very helpful and answered all questions asked about renewing the policy, renewal cost hadnt increased very much . Last minute request to increase equipment and contents was processed within an hour an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more
Company replied
Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more
Company replied
Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more
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Company details
Written by the company
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Contact info
Suite 8, Business Park, BN15 8UW, Lancing, United Kingdom
- 0345 040 7702
- unityinsuranceservices.co.uk
4.7
Excellent
580 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent Customer Service
The customer service provided was exceptional. Prahsan was very helpful in arranging a short extension while we waited to get out cover signed off by our Exec. He checked in regularly to make sure we had everything we needed, including re-evaluation of our premises to ensure we got the best deal.
10 May 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much, Paul, your kind feedback are appreciated. Great customer service from Prashan and will pass on your comments, makes our jobs worthwhile.
Group Lead for Scout Group got an…
Group Lead for Scout Group got an answer to questions and policy in place. Quick easy and no fuss.
12 May 2025
Unprompted review
Reply from Unity Insurance Services
Glad to hear a quick and easy process for you, Ray! Thank you for your feedback, really appreciated.
We’ve had a fantastic experience with…
We’ve had a fantastic experience with Unity Insurance thanks to the wonderful support from Lynsey. She was incredibly helpful, patient, and genuinely lovely to deal with – nothing was too much trouble. It made the whole process so much easier and more reassuring. Thank you, Lynsey!
1 May 2025
Reply from Unity Insurance Services
We really appreciate your lovely feedback, Annalisa, glad you had such a great experience when dealing with Unity, and in particular, Lynsey, I will share your review with her and the team also.
5 star support
Renewing the Scout Group's property and equipment policy could not have been easier with helpful phone calls and timely email. Thank you.
2 May 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Lawrie, glad that this renewal process worked well for yourselves and we appreciate your feedback.
Excellent Customer Service
Group Treasurer.
It's lovely to get a call when my Group's insurance is due and not have to remember. Lynsey was lovely and very helpful.
22 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely review, Lynsey will greatly appreciate your kind words, glad that you liked the level of service provided and we will continue to do so.
Group Volunteer in Scouting.
Group Volunteer in Scouting.
Had a query that was resolved immediately by the lady on the phone. All actions promised were acted upon very efficiently. Great service
28 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Nigel, really pleased to see you received a great level of customer service. Here, as and when you need us!
Friendly, knowledgeable and competitive
Great advice on customised policies for a scouting activity centre. Very friendly and competitive quotes.
24 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you, glad that we could help you, I will share your kind words with the team
Girlguiding uk leader
Girlguiding leader and happily used this insurance copy for group travel for many years and been able to claim easily when needed. Used for UK and International trips.
1 May 2025
Unprompted review
Reply from Unity Insurance Services
Thank you very much, glad that been able to assist you over the years with your travel insurance. Hope you have an enjoyable time this year also!
We love this company
We love this company. They are efficient, kind and extremely pleasant and easy to deal with. Thank you very much. DCC
18 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you so much for your amazing feedback, Angela. We certainly try to do our best day in and day out, so your kind words are truly appreciated by all of us at Unity and will be shared with the whole team, it will make everyone's day to hear this!
Prompt call back
Prompt call back, sensible questions and a fair premium. Third we have done business and very happy with service
15 April 2025
Unprompted review
Reply from Unity Insurance Services
So glad that we could assist you once again, Maureen, and that you are happy with the service we provide, we appreciate your really kind feedback.
Excellent
Excellent, really understanding of the varied nature of Sea scouting and requirements of what is needed.
Great service, which we could not be beaten.
10 April 2025
Unprompted review
Reply from Unity Insurance Services
That is fantastic, thank you! We certainly do our best to understand and obtain the right policy to suit the needs of each of our clients, so great to hear that is appreciated.
Renewal paperwork comes really late…
Our renewal paperwork comes really close to renewal date so you have to be thinking about the renewal date and be looking at other quotes before the one from unity arrives.
4 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind review, Gill
Good service
Very straightforward process to find policy that suited our needs at an affordable price.
8 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you John, glad that we could help you find the policy that was just right for you
Professional staff, great products.
Really great comms with friendly and profession staff. They were there for all of our queries and as we have several policies, they make it so easy!
2 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Fay, that is great to hear, I will share your comments with the team, it will make everyone's day!
Reply from Unity Insurance Services
Thank you kindly
Great specialist service
They were proactive, professional and friendly with a great understanding of working with the charity sector. They made everything very easy.
13 March 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Paul, you have highlighted every aim of Unity Insurance. I am sharing your kind comments with all, in particular, Rob, your Account Handler.
A timely reminder of the renewal date…
A timely reminder of the renewal date and excellent communication thereafter. The premium staying the same is a refreshing change. Thank you.
3 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you for your review, another happy customer!
Quick & easy to renew insurance
Quick & easy to renew insurance, dealt directly with a member of the team, no long telephone queue, competitive price.
20 March 2025
Unprompted review
Reply from Unity Insurance Services
Appreciate your feedback, glad that we could provide the level of customer service you required and cover could be arranged at a good price for you.
We needed a quote at short notice and…
We needed a quote at short notice and there was a very quick turnaround
3 April 2025
Unprompted review
Reply from Unity Insurance Services
Thank you Claire, glad that we could provide assistance so quickly for you, really appreciate your comments
Good
Good, professional and efficient service. Have used Unity for many years.
25 March 2025
Unprompted review
Reply from Unity Insurance Services
You are very kind, Linda, thank you! Glad to see that your Group continue to use Unity for your insurance needs and that we provide a great level of customer service.
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