Unitel Direct Ltd Reviews 

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive today.

We have wasted so much time and money because of them. So first of all, they cannot help to rank your website on Google. They will create fake websites that will lead to your main website (they will present this in a careful manner that you won't relise!), which will seem dodgy to any customer. So after paying them a lot of money, we have received absolutely ZERO leads, and they do not care about designing the website etc.

Please be extremely careful with this company because they are running a scheme that you will never be able to get out of the contract, and they will use made-up phone call transcripts against you when you have clearly emailed them that you wish to cancel their services.

They do not care about you after taking your money, and as I said, you cannot cancel with them because they will threaten with legal action, and they will waste your time and your employees' time, so be careful with them.

If I could leave 0 stars I would. Do not do any business with this company in terms of online marketing or whatever else they do. Empty promises, lies, shoddy websites, and therefore, no results. Stay well clear.

Do not trust this company! All transactions other than invoicing are done verbally so that when their account manager lies and fail to do what he agrees to do you can't prove it. Once they have your business they make it as difficult as possible to cancel.

Very helpful and professional staff, do what they say they will do and always respectful and polite.

Very happy with the service from Simon, Megan Jason have provided this year and previous years managing my account

⁹very helpful thanks

Always a pleasure to chat with Melissa. She is always cheery and helpful.

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us.

They very professional and are a great asset to your team.

Please do no use!
Promise the earth - deliver swear FA

Having used them and still tied in until June - we honestly got absolutely zero ROI, save your money and buy a lottery ticket ….. better odds on a return.

Jason was helpful and able to provide information I had been needing for a while.

jason and Danial was helpful

Well especially with Jason who was a great help to me when ever I needed to know something about the telephone process he will always be patient to assist and call me back when necessary.

Extremely misleading, unauthorised charges, and no results whatsoever!

Unitel Direct found me online and then bombarded me with nonstop phone calls in January 2025. I was promised they would boost traffic for my piano lessons business and told they would take £58.80 to purchase a domain name on my behalf.

I already had a website, but they claimed this would help visibility. Later I discovered there is no evidence that this domain helped my business at all. When searching for “piano lessons in North London,” nothing appears connected to me, my business, or my phone number. I was never shown proof of advertising, ownership, or results, and the domain does not appear to belong to me.

A few days after the initial charge, they took over £1,000 from my card without my clear permission. There was no explanation of what this charge was for. Domain names cost £7–£10, yet they charged over £1,000 with no work delivered.

For an entire year:
• No reports
• No communication
• No phone calls answered
• No students gained
• No benefit to my business

When I tried to contact them, nobody responded. I repeatedly emailed stating I was no longer interested and asked them to stop contacting me. Instead, they continued sending marketing emails.

Because they took this money without authorisation, my business account was pushed into overdraft, causing serious financial stress.

Now, in January 2026, they have sent another invoice for £1,100, claiming the contract automatically rolls over for another 12 months. They say cancellation only counts if done within a very specific “bracket,” and cancelling even one day outside it “doesn’t count.” This feels deliberately designed to trap customers.

There is:
• No transparency
• No proof of work
• No measurable results
• No customer support

I strongly advise anyone: do not engage with this company. If they call you and introduce themselves as Unitel Direct, hang up immediately.

Very dangerous business practices.

—H Stogden

Jason was great, he is helping me with online tips for growing my interior design business.

This company contacted me with a promise of the best website generating lots of new leads, I paid over £700 and immediately I was contacted by someone else from the office with instructions of how to leave a review on here, he then proceeded to tell me , word for word what to write, I told him I’d leave my own review once I’ve seen what you can do for me, a few months later I was contacted again, they said I haven’t got any new jobs because I’m not listed on google, after paying them another £500 to rectify this they done nothing, now the jokers want another £750 saying I didn’t cancel in time and when asked where my work comes from I said Checkatrade, they then said those Checkatrade leads are from Unitel because it’s linked to my site(which it isn’t) they promise the world, deliver nothing and try to claim everything as their own, I have since created my own google listing and low and behold they’re trying to tell me that they created it, the lies they come up with are beyond belief, avoid at all costs

I am very happy with the service provided by Unitel. Their staff is always helpful and give good guidance.

Please avoid using any of the website ranking services offered by this company or its partners. Their primary partners are Armada Internet and Unitel Direct, with Armada managing the service and Unitel providing the technology and SEO ranking data.

Unfortunately, the staff I worked with demonstrated a fundamental lack of understanding of SEO. Specifically, they failed to recognize that keyword search volume is essential for driving meaningful website traffic.

For six months, I received reports claiming page-one rankings for keywords that had zero search volume. I repeatedly explained that ranking for keywords with no searches has no value, but this was never understood or corrected.

I paid for 12 months upfront and spent six months receiving inaccurate and misleading data. I ultimately cancelled my contract and would never use their services again. I strongly advise others to stay away from this company.

Got absolutely bombarded with phone calls from unitel direct to sign up with them, promised to remove bad reviews that wasn’t justified on Google and promised new calls so I agreed a verbal contract.
They set up a new website that I never asked for nor did I need as I have a good website already, I questioned them about removing the bad reviews that they said they could do before I paid x amount of money to then be told that they can’t do that.
I’ve not had one new phone call for my business, a website that isn’t used nor will it get used and the bad reviews that was promised to be removed still there yet they want full payment .
I now have there debt collection agents they use bombarding my threatening me with a ccj and when you actually ring unitel there call centre is in India.
Absolute joke

Melissa was able to solve my problem of a missing invoice quickly and efficiently.