Updoc Reviews 5,165

A1 service. It was easy and quick to get a script and the Doctor who called was lovely

I have been trying for since June of last year to have my phone number removed from their records as I have never used them. Despite suggesting it had been resolved in August I am again getting payment requests for an account that has nothing to do with me.
Pretty poor all round

My doctor was lovely, showed compassion and offered advice!
Entire process was speedy and convenient for me!
Still felt the human touch via phone call
Thank you

The speed and ease of the process, the fact that you dont have to get out of your bed

Quick appointment within half an hour, minimal waiting and the Dr was friendly with no fuss. Great experience!

Simon was clear and concise and outlined plans for the future

My experience with Updoc has been disappointing. I booked a single consultation and was later charged for 13 months of a subscription I never knowingly agreed to (the subscription option is default and manually needs removal). None of the emails I received from Updoc ever mentioned a subscription or recurring payment- you don’t recieve a confirmation or update email, even after a year.
When I raised the issue, Updoc refunded six months as a “goodwill gesture,” but continued to ignore or were really slow at responding to any of my follow‑up emails regarding the remaining charges. You get a new person responding and who asks you the same questions as before. They tell you they send you lots of communications about the subscriptions- this is false. You recieve communications about their other products. They refused to provide me evidence of a subscription.
After researching online, it’s clear many customers have had the same issue. Transparency around subscriptions and billing needs serious improvement.

Easy to use and no fuss. The response time was instant.

Ease of use and convenience of not having to go out sick.

Simple and easy to use easy to use website

Yhe doctor was extremely kind and helpful

Very fast service and hassle free

Great time management
Understood each other
Let's me get back to work with little downtime.

I didn’t really feel like trying to book a drs appointment which is as rare as hens teeth at my drs and then having to sit coughing and a runny nose in the waiting room so this was the ideal alternative

I know i have a cold or virus & just need fluids & rest. It was nice not having to wait for a doctor & get a certificate so I could get straight back to resting.

Great and No waiting in the waiting room. Could stay home and rest and still get medical certificate for work.

Great doctors, both professional and caring. Great experience always. Thank you