Unity Insurance Services Reviews 582

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as very helpful, professional, and understanding, providing excellent service. People appreciate the quick response times and the competitive pricing, often finding the costs to be lower than expected. However, some customers also noted occasional issues with communication, such as receiving different answers from various staff members or experiencing delays in replies. A few other people felt that the paperwork process could be cumbersome, and there were instances where documents were misplaced, requiring additional effort from the customer.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, knowledgeable,... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness, patience, and... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the... See more

Price

Customers consistently report satisfaction with the pricing. Many reviewers found the quotes to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very helpful and answered all questions asked about renewing the policy, renewal cost hadnt increased very much . Last minute request to increase equipment and contents was processed within an hour an... See more

Company replied

Rated 5 out of 5 stars

Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more

Company replied

Rated 5 out of 5 stars

Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more

Company replied

Rated 5 out of 5 stars

Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

582 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service with a good understanding of how scouting operates

Policy which is for district equipment at various addresses was sent out in plenty of time so I was able to check with everyone that cover was correct. Natalie was very helpful and quickly updated 2 small changes to generate the renewal price

5 September 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Really appreciate your feedback! So glad Unity has provided a great level of service and understanding of the scouts. I will pass your comments along to Natalie.

Rated 5 out of 5 stars

Quick

Quick, efficient and on top of our timelines to ensure we renew our insurance on time before its expiration date.

1 September 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your kind feedback, Bisila, This is certainly one of Unity's aims and we are glad we have achieved it in this instance.

Rated 5 out of 5 stars

Our first choice for insurances.

Unity have been our first choice for all our insurance needs for many years. They have always been highly competitive pricing and the service we receive from them has always been superb.
As a group, we could not recommend them highly enough.

13 August 2025
Unprompted review
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Reply from Unity Insurance Services

We really appreciate your very kind feedback, Graham. So glad to hear that Unity continue to provide a great level of service and cover/costs that meet your needs. Long may we continue to do so for you!

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication - every call or email conversation has been straight forward and clear- would definitely recommend Unity if you’re looking for business insurance as they made what was initially a daunting task for me, a very simple one

24 July 2025
Unprompted review
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Reply from Unity Insurance Services

Your feedback is truly appreciated, glad you found a great level of customer service with Unity and hope we continue to do so for many years to come!

Rated 5 out of 5 stars

First Class

This company is highly professional, competitively priced and a sincere pleasure to do business with.
Customer service is second to none and their staff very knowledgeable and courteous.
Can highly recommend.

20 June 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you, Brian, we really do appreciate your very kind feedback and praise. Our aim is to provide such a level of customer service, so we are very pleased to hear that is what you received. I will be sharing with the whole team, such comments make our day!

Rated 5 out of 5 stars

I had really helpful information about…

I had really helpful information about what I needed. Follow though on further questions was prompt.

19 August 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your feedback, Denise. Greatly appreciated and glad you received a good level of customer service

Rated 5 out of 5 stars

The attention to detail is important to…

The attention to detail is important to us, along with meeting a representative face to face. Good service was received throughout our renewal.

18 August 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you Suzanne, glad that we could provide an excellent level of customer service for you and you are happy with the outcome. I will share your kind comments with the team.

Rated 5 out of 5 stars

10/10

I received exceptional support, advice and service. Thanks to Bradley Scott for handling our charity’s request.

31 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Really appreciate your lovely feedback, Muhammed, Glad you received a great level of customer service and I will pass on your comments to Brad and the team.

Rated 5 out of 5 stars

We have insured with Unity since the…

We have insured with Unity since the inception of our small charity. Unity always create a bespoke quote to cover our avtivities. Communication is excellent and timely and we always find the renewal process straightforward, Customer service is excellent.

13 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you Martine, that feedback is truly appreciated. Glad that you are happy with the level of service provided to you and we can continue to assist you

Rated 5 out of 5 stars

Very professional and friendly to deal with

Our charity insurance renewal with another broker came in at a ridiculously increased price so I looked around for other brokers. Unity came up and so I gave them a try. Kirsten was very helpful and professional as well as being friendly. She understood our needs, answered my many questions and eventually got us a very good price and I look forward to dealing with Unity in the future. An added bonus is that their profits go to the Scouts, not anonymous shareholders.

23 July 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your kind feedback, LB, that is greatly appreciated. I will share your comments with Kirsten and the rest of the team and we look forward to assisting you further.

Rated 5 out of 5 stars

The renewal went through very smoothly…

The renewal went through very smoothly but we added two extra things. One of these has caused a lot of problems with asking questions. It is still not resolved after nearly a month. We feel that the questions being asked are being over thought by the insurers.

6 August 2025
Unprompted review
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Reply from Unity Insurance Services

Thank you for your comments, Beryl, much appreciated, we will look into further to ensure all is resolved promptly for you.

Rated 5 out of 5 stars

Excellent Service

Natalie was incredibly helpful in helping the group. It was coming up time for us to renew our policy and Natalie phoned as a courtesy and took me through how to renew the policy and arranged for emails to be sent. She was professional, polite and helpful. We would highly recommend Unity's services in the future.

6 August 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your kind review Steve, I will make sure that your kind words are passed onto Natalie.

Rated 5 out of 5 stars

Efficient service

I asked for a quote for some equipment insurance. More information was requested, and once I provided this, I received a premium within a week, and within a couple more days the premium was paid and the policy was live. Friendly, helpful service from the person I dealt with throughout, thank you.

10 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you, as always, Joy! So glad that we continue to provide a great level of service to you and we always appreciate your feedback.

Rated 4 out of 5 stars

Lack of time to look for alternative quotes

The renewal took place smoothly. The only negative comment I have, which I have expressed before, is the short time between the issue of the renewal and the actual renewal date. This doesn't give time to look for comparison quotes, which is probably why insurance brokers do this, but also can be an issue if somebody is away e.g. on holiday.

15 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your kind feedback which will duly be shared with the team, it does appear that there is a further need for improvement to be made in issuing documents to the Group giving you adequate time. That will be addressed further

Rated 5 out of 5 stars

Unity's personal and professional…

Unity's personal and professional approach ios a breath of fresh air when arranging insurance services!

8 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

We really appreciate your very kind comments, Steve. We want to provide the best level of service to our customers at all times so it is great to hear that is exactly what you received.

Rated 5 out of 5 stars

We have been insured with unity a…

We have been insured with unity a few years and never had any problems ,they always remind us in plenty of time to arrange renewal ,always polite , professional ,and really helpful 😀 thank you Rob for all your help and support 😀

10 July 2025
Unprompted review
Unity Insurance Services logo

Reply from Unity Insurance Services

Thank you for your loyalty and kind feedback, Marlene, so pleased that we can continue to assist your organisation and that you have received such great customer service from us.

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