Unlock Surveys Reviews 

THEY ALLOW ME TO TAKE THE SURVEYS. WOULD NOT ALLOW ME TO REDEEM MY PRIZE

This is a scam they simply do not payout
The FTC and Illinois Attorney General need to investigate them for fraud
Ticket numbers
100352803
100353197

I have been a member of the unlock surveys community since 2022 and have completed hundreds of surveys always sticking to the rules and being truthful as well as consistent, you would think that it might protect you from being banned from their website but actually it doesn't, on June 1, I was answering a
survey and suddenly I got kicked out
from the unlock website, then I tried to
log back in and I had lost access to my account altogether, I have repeatedly reached out to support tickets ( 1000352190, 1000352037, 1000352034) , but it's useless they either don't respond at all or give a generic answer wich shows they haven't even bother to read my messages, I sincerely would like some help to get access to my account again, right now I am very disappointed about this company, ghosting a longtime contributor is highly disrespectful and speaks volumes about how the company treats panelists

I have been a member of this survey site for 12 years, and a week and a half ago I received a message:"Your membership has been permanently suspended due to suspicious activity, dormancy, or other violation of our Terms and Conditions."
I don't know why I am being denied. I have notified them twice asking for assistance and have not received any reply... I enjoyed using their site and am sad I am locked out.

Unlock will not honor my reward points. The only way to reach them is by email which I have been doing. I still cannot redeem my points. They send emails asking for the same information over and over and do not resolve the issue. Taking these surveys is a waste of time if you are trying to earn rewards. What a scam!

As of 06/10/2026, i have received a very favorable response and points have been rewarded for those lost. I greatly appreciate this. I love the surveys in this app and hope to continue on it. Thank you again! Very frustrating! Have had points taken away after added to my account in what they call " reconciliation". No reason given. They said, " we need to maintain our credibility". Have been waiting weeks after filing complaint. No response. Have other surveys i have completed and gotten screwed out of points that has been 16 days with NO RESPONSE". Surveys are usually very interesting (especially their movie/TV show trailers that can be 60 minutes). Support is non existent. First step in "credibility" is responding/fixing problems after complaints.

Until the past 75 days or so, I had a 4 / 5 star experience. When I reached 2500 pts, I tried to redeem ($25). I emailed and was told the fix was scheduled "soon". I completed more surveys, When I reached 5000 pts and redemption failed, I emailed Unlock. A week passed, I emailed a more frustrated note. Unlock has not responded, not fixed the problem and I feel cheated me out of $50 and my time. To regularly remind me of their continued disrespect, I still receive survey invites 2 to 3 x per week

I've been with this company for a long time.
They are always reliable. I've learned something yesterday.... I have T-Mobile Internet 5 g.
Very good company and some sites they block for some odd reason but I went online with my mobile data and was able to access the rewards.No problems. So if you are having trouble connecting to the rewards... It may be your Internet.

Unlock Surveys which is the newer component of Springboard America survey site is causing me major stress. I cannot redeem my points at all for any Reward. I use Microsoft Edge and when I go to redeem my reward points I get an error code: (The connection for this site is not secure
unlock surveys rewards sent an invalid response. ERR_SSL_PROTOCOL_ERROR)
I have sent Unlock survey staff numerous emails and online problem submission forms asking for them to send me a link to redeem my rewards or to tell me what is the problem. They send a standard reply but no solution to my problem. I have over 7000 points on their site and I want to redeem them. The site will let me take surveys and get points, but I have not been able to redeem them for over a month; tried using my smartphone, my laptop and my computer to no avail. Shelby of Bellflower, CA

Had to register to earn a $5 welcome bonus. Put in all my information and site says I earned 5000 points ($5 equivalent) but I need 2500 points to cash out. Total garbage! I closed my browser and reopened the site, and my 5000 points are gone. No contact link on site...being a scam site, why would they.

Too stupid...'No contact link on site'. So they act like they're concerned and ask for a service ticket number. Hey, there isn't one because you make sure there aren't any.

The site will not let me cash out my 25.00 to my PayPal. I have just started experiencing this issue and have sent customer service two messages now with no response at all. This is fraud because you're not paying your customers for their services that they spent their time doing. It seems like they just turn off the connection to the rewards all of the sudden so you can't cash out. Very frustrating.

Received an invitation to try them out and did a couple of surveys. All of a sudden, I received a message that my account was deleted for suspicious activity. Ummm ok? Glad I didn't waste too much time with them before getting scammed.

Fastest surveys site to get to 25 dollars. There are of course times that you will get booted off surveys, usually if you answer truck questions wrong or are not the demographic group they are looking for. But in comparison with other sites, I cash out 25 at least once a week and others are less. I usually get my PayPal payment in hour or two. But today, Saturday I'm still waiting for my payment after 4 hours and hopefully it doesn't take more than a day. But no problems so far. Highly recommend it. I think you get 5 bonus to start.

I successfully completed their 2500 threshold and it now says I cant access my rewards. My ticket # is (1000347922). I try to redeem and it conveniently says "website can't be reached"

If I could give this POS company a -10 score I would. They remove points from your account without reason and when you reach out over 5 times with no response, you realize that they are scammers and are dead set against you reaching a threshold to redeem. Looking into class action lawsuits and they also have never responded to BBB complaints against them.

The last inquiry number is 1000347310.

They had sent a survey for 700 points to complete in my email. As soon as I finished, they said I will receive the points. but soon as I got back on the website to do another survey it. All of a sudden it says your account was deleted for suspicious activity. And I’m like what in the heck. Because I didn’t do anything wrong.

**UPDATE! In response to Unlocked Survey’s reply. Apparently you received WRONG INFORMATION! This issue was NOT RESOLVED!! I just received a response from them TODAY (4/27/26) that they are working on the issue. That is NOT a RESOLUTION! I sent several messages in the span of a MONTH and a Half with only two responses and NO RESOLUTION!!

I got to the payout limit and tried to redeem my points, but I couldn’t! It said to put in my information and click the button to finalize, but there wasn’t a button! I’ve been trying to redeem my Points for almost a month now. I contacted them and waited 20 days and Still heard Nothing from them, so I wrote them Again. I got a response with a suggestion that didn’t fix the problem. They said to get back to them if needed, I have Several times and am getting NO HELP AT ALL!! Don’t waste your time with Unlocked, if you really need/want to Actually get paid!!!!

UPDATE JULY 27 never reached back

They never pay out the rewards they offers. Multiple occasions

Update:theyve emailed me once to ask what’s the deal and where’s the proof. Sent it. Heard nothing back
Update may8th26
They claimed they were going to do something and still never did

Access denied for payout and no help from the so called customer service. You can give them all your time for these surveys but as soon as it is time to redeem your points do NOT expect to get any type of compensation for your time. I am writing this review after getting ripped off. I only was able to get compensated 1 time and then after that i was able to get up to another payout and all the sudden that. I will not waste my time on this company anymore and please be wary of this business.

I have had enough points to Redeem now for a week but u can't redeem this site is not legit they said they have to validate my account before redeeming point but then I message them and ask them how long does the validation process take I get no response I will not be doing any more surveys until I am able to redeem my points

Case Number: (1000346096) (1000346642)