Thanks a ton for the awesome 5-star review! We're thrilled you found the perfect rug from our new collection!It's fantastic to hear about the excellent service you received from Alex at the Ballina store. We appreciate your kind words about our store policies and are delighted you're very happy with your selection. A big thank you to you and Marilyn for choosing Cyrus Rugs!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Great Quality Durable Rugs

I purchased a Brooklyn 230x160cm rug in the blue back in July 2020. The reason I am writing my review now is because I care about durability of a product, that is a marker of true value. I am pleased to inform that after 38 months of living in my loungeroom, it hasn't weathered badly at all. By simply vacuuming weekly all directions (as the salespeople suggest) the pile has been kept free of that horrid 'plastered down' look.
Great experience! I understand the rugs vary in price and in quality as well, I would purchase from Cyrus Rugs again.

Date of experience: 25 September 2022

Reply from Cyrus Rugs Australia

Hi Abi,
Thanks a ton for sharing your experience! We're delighted to hear that your Brooklyn rug has proven to be of great quality and durability over the past 38 months. We appreciate your acknowledgment of the varying price and quality of our rugs, and we look forward to serving you again at Cyrus Rugs. If you ever have more feedback or questions, feel free to reach out.
The Cyrus Rugs Team


Rated 5 out of 5 stars

Jacinta was amazing

Jacinta was amazing, poor thing was alone on her lunch break when we interrupted her. Even though she was working alone she tended to everybody calmly and professionally. Jacinta was a wealth of knowledge and very approachable, super strong as she had to move and grab our chosen rug all alone I can only imagine how much hard work moving those rugs would be for her alone, she definitely deserves a raise or at the very least recognition.

Date of experience: 03 October 2023

Reply from Cyrus Rugs Australia

Hi Natasha,
Thank you so much for taking the time to share your positive experience with Jacinta! We're thrilled to hear that she provided amazing service, even while on her lunch break. We truly appreciate your recognition of her hard work, and we'll make sure she receives the appreciation she deserves. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
The Cyrus Rugs Team


Rated 5 out of 5 stars

Nalin from your Tingalpa store totally…

Nalin from your Tingalpa store totally professionally and personally looked after us in finding our rugs.
We had purchased a smaller rug in the Nerang store (which also did a great job)
Came back home to Brisbane and wanted to purchase two more and made a good contact with Nilan.
Looking forward to receiving/picking up the next two when they arrive.

Date of experience: 30 March 2023

Reply from Cyrus Rugs Australia

Hello Carol,
Thank you very much for this 5-Star review. We are so glad to hear of your experience at our Tingalpa store with Nalin. He certainly is an asset to our company.
Cyrus Rugs Team


Rated 4 out of 5 stars

In store attention (Maroochydore) was good

In store attention (Maroochydore) was good (but understaffed at time). Information, and product knowledge, was good and when the extra yards to source our rug. The promised emailed copy of the invoice did arrive and i phoned after a week to receive the copy (which was promptly sourced and emailed).
The initial communication regarding delivery was good but the time of delivery was advised as 9am-11am. At about 11.30am I rang the Maroochydore store to confirm the delivery, which arrived about 12.15pm
The delivery person was apparently not happy with the single flight of stairs. He could have been more pleasant.

Date of experience: 24 August 2023

Reply from Cyrus Rugs Australia

Hi Jay,

Thanks for your feedback, and we appreciate your insights into your experience at our Maroochydore store. We're glad to hear that the in-store attention, information, and product knowledge were good, although we apologize for any inconvenience due to understaffing. We're also sorry to hear about the delay in receiving the invoice and any inconvenience caused by the delivery timing and the demeanor of the delivery person. Your feedback is valuable, and we'll use it to improve our services. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us!
The Cyrus Rugs Team


Rated 5 out of 5 stars

Exceptional service

Exceptional service! We came to get rug for our new house and Naam been very professional, helpful and patient with showing us the sizes and helped us with the colors coordinating as well. We highly recommend to go and visit the store. We will be recommending to our family and friends. Very pleased with our purchase.

Date of experience: 02 August 2023

Reply from Cyrus Rugs Australia

Hi Johnny,
Thanks a lot for your wonderful feedback! We're thrilled to hear that you received exceptional service from Naam while choosing a rug for your new house. We appreciate your recommendation, and we're delighted that you're very pleased with your purchase. If you ever need more assistance or have questions, feel free to reach out. We look forward to serving you again!
The Cyrus Rugs Team


Rated 1 out of 5 stars

i had previuously purchased 2 mats from…

i had previuously purchased 2 mats from your townsville store and i wanted another one the same .. i ordered the exact same mat online. when i received it it was 40mm shorter than the others and not as advertised 50 x 80. i phoned and spoke to someone and it was going to be a hassle to send back, also the ones you had in stock were also shorter than they were supposed to be according to the back of the mat . very dissapointed especially as i had just ordered another mat worth over $600 .

Date of experience: 20 July 2023


Rated 5 out of 5 stars

Salesperson was knowledgeable and helpful.

Service was nice, salesperson was helpful, not pushing us to buy anything,but happy to show us some similar doormats to the one we had seen for our front entrance. We liked the one we had seen first,and that’s what we came away with.Happy to shop there again next time we need a rug.

Date of experience: 22 November 2023

Reply from Cyrus Rugs Australia

Hi Steven,
Thanks for the 5-star review! We're thrilled to hear our staff was helpful without being pushy :) It's great you found the perfect doormat for your front entrance. We look forward to welcoming you back whenever you need another rug.
The Cyrus Rugs Team


Rated 5 out of 5 stars

Thank you to Katherine for being spot…

Thank you to Katherine for being spot on in assisting me choose the perfect hall runner for my mum’s place. Katherine asked some very pertinent questions and I walked out with the perfect hall runner.

Then with some additional information provided by Katherine I was able to get the matching rectangular rug for the lounge room the following week.

Great service from Katherine the first time and Cassie when I went back for the second rug.

Thumbs up big time.

Date of experience: 31 July 2023

Reply from Cyrus Rugs Australia

Hi Annie,
Thanks for your wonderful feedback! We're delighted to hear about your positive experience with Katherine and Cassie. It's fantastic that Katherine's assistance helped you choose the perfect hall runner, and we're thrilled that you found the matching rectangular rug with additional information provided by her. If you ever need more assistance or have questions, feel free to reach out. We look forward to serving you again!
The Cyrus Rugs Team


Rated 5 out of 5 stars

I walked into the West Ipswich store…

I walked into the West Ipswich store looking for a rug and I knew what colours I wanted and Jacinta found the perfect one for me. She was so helpful, professional and friendly. I would certainly recommend to anyone to buy from Jacinta at the West Ipswich Store.

Date of experience: 10 November 2023

Reply from Cyrus Rugs Australia

Hi Maree,
Thanks for the 5-star review! We're thrilled to hear Jacinta at the West Ipswich store helped you find the perfect rug. We appreciate your recommendation, and if you ever need more rugs or assistance, Jacinta and the team are here for you. Cheers!
The Cyrus Rugs Team