UniversityRooms.com Reviews 

68
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient and peaceful locations, often highlighting their proximity to city centers and excellent transport links. Many people appreciate the clean, comfortable, and well-maintained facilities, including beautiful grounds and useful in-room amenities. The staff receives frequent commendation for being exceptionally helpful, friendly, and welcoming, contributing to a positive overall service experience. However, some customers noted basic rooms, occasional lack of amenities like coffee or soap, worn facilities, and issues such as small spaces or accessibility challenges with stairs.

What people talk about most

Location

Reviewers mention positive feedback about location, frequently highlighting its convenience and proximity to... See more

Facilities

People report positive experiences with facilities, often highlighting the cleanliness and comfort of the... See more

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their helpfulness and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the cleanliness and comfort of the... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the helpful and courteous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Résidence Lanteri is peaceful in a pleasant suburban area of Paris. It is very convenient for regular RER B train and buses into the city. It’s clean, comfortable and feels safe. Breakfast is included... See more

Company replied

Rated 5 out of 5 stars

The college is conveniently located near the center of Cambridge. The buildings and grounds are lovely (we particularly liked the labyrinth). The staff were courteous and the breakfast options were am... See more

Company replied

Rated 5 out of 5 stars

When we arrived we followed the instructions which were clear. The room was immaculately clean, the bed was very comfortable. The extra pillow in the wardrobe was appreciated, as was the hairdryer. Go... See more

Company replied

Rated 5 out of 5 stars

Spacious en suite single located in Cowley, an eclectic area just across Magdalen Bridge with its own character yet close to the centre. Access and departure all worked well. The room was equipped wit... See more

Company replied


Company details

  1. Travel & Vacation

Written by the company

Affordable short stays, open to everyone. Our mission is to make unique, affordable, and comfortable university accommodation accessible to travellers worldwide. We connect budget-conscious explorers with historic and modern university stays, offering a one-of-a-kind experience in prestigious campuses. By maximising the use of vacant rooms outside term time, we support universities in generating additional revenue while providing guests with an authentic, convenient, and sustainable travel option.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(68)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Christ Church Oxford

I did not experience any issues using the website and found the booking process to be straightforward. Excellent staff throughout the College who were professional, polite, informative, knowledgeable, helpful & friendly. The twin set ground floor accommodation exceeded our expectations & we were pleased that the bathroom facilities were on our floor & the one below. Noise from the street outside ended at such a time that it did not disturb our sleep. Breakfast in the Great Hall was a very generous buffet style including cooked and continental options - extremely filling.
The central location meant we were able to access readily all that we wished to visit in the city centre. The buses stopping outside on St. Aldates went to Wallingford, Abingdon, Reading, Didcot etc. A great and memorable trip.

14 August 2025
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you Fotofit, we are delighted you enjoyed your time at the property.

Best wishes,
the universityrooms team

Rated 5 out of 5 stars

Tranquility in the centre of Oxford

The accommodation buildings were clean and well-maintained as was our room. The gardens were beautiful and a joy to walk through. We had an excellent breakfast on both mornings. In particular the Staff at the Gate House were extremely helpful in imparting information, and also in rolling my suitcase across the Quad! The Dining Hall staff and the Garden staff were also very courteous and friendly. A tribute to Wadham College. Altogether a most enjoyable experience for me and my husband.

9 August 2025
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you, Carole, we are delighted you enjoyed your time in Oxford.

Best wishes,
The UniversityRooms team

Rated 5 out of 5 stars

Great university accommodation

I've used universityrooms.com on several occasions - on this latest one it was for a one-night stay at St. John's College, Cambridge, with the famous Bridge of Sighs. Check-in is from 14:00 - I arrived early, but there was no problem at all about leaving my luggage in the porters' office, and wandering around the college. I bought lunch in the Buttery before checking in - and I have to say it was one of the best fish and chips I've ever had - excellent quality and value! The room was spacious, with a desk, chairs and the bed was comfortable - and two separate side rooms for the bathroom and kitchen. Staff were very friendly and helpful.

8 August 2025
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you Chris, we are delighted you enjoyed your time at the property.

Best wishes,
the universityrooms team

Rated 5 out of 5 stars

Great accommodation

We used them to book student accommodation in Barcelona and Madrid. The rooms are great and very well priced.

7 June 2025
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you, Leesa, we are delighted you enjoyed your time in Barcelona and Madrid.

Best wishes,
The Speedybooker team

Rated 5 out of 5 stars

This is the spot for theater lovers!

If you're visiting London for theater, you couldn't ask for a more ideal location than Duchy House. Whether you're going to the West End, or over the Waterloo Bridge to the NT, this is perfectly-situated, and is also very convenient to all public transportation. The staff was very welcoming and my room (facing inward vs. on the street) was surprisingly quiet given the busy-ness of the location. Bed was comfy, plenty of outlets, convenient, well-stocked kitchens available. Excellent stay!

12 June 2025
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you Shawn, we are delighted you enjoyed your time at Duchy House.

Best wishes,
The SpeedyBooker team

Rated 4 out of 5 stars

No booking registered

re my previous post,I have now received a satisfactory explanation that the fault lay entirely with Westminster College which made 2 basic unconnected errors. But the problem was compounded by the fact that there was no way the College could contact U.R. that afternoon to sort it out. There should be a help-line- -if there had been, the problem would have been resolved immediately. As it was, I was nearly on the street in the rain!

8 December 2024
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Hi Andrew,

Thank you for taking the time to update your review and share your experience. We are very sorry to hear about the difficulties you encountered with your booking at Westminster College, and that this left you feeling unsettled on the day.

Whilst we are pleased that you have since received clarification regarding the errors, we quite understand your concern about the absence of an immediate helpline and the distress this caused. Your comments are very helpful, and we are reviewing how we might improve our communication channels to ensure that such situations can be resolved more promptly in future.

We sincerely regret the inconvenience caused and are grateful to you for bringing this to our attention.

Thank you,
The Universityrooms.com team

Rated 1 out of 5 stars

Failure to book room in accordance with registered instructions

I had booked a room for 8 Dec (3081473) at Westminster College & had confirmation from you of the booking. I had previously cancelled the booking for 7 Dec (3087063) & had confirmation from you of this. I arrived at the College on 8 Dec. to be told they had no record of the booking, only of the booking on 7 Dec. which you had failed to cancel. Luckily they said they had a room but said the fault lay entirely with you & I had to sort it out. Fortunately, the receptionist was then v. helpful & said she would deal with the problem & I did not have to pay again. Had they not had a spare room this would have been a disaster. I have tried to log into my account but it says it does not recognise the email address even though you have just sent an email to that address asking how you did in relation to the booking on 8 Dec.It's a mess from star to finish

8 December 2024
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Hi Andrew, thank you for your comment. We can confirm your booking for the 7th was cancelled with a full refund minus the £10 admin fee which you will have already received. The booking for the 8th was confirmed with you. I understand that our contact at Westminster College has since been able to piece everything together and has reached out to you today with an explanation of this, which was out of our control.
I can see that your booking was not made through an account and therefore you would not use your email address to access your bookings. Instead, you would need to go to https://www.universityrooms.com/en-GB/mybooking/ and log in using your booking number and password provided to you on your booking confirmation.

Rated 5 out of 5 stars

A satisfied customer

The accommodation was clean and comfortable. The breakfast was excellent and the whole deal was very good value compared with hotels in London. The location was very convenient for St Pancras, Kings Cross and Euston stations.

18 September 2024
Unprompted review
UniversityRooms.com logo

Reply from UniversityRooms.com

Thank you David, we are delighted you enjoyed your time at the property.

Best wishes,
The universityrooms team

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