Unlock Surveys Reviews 

Always saying we reached enough responses after I've got the survey done or just not credited.Invitations are mostly for longer surveys which I don't have time for.What a waste of time!

Scam.
Even if you complete surveys and earn enough points, you will never receive any rewards. Support tickets don’t work, nobody replies.

I hate that this platform is not as legit as I hoped it would be , but they get you hooked by giving you multiple high paying surveys in which you do an complete without a worry . All until you are ready to redeem your points for payout. BUT they got me by in fact allowing me to cash out successfully with PayPal. However the second time of completing surveys to redeem my points was not as successful. Was locked out my account with no payment an even when I reached out multiple times, NO RESPONSE. GO FIGURE. LITERALLY A SCAM. AND DON'T WASTE YOUR TIME. IT MAY WORK ONCE BUT THAT'S HOW THEY GET YOU. TAKE MY ADVICE JUST DON'T BE DUMB LIKE ME !!!!

A friend recommended Unlock surveys to me, i joined few weeks back and reached the threshold but unable to withdraw my earnings. I got a message that my account is new and still under review, its over 5 days and nothing has been done. i keep getting survey invites, but what is the motivation if i cant withdraw the one i already did. please unlock kindly work on this

I was honest and didn't violate your terms

Updated Review:
Thank you Unlock Surveys team for resolving my issue and processing my payment. I really appreciate the support and quick response. For anyone doubting, this platform is legit and does pay once your account is verified. Just be patient and honest with your responses. it’s worth it in the end. Highly recommended!

Their ratings are low for a reason!! I have earned enough to withdrawal for the first time and their standard procedure is to review the account before you cash out which is totally understandable but I have been waiting a month and I have contacted support multiple times and have reached out on social media and I haven't got any help and if they doing this over 25$ then they obviously are not going to pay out for larger amounts

***UPDATE- after leaving this review my issue was fixed in 24 hours, it shouldn't have taken a month and a bad a review but I'm happy that I got to finally cash out,

Edit I changed my rating 3 times now from 1 to 3 to 4 stars now because I'm seeing a huge improvement since my last rating i would actually recommend trying them out now and i will turn my 4 to 5 stars when and if I receive the Amazon gift cards for 2 surveys I took which promised them as compensation, there's still time left in their time frame to receive them so I'm not judging them on that situation yet.UPDATE: I received one of those giftcards and don't think I'm getting the other one.

Update-11-22-2025: I'm changing it to 2 stars which is so disappointing because I really see so much potential but the customer service is almost non existent, it should not take almost a month to get one issue replied to and another month to get it resolved. Recently points were taken from my account and put me in the negative it took me over a month to get it fixed which was a month wasted of not doing surveys and now I have 3 more problems I'm just waiting to get help with. Please do better!!

12-16- although their customer support needs a lot of improvement and I wish that the minimum payout was lower I absolutely would recommend this site now

I have been doing Unlock surveys for the last two days. I was able to accumulate about twenty seven hundred points and right before I was ready to cash in they locked me out and said I had violated some sort of term or agreement. I have consistently been doing the surveys over the last 2 days.So if something was violated it seems strange that it would be violated right as i'm about to cash out. This is very frustrating and I will continue to email and if not file with the Better Business Bureau if something is not done.

Updated-
Since writing my review Unlock Surveys contacted me a few days after submitting the review and said they would research my account further to see what happened. After about five days my membership was reinstated and I was able to log back into my account. I also had all the points I had acquired still in my account which made me very happy since I was very close to having enough to redeem. Once I had all the points needed I went to redeem and received a message stating since this would be my first time to do so a representative would need to research my account and verify my points. This was a little surprising since I didn't recall reading anywhere that would be required. Around five to seven days after receiving the message nothing had progressed and I still had the same message on my account. I sent a message to Unlock Surveys to find out the status and when might it be resolved so I can redeem my points. I did receive a message back about a day or two after saying my account was still being reviewed and when completed my account would say I could redeem my points. This made me feel a lot better to know it just wasn't sitting there with nothing being done. I believe it took about two weeks until I was finally given approval to redeem my first points. Since then I have redeemed points two more times without any hang ups or issues. I received my rewards about 24hrs after redeeming and have been very happy with Unlock Surveys ever since. I'm still not sure why my account was deactivated in the first place but I'm happy they took the time to resolve the matter and reinstate my account with them. I am happy with the survey process and find I fit most of the survey requirements to complete the surveys. I'm happy with Unlock Surveys and the time they took to look into my account and find out I didn't do anything wrong to have my account deactivated.

I recently became a member of Unlock Surveys and enjoyed answering the interesting and unique surveys on their website. I had been a member for almost two weeks and was 200 point away from being able to cash out for the first time. After completion of a survey, the website logged out and when I went back to log in I received a message stating my membership had been terminated due to going against their terms of use agreement! I had been answering honestly and couldn't understand what I had done wrong. I sent their customer service a email hoping to find out what I had done to be terminated. Three days later I received this from customer support:

"Unlock Surveys is looking for members who meet our strict quality standards and eligibility criteria. Based on your responses, one or both of these were not met. We sincerely thank you for your interest in Unlock Surveys at this time.
Best Regards, Unlock Surveys Support Team"
This answer doesn't fit with what pops up when I try to log in stating I violated their terms of use agreement. If I had already been accepted as a member and answering surveys for two weeks, how did I NOT meet their standards and/or eligibility criteria they are looking for? Why am I told I violated their agreement terms when I try to log in? This makes me think the reason my membership was terminated was due to me coming close to redeeming my points.

I was new to the platform (only a few days) and completed some initial surveys. I was excited because the surveys looked they they paid well, and I close to getting enough points to cash out when suddenly I was unable to log in and received a message that my account had been "terminated due to suspicious activity". I emailed support but have not received a response yet. So in essence my information was stolen and I did not get paid. I caution anyone to avoid using this platform. I recommend "Branded Surveys". They are pretty consistent and their customer service responds within hours if there is an issue.

I signed up for unlock surveys and the surveys are fun and easy, I enjoyed doing them and got several bonuses. I allowed my balance to increase to near $50 to cash out and when I tried my account was suspended. I was always honest, took my time and gave detailed answers. This company is extremely deceptive and just wants to keep the cash promised to you to increase their profits. I’m shocked that they take advantage of people like that. I did see in the reviews that this happened to others people, however I thought maybe they did something deceptive or broke the rules. Nope. It’s a scam- and to prey on people that need the money is unforgivable-
I have used survey junkie, Ipsos, swag bucks and eureka with no issues and highly recommend them.

EDIT:………..As requested my ticket number is 1000321417 . In addition to not being able to cash out I participated in an activity that allows my visa spending habits to be tracked for an additional cash amount. I didn’t receive that gift card as promised, when I emailed and asked about receiving this gift card and removing my card from being monitored I received NO RESPONSE! So, you didn’t pay me for surveys o spent hours doing and you’re monitoring my spending habits without permission??? I hope you will be honest and fix this!

I did a focus group online related to a survey I took on this site the online group paid $75 which I was supposed to receive in panel points according to the company that I did the focus group for. They said I should have the points by the end of the week. I haven't gotten them yet. I sent unlocked surveys and email three times and they haven't responded to one of them. I want my money and I think they would have responded by now. I'm adding this to my review as neither the person who responded nor their customer support team read what I wrote because this is not regarding the initial survey. This is in response to the follow-up focus group from the initial survey where I was to receive $75 for doing the focus group the $75 was supposed to be paid through panel points to unlock survey which I can then withdraw. So I was paid for the initial survey but as I stated I was not paid for the focus group and the client from unlock survey who issued the survey and also the focus group advised that we would be paid through panel points through unlocked surveys.

I'm so upset. I spent 45 mins watching an episode and then 15 mins answering questions on it. Got to the end and it said I didn't qualify! So I lost 750 points and an hour of my time! Also they stole 500 of points for some reason. You email them about it and they may or may not give you a ticket number and they never respond after that. This is such a scam site. It's awful.

Unlocked Survey is a scam. I took the surveys and I earned my points and I selected a 25.00 dollar virtual visa card three weeks ago and I have not received it yet. This company is a lier, scammer and a thief. Ida Dunham

I am writing this because Unlock Surveys has not responded to multiple attempts to contact them,I redeemed rewards on 7/25/2025 and have received nothing,they gave not answered any of my emails,I have never had any problem receiving rewards until now

Scam!!!
Don't waste your time. I tried to redeem my gift card and waited 15 days for my account verification. After emailing them 2 times asking how long it is going to take, they suspended my account. Stole my money and hours of work!!

On the 14th, I requested my $25, and as of today, I haven't received a response. I sent an email, but they haven't responded or made my payment. After things were going so well with you, this is what happened now! Ticket number 1000316159

Writing this review because it sounds like emails still aren’t being responded to and I want to make sure mine gets seen. My support number is 1000316037. I have a Paypal transfer from Saturday that hasn’t come through and I want to make sure the one from yesterday is coming too. It’s really not acceptable that we need to leave reviews on here to get any customer service response.

edit: Thank you for the response

I would say they are alright. If you’re ok with dealing with wishy washy people. I’ve cashout a few times but my most recent transaction for $25 to my PayPal. Has not even been sent. They often lies and I’ve seen better survey companies. They don’t respond to their emails either. I need my $25 now - I Have to buy groceries. My account is under the email: Adriana Cain This is ridiculous

I've been taking surveys and your taking my points back from me you took 750 points and keep taking more and more I've sent several screen shots

I believe that I've experienced the same exact thing as another reviewer. I also completed a survey in May 2025 and received the 50 weekend bonus points but I did not receive the over 2000 points earned from the actual survey. I also used 2500 points earned from other completed surveys for a $25.00 trasfer in June 2025 but have NOT received that award either.

I have contacted the help email multiple times in the past two months and again for the current issue but only receive an automated email stating: "Your support request has been received. Our Support staff will review your request within the next few business days." BUT NO ONE EVER RESPONDS. I still have not received a proper response to my inquiry over the many weeks then, nor with the most recent help request now.

Unlock Surveys seemed legit before but now is very shady.

I did a survey that was up to 2000 points can't remember the exact points like a month ago, tiil this day I stii haven't recieved my reward what i got that day was your hustle bonus rewards and the likes. I messaged support and got an Automated reply and that was it