very helpful and answered all questions asked about renewing the policy, renewal cost hadnt increased very much . Last minute request to increase equipment and contents was processed within an hour an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more
Company replied
Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more
Company replied
Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more
Company replied
Company details
Written by the company
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Contact info
Suite 8, Business Park, BN15 8UW, Lancing, United Kingdom
- 0345 040 7702
- unityinsuranceservices.co.uk
4.7
Excellent
578 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very fast turn around and great service!
15 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you kindly Ed, glad that we could provide such a prompt service for you!
Reply from Unity Insurance Services
Thank you Chris, we really appreciate your kind comments
Approachable Account Handler
The time and sensitivity given to understanding our needs as a small community charity.
27 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your feedback, Trish, that is greatly appreciated. So glad that we could help your charity, please reach out to us if there is anything more we can do for you!
Good Service
Pleased with the response I received and the service given.
I would recommend them.
1 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Charles, glad that we could help you and provide a good level of service, your kind words are appreciated.
Very quick replies
Very quick replies, great customer service, exactly what I want and need!
7 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad that you received such a great level of customer service! I will pass on your kind comments
Ibstock Scout Group
I was looking to extend our Policy to cover our fundraising event, Lynsey was very prompt in replying to my request and guided me through the Process.
Very efficient and Excellent service.
8 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you very much for your kind feedback. So glad that you received an excellent level of service from Lynsey, that is always our aim!
Great customer service
Bradley has been very efficient & helpful - much appreciated especially as time has been rather restricted.
3 July 2025
Unprompted review
Reply from Unity Insurance Services
Thank you very much for your review, it is greatly appreciated. So glad that we could assist you although time was tight, we certainly try our best!
Easy to deal with sorted over the phone…
Easy to deal with sorted over the phone removal and adding of craft, had a claim last year due to damage and was resolved easy and fast, great to work with when Scouting is done voluntarily.
21 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you kindly, Alan, that is greatly appreciated from both the existing business team and the claims team, we certainly try to do our best at all times too!
Great service
Unity Insurance have always provided us with a great service and competitive rates. Very helpful in reminding this forgetful client of our renewal dates! Thanks Natalie Hilton.
30 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad Natalie could help a "forgetful" client, you are not alone!
Natalie Hilton has been amazing from…
Natalie Hilton has been amazing from start to finish. She is kind, understanding, communicative, knowledgeable and caring. She is swift to reply,and swift to act with colleagues and other parties.
I would also like to say thank you to Yasmin, Parshan and Sam who I also spoke with at various times between the end of may and now.
June 2025
30 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Lou for your very kind feedback to the team and in particular, Natalie, she is a great member of the team and I'm glad that she could help you throughout the process
Really good and bespoke service
Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicated services and ensured continuation of cover through our renewal period. Also found a great price, much less than I was expecting! Full Marks!
25 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much Loretta! We really do appreciate your comprehensive review and we are very glad that we could help you. I have shared this with Lucy and she also commented on how lovely it was to work alongside you. We love to share such positive feedback to the Unity team, it makes it all worthwhile!
Easyrenewal of the CampSite insurance
The renewal of the CampSite insurance was very easy with great support from Unity and in particular their account handler Lucy Walmisley.
20 June 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your kind feedback Phil, really pleased to hear that you received a great level of support from Lucy. I will share your review with her.
Great service from Unity
I contacted the person our District deal with (Kirsten Scarborough). I found her to be knowledgeable, professional and efficient. She was also very pleasant to deal with. She arranged our cover speedily and I felt assured that everything was in order.
12 June 2025
Unprompted review
Reply from Unity Insurance Services
Really appreciate your kind feedback, Alison, this will be shared with Kirsten and the Unity team. Glad that you had such a great experience with Unity!
Ease of organising the minibus insurance
9 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Wayne, glad that we can provide cover to you with ease for the Group, as it should be!
Our customer service adviser Natalie is amazing
Our customer service adviser, Natalie, is amazing. Very communicative, personable and great on email, exactly what a busy scout leader needs.
9 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much Mark, this is really great feedback and was really appreciated by Natalie.
Easy renewal
The support and help from the age t meant changing cover levels and getting a competitive quote was very good.
2 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad that we could assist you and ensure the Group have the correct level of cover in effect, so important!
Reply from Unity Insurance Services
Thank you Chris, glad that you received a good level of service
Really good advice
Really good advice, excellent pricing, helpful call handlers and quick service.
2 June 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely review Sian, glad that you were pleased with the policy and level of service provided to you. Great to hear!
Excellent Customer Service
The customer service provided was exceptional. Prahsan was very helpful in arranging a short extension while we waited to get out cover signed off by our Exec. He checked in regularly to make sure we had everything we needed, including re-evaluation of our premises to ensure we got the best deal.
10 May 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much, Paul, your kind feedback are appreciated. Great customer service from Prashan and will pass on your comments, makes our jobs worthwhile.
Group Lead for Scout Group got an…
Group Lead for Scout Group got an answer to questions and policy in place. Quick easy and no fuss.
12 May 2025
Unprompted review
Reply from Unity Insurance Services
Glad to hear a quick and easy process for you, Ray! Thank you for your feedback, really appreciated.
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