Until the past 75 days or so, I had a 4 / 5 star experience. When I reached 2500 pts, I tried to redeem ($25). I emailed and was told the fix was scheduled "soon". I completed more surveys, When... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I reach my point 3000 point in 15 days but there have no Redemption option unable to redeem, i Don't know why can it possible to fix?? I also inform support but not reply yet.
Company replied
When I first started doing the surveys they were great. Payout is 2500 points which equals $25. Then once I got to $100 the surveys started getting less and payouts took longer and longer. I w... See more
Company replied
The site will not let me cash out my 25.00 to my PayPal. I have just started experiencing this issue and have sent customer service two messages now with no response at all. This is fraud because you'... See more
Company replied
Company details
- Market Researcher
- also in
- Consumer Advice Center
- Marketing Agency
- Research and Product Development
- Research Institute
Written by the company
Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.
Contact info
United States
- support@unlocksurveys.com
- unlocksurveys.com
1.7
Bad
137 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My account was created a few days ago…
My account was created a few days ago and was unexpectedly suspended without any clear reason.
12 January 2026
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out and we are sorry you recently had a poor experience on our community.
We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at support@unlocksurveys.com. One of our rep will be in touch with your to investigate the issue with your account.
Thank you,
Unlock Surveys Team
I created my account a few days ago
I created my account a few days ago, and it was suspended without any reason. I contacted support on the 9th of the month, and they still haven’t responded until now!!
ticket number
1000336040
9 January 2026
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Suspended for no reason
I set up my account yesterday, and I came back today to find my account was permanently suspended for no reason!
4 January 2026
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out and we are sorry you recently had a poor experience on our community.
We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at support@unlocksurveys.com. One of our rep will be in touch with your to investigate the issue with your account.
Thank you,
Unlock Surveys Team
When I first started doing the surveys…
When I first started doing the surveys they were great. Payout is 2500 points which equals $25. Then once I got to $100 the surveys started getting less and payouts took longer and longer. I would only get them if I emailed them. Now I get only a few daily or sometimes none. Good at the beginning but once you get a certain amount they don't send you anything good.
Update 01/18/26
Only after this review did they pay me two more times. So, I continued the surveys. However, NOW its been a few days of no payment and even after several emails I just keep getting an automated response email saying it will be reviewed by their staff and payment will be within 3 business days. I feel that for the amount of time spent giving honest answers they are not wanting to pay. Or, they get people interested in the beginning and then slow or stop rewards.
It's a shame because time is valuable and, as anyone can guess, they share our information while getting paid well.
I am done with this website. Just not right and I'm tired of keeping my end of the agreements with apps and false promises.
So, my rating stands.
3 January 2026
Unprompted review
Reply from Unlock Surveys
Hi Jennifer,
We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
UPDATE 01/21/26
Hi Jennifer,
Our Member Support team has let us know that they’ve responded to your inquiry and that the matter has now been resolved.
If you feel your concern was handled to your satisfaction, we’d really appreciate it if you could update your rating and consider leaving us a positive review.
Thank you for being a valued member of the Unlock Surveys community.
Best regards,
Unlock Surveys Team
This survey site is terrible
This survey site is terrible. I completed a lot of surveys and in the end, they didn't pay me. When I reached 2000 points, they blocked me for no reason.Beware of this website; it is a scam
17 December 2025
Unprompted review
Reply from Unlock Surveys
Hi Frank,
Thank you for reaching out and sharing your concerns. After a thorough review of your account, we will stand by our decision. This decision was made because the account did not meet our quality standards and was found to be in violation of our Community Guidelines and Terms of Service, which all members agree to upon registration.
We appreciate the time you spent with us and thank you for your understanding.
Best regards,
Unlock Surveys Team
Had a lot point and worked hard all…
Had a lot point and worked hard all sudden they suspended my account took my point not right at all I feel scamed and wasted my time for none at all
4 December 2025
Unprompted review
Reply from Unlock Surveys
Hi Angela,
We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Really starting to hate this survey…
Really starting to hate this survey site. Only way they will fix my points is by coming here and leaving a terrible review. Emailed them on the 21st of October for missinf points have not heard a peep from them, they never used to be this bad at emailing back. Took a survey on a tv show for $7.50 no points, emailed again. Waiting for a response. Used to be a great website for money
20 November 2025
Unprompted review
Reply from Unlock Surveys
Hi Faith,
Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Total Useless Garbage
Total Useless Garbage! I responded to an add to get a $10 amazon gift card bonus. It was a total lie after they got my info which was a long process it was nowhere to be found. You need to get 2500 points to get anything and they only give small amounts of points each time so you will have to do 20 or more survey and months and months to get a measly 25 dollars. I tried to do one and it went on and on and on asking the same questions over and over in different order too. I wasted about 30 minutes and it still was going and supposily would only give 100 points. Forget this garbage if you know what is good for you!
14 November 2025
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out and sorry you are having issues with your first reward redemption. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Bogus operation
Completed multiple surveys and then they just froze my account and ghosted me, not giving any payout for the many surveys I did. I emailed them to ask why my account wasn't responding and the next day everything was wiped and I couldn't login. Totally bogus operation.
17 November 2025
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out and sorry you are having issues with your first reward redemption. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Got banned after taking a survey, for no just reason Unlock surveys is not worth it
I've seen others complain about this before, and I honestly thought they were exaggerating, but it's true. I completed a 60 point survey of over 30mins, got logged out, and was permanently banned for no reason. It's really frustrating and upsetting, especially after spending such amount of time. Unlock should look into their bot, this is bad
11 November 2025
Unprompted review
Reply from Unlock Surveys
Hi Benjamin,
Thanks for reaching out and we are sorry you recently had a poor experience on our community. We would love to look into your account issue and help get it resolved. If you have not already reached out, please reach out to our Member Support team at support@unlocksurveys.com. One of our rep will be in touch with your to investigate the issue with your account.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Professional & Trustworthy - They Delivered My Payment!A truly professional and reliable…
A truly professional and reliable survey site. I recently completed my first redemption process, and I am thoroughly impressed. The payment was processed successfully, and the entire experience has been positive.
What stands out is their professionalism and commitment to their users. It's clear they run a legitimate operation that respects people's time and effort.
For anyone looking for a genuine site to earn rewards by sharing your opinion, I can confidently recommend Unlock Surveys. Thank you for being a trustworthy platform!
12 November 2025
Unprompted review
Reply from Unlock Surveys
Hi Haidar,
Thank you for leaving us a 5 star kind review. We are glad you had an amazing experience on our community. We are continuously working hard to improve the overall community experience for members and make it even more rewarding.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
INABILITY TO REDEEM POINTS AFTER EXCEEDING WITHDRAWAL THRESHOLD
My experience on this site has been discouraging, I reached the 2500 point requirement to cash out and upon reaching it they told me my account was under review for validation. I reached out to support to find out how long it will take and they told me that they’ll contact me within a few days instead of just giving me an estimated time. This is really not nice and it will be best if they could resolve this issue as soon as possible
31 October 2025
Unprompted review
Reply from Unlock Surveys
Hi Victory,
Thanks for reaching out and sorry you are having issues with your first reward redemption. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
This site is a scam
I wish I could give this site negative 5 stars. I reached the 2500 point requirement to cash out and upon reaching it they told me my account was under review for validation. I reached out to support to find out how long it will take and they told me my email was sent to team members and that they’ll contact me within a few days instead of just giving me an estimated time. I’ve since read plenty of reviews from others saying they have been waiting weeks for their accounts to be validated which is ridiculous. I’ve used other survey sites and have never had this problem. I would not recommend anybody use this site and I’ll never use it again. I will also be reporting them for fraud with the Illinois attorney general
22 October 2025
Unprompted review
Reply from Unlock Surveys
Hi,
Thanks for reaching out and letting us know about your experience on our community. We would like to take a look into your issue again and provide an estimated timeline for resolution. Can you please share your support ticket number so we can have our Member Support team reach out to you at the earliest?
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Your voice is HEARD & REWARDED! My go-to for paid surveys!
I highly recommend Unlock Surveys! Since joining, my experience has been very positive! The platform is user friendly and easy to navigate, & they actually curate surveys specifically for you! Earning rewards from the surveys are VERY easy, as long as you give HONEST responses! Compensation is based on surveys you complete honestly! You can redeem rewards through Gift Cards or PayPal (which is the quickest for me)! I would recommend Unlock Surveys to anyone needing that little extra income!
15 October 2025
Unprompted review
Reply from Unlock Surveys
Hi LeeLee,
We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valuable member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
I'd been completing surveys and was…
I'd been completing surveys and was nearing enough points to redeem, when after finishing a survey got my account suspended for no reason. I spent 2 hours doing one previous to another only to have my account permanently suspended after completing it with no explanation. Reading other reviews on here, I notice I'm not the only one this has happened to. Beware.
14 October 2025
Unprompted review
Reply from Unlock Surveys
Hi Brin,
Thanks for reaching out and we are sorry you recently had a poor experience on our community. It looks like you reached out to our Member Support team today as we can see it in our queue. One of our rep will be in touch with your to investigate the issue with your account.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
They are the best survey site I have known
This is is a very good survey one of the best surveys available in USA. I had a very nice experience with them.
13 October 2025
Unprompted review
Reply from Unlock Surveys
Hi Isaac,
Thank you for leaving us a 5 star kind review. We are glad you had an amazing experience on our community. We are continuously working hard to improve the overall community experience for members.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Same thing happened to me as well No…
Same thing happened to me as well No other survey site does this
I completed the 25$ and they telling I’m under review
Always someone trying to scam or hurt someone There’s a reason why folks do these survey and here are folks getting over on this
Sad …
13 October 2025
Unprompted review
Reply from Unlock Surveys
Hi there,
Thanks for reaching out. We checked with our Member Support team and they have informed us that they have already responded to your inquiry. Please check your email for a response from our support team.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
Disappointed And Still Waiting To Redeem My Points
I’ve enjoyed taking surveys on UnlockSurveys, but it’s been several days since I reached the payout threshold and I still can’t redeem my points. I’ve contacted support multiple times and haven’t received any reply or update. It’s really discouraging to keep completing surveys with no progress or communication. I hope they fix this soon, but for now, I’m giving a 1-star rating based on my experience.
———————————————————
So an update, October 16.
Finally got to redeem my points after the review and even though this happened, I still feel some sentiment about them.
Probably took 2 weeks to be able to redeem this payout.
1 October 2025
Unprompted review
Reply from Unlock Surveys
Hi Elizabeth,
Thanks for reaching out. We checked with our Member Support team and they have informed us that they have already responded to your inquiry. Please check your email for a response from our support team.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
I earned enough points to redeem $25…
I earned enough points to redeem $25 ,and got a notification when I tried to cash out that my account was under a standard reviewing for 1st time members before they can redeem. Total BS! This should be information given when signing up because it seems like a scam to have members take all those surveys ,give their private information ,and follow the unlock surveys guidelines just to get shot down after working so hard. Very disappointing
4 October 2025
Unprompted review
Reply from Unlock Surveys
Hi Jade,
Thanks for reaching out and we are sorry you recently had a poor experience on our community. Our Member Support team mentioned they are not able to locate your support ticket. Can you please kindly share the support ticket number?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
I have only been a member since…
Okay update from what I wrote about unlock surveys last week. They did reach out to me after posting about them in here. And I was able to redeem the $25 today via PayPal. It said I will receive my incentive in 2 to 4 days. But I just received it now. It took less than a week for them to verify me.
27 September 2025
Unprompted review
Reply from Unlock Surveys
Hi Lakisha,
Thanks for reaching out. We checked with our Member Support team and they have informed us that they have already responded to your inquiry. Please check your email for a response from our support team.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
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