Website - Liked being able to choose which area and place for the holiday and find accommodation for the date and length of stay. The booking process worked well. Email communication over the bookin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked Heron Cottage in Pembroke through West Wales Holiday Cottages and were not disappointed. The cottage is well looked after, beautifully and cleverly designed for comfort and although small, n... See more
We booked a cottage and a couple of days later had to cancel it due to my husband's work. We were 3 months out from our scheduled stay and they have kept our whole £225 deposit which I think is appall... See more
Company replied
What an absolute amazing cottage, everything you need for a restful week away,cottage set on owners land with beautiful tranquil views, Iwan and Wendy gave a lovely welcome with treats of home-made... See more
Company details
- Self-Catering Accommodation
- Cottage
- Cottage Rental
- Holiday Accommodation Service
- Holiday Home
- Vacation Rental
Written by the company
West Wales Holiday Cottages is a family-owned business based in Aberporth on Cardigan Bay and Tenby, Pembrokeshire. We specialise in promoting a wide variety of self-catering holiday properties across Carmarthenshire, Ceredigion, and Pembrokeshire – from cosy cabins to grand castles. Acting on behalf of individual property owners, we provide a trusted online platform where guests can easily find and book high-quality accommodation in beautiful West Wales. Our mission is simple: to offer an exceptional customer experience with a personal, family touch, while connecting guests with the perfect holiday cottages and their owners. As local specialists, we take pride in our knowledge of the region, our close relationships with owners, and our commitment to showcasing the very best of West Wales.
Contact info
West Wales Holiday Cottages, Unit 4B, Parc Aberporth, Aberporth, SA43 2DZ, Cardigan, United Kingdom
- 01239 810033
- enquiries@westwalesholidaycottages.co.uk
- westwalesholidaycottages.co.uk
4.2
Great
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking experience
Website - Liked being able to choose which area and place for the holiday and find accommodation for the date and length of stay.
The booking process worked well.
Email communication over the booking has been really clear
8 July 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much! We really appreciate your positive feedback. All the best, Sian
Be very wary of cancellation fees!
We booked a cottage and a couple of days later had to cancel it due to my husband's work. We were 3 months out from our scheduled stay and they have kept our whole £225 deposit which I think is appalling. Read the T&Cs very carefully as WWHC charge you a cancellation fee and the holiday cottage owner also charges you their own cancellation fee. We are absolutely gutted, this is a lot of money for us.
1 June 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you for taking the time to share your feedback.
We are sorry to hear that you had to cancel your holiday due to a change in your husband's work commitments, and we appreciate how disappointing this must have been.
Our Terms and Conditions, including our cancellation policy, are clearly available on our website, and all customers are required to confirm that they have read and accepted these terms before completing a booking. As outlined in the policy, the deposit paid at the time of booking is non-refundable in the event of a cancellation.
We understand that cancellations can be frustrating, particularly when they arise from circumstances beyond your control. In an effort to assist, the owner offered the option to transfer your booking to alternative dates; however, unfortunately, this also wasn't suitable for you. In addition, as a gesture of goodwill, the owner agreed to refund a portion of the deposit, despite there being no obligation to do so under the booking terms.
While we appreciate your disappointment, we hope you can understand that both we and the owner made every reasonable effort to offer flexibility and assistance following your cancellation, beyond what was required under the Terms and Conditions agreed to at the time of booking.
Many Thanks, Sian
Reply from West Wales Holiday Cottages
Thank you so much for your feedback! We massively appreciate it.
Great properties
Easy website to navigate, great selection of properties. Fab services.
28 April 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your feedback, we really appreciate you choosing West Wales Holiday Cottages. Have a great holiday!
Booking was easy and straightforward
Booking was easy and straightforward, looking forward to the holiday.
25 April 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for the positive feedback, we hope you have a fantastic holiday!
Reply from West Wales Holiday Cottages
Thank you so much for your kind review - we hope you have a fab holiday!
Easy to use webpage
Easy to use webpage, very informative about accommodation booked and payment process easy to follow.
22 February 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your feedback! Brilliant you found booking a holiday with us so easy. We hope you have a fantastic time. Best, Sian
Very helpful customer service when I…
Very helpful customer service when I had a query about the property. A really personal approach.
18 February 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your kind review! We are super proud of our guest relations team, and its great to hear you enjoyed our personal approach. Have a fantastic holiday! Sian
Booking process really efficient and…
Booking process really efficient and easy to search for properties.
8 February 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your feedback, we really appreciate it.
St Clears, Carmarthenshire
After looking at several properties we picked The Granary in St Cleares. Lovely reviews and not too far away from coast and cosy looking. Easy to book with clicking on your dates. Another trip to wales in another area. Nice to look forward to.
4 February 2026
Unprompted review
Reply from West Wales Holiday Cottages
You made a great choice, it's a lovely property. Have a great holiday!
Pont Fair holiday cottage
I found the booking of my holiday easy to book.
It was clear and simple to follow once you found the cottage you wanted to book.
Will use again.
Trevor
29 January 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much Trevor, we are so pleased you found the website easy use! Have a great holiday
Selecting and booking a property was very easy
Searching for the dates and area on the website was really easy. Being able to shortlist properties to share with my husband who selected the property he liked was really helpful. The booking process was very easy right through to payment.
13 January 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your feedback, we hope you have a great holiday!
Great property detail and easy booking process.
Once we had found the ideal property on the website, the booking process was seamless and confirmation immediate.
2 January 2026
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for booking with us!
The booking process was very…
The booking process was very straightforward and the property information thorough and clear.
I made an enquiry which was replied to in very prompt fashion.
11 December 2025
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for your feedback, we appreciate it! Have a great holiday, Sian.
easy to use site
6 December 2025
Unprompted review
Reply from West Wales Holiday Cottages
We are glad you found it easy to use - have a great holiday!
It was simple
It was simple, straightforward and quick. And £60 cheaper than Booking.Com. Win-win for me.
3 December 2025
Unprompted review
Reply from West Wales Holiday Cottages
Thank you so much for booking with us, we really appreciate it. Best, Sian
Good website and very easy to book
28 November 2025
Unprompted review
Reply from West Wales Holiday Cottages
Thank you for your feedback, it is much appreciated
We were able to view several properties…
We were able to view several properties in our chosen area before making a decision. The booking page was very easy to follow. So far so good.
10 November 2025
Unprompted review
Reply from West Wales Holiday Cottages
So pleased you found the booking process so easy - have a great holiday!
Excellent choice of locations & price…
Excellent choice of locations & price brackets.
Comprehensive description of accommodation & facilities
8 November 2025
Unprompted review
Reply from West Wales Holiday Cottages
Our website offers something for everyone! Thank you so much for your positive feedback.
April holiday
After spending hours and hours trying to find somewhere found this on your website. It's larger than we need but unbeatable value. Booking was easy took less than five minutes
8 November 2025
Unprompted review
Reply from West Wales Holiday Cottages
Great you found a fantastic deal! Have a great holiday.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.