UnitedHealthcare Reviews 

If I could give zero stars I would. I have an indemnity policy through UHC that is underwritten by Golden Rule Insurance, a subsidiary of UHC. By far the worst company I have ever had to deal with for healthcare coverage. I knew the policy was limited but because I am retired and not 65 yet, the choices of affordable health insurance are slim. The customer service is horrible and I have even had a customer service rep hang up on me because I asked a question she could not answer. The website almost never works and provides little information, yet in calling customer service, it always directs you to the God awful website. It has been a fight to get them to pay the limited benefits that are due under the policy. But they are never late in taking my premium. Don't let this company fool you, they are not at all about "healthcare" they are all about profit. Their Medicare Advantage through AARP is also horrible, we switched my husband to another provider after a year of banging our heads against the wall with UHC.

My mother was one of their customers. When she died, she had just paid for another month of coverage. They refused to refund the unused premiums.

This company is a sad joke, is unbelievable how bad they treat customers, regardless of heath status, just care about take your money.

I decided to use them for my supplemental health care and have found them to be terrible. I filed a si8mple claim for eyeglasses and frames. That has been a nightmare. After several emails asking if they received it and never received an answer. I filed online and three weeks later they sent me a letter that the filing was declined as I did not provide a receipt. I bought the stuff online and had an online receipt showing I paid with a credit card and I sent that to them with the original filing. So I sent them the Receipt again with the PAID portion highlighted and also sent my Report of payment from my credit card company last week. I looked in their website to find if they received it and it shows nothing just like the last time. Also, their website is horribly slow, you have to log in twice to find some information and if you try to speak to someone online you get a robot that cannot answer your questions. This outfit is terrible but it is probably because it is due to be owned by AARP which is a very bad organization also.

As a therapist I bill many insurance companies. United Healthcare is consistently the most difficult to work with and has been for at least the last decade. Their customer service representatives do their best, but the system they work with is so inefficient, at least when it comes to paying claims, that it seems to be purposeful. Maybe it’s not, maybe it’s pure incompetence. But if saying a company is inept is the most generous view, well then what does that tell you.

I have medicare and a supplemental plan through AARP United Health. I have had a hip replacement, monthly biologic infusions, xrays, hospital stays, CTs, and have no out of pocket expenses other than my premium. If I had coverage questions the staff has been informative and helpful .

Just throw your money away or burn it you get nothing here but the worst health care on the planet.
They kill a billion trees a month with junk flyers.
100% organized crime.
Made just for stupid people.
You were warned....

Absolute third-world healthcare at first-world prices.

Actually receiving healthcare from UHC is an unmitigated disaster. Everything happens through UnitedHealthcare's online portal---a portal that doesn't work. UnitedHealthcare's online technology is abysmal. The online portal is central to booking and receiving healthcare, and it next to never works. No joke.

Common issues are that it will send old and outdated information to 3rd-party healthcare providers, the portal will crash, and the integrations with 3rd-party providers don't work, don't connect, or also crash.

I've attempted to work with UnitedHealthcare's technical support team to address these technical problems, and they are just clueless, and to the best of my knowledge, I'm 99% sure they're overseas. Imagine the "technical support" you get from that budget laptop you purchased at Walmart, and that's who UnitedHealthcare has managing their technology.

As for the support staff at UnitedHealthcare themselves, they're grossly undertrained. I've spoken to multiple UHC staff, and they don't even know their primary providers offered through the UHC portal; for example, the lady I talked to today didn't even know the telehealth provider the UHC website is sending all their patients to. Her solution was (no joke): "don't use the UHC online portal because it doesn't work, and instead download the Apps on your iPhone for the 3rd party providers." This was said to me by an employee of UHC. ...I wish Yelp would allow me to use the eye-rolling emoji because I'd place it right here.

I've had multiple healthcare insurance companies during my career, and I rank UHC far, FAR below Anthem, Cigna, and Kaiser Permanente.

If you're a UHC customer or thinking of becoming one, just run away...Literally: go anywhere else. Healthcare is useless if you can't even book care, and none of the technology UHC employs works.

Back in early October I had tooth pain. Went to the dentist and he told me I needed the truth either extracted or a crown. I told him I had a $2,000 limit on my dental plan with United healthcare. So he went to the office and called United healthcare and they said they would cover the crown. When he was in the office I called United healthcare dental and they told me they would cover the crown. The following Monday I went for the molds and the prep work for a crown and after they did all the work the billing person said United healthcare is denying my claim saying I have another dental plan. I had to call United healthcare again to tell them that that was a cobra plan and had expired in March of 2021. So again I asked if I was covered. They told me yes. United healthcare gave me a Thanksgiving present. I got a letter from them denying my claim. I've spent about 20 hours on the phone with my personal representative at United healthcare and with the dental plan people and I got a different story from every single person. They tell me that they can't accept an electronic transmission of the x-rays to them. They a hard copy sent by US mail. So I called the dentist office and they printed out from the digital X-ray and sent the form in. Then they claimed that they didn't accept Xerox copies of x-rays. And this thing with the x-rays has changed back and forth depending on who I talk to there they're doing the runaround from the beginning they don't want to pay a penny. That has been their intent since the beginning. Well I'm switching companies for my Medicare advantage because they really are terrible and I don't trust them. You don't know who to believe there. Play United healthcare soccer continues my personal navigator Melissa at United healthcare called back to say that all they're waiting for is The narrative of my dentist. Well my dentist is sent to the narrative twice by United States postal service and on their electronic filing. The supervisor at the dental part told me yesterday that they had received it. They have denied my claim for times in the last 10 days. So you don't know who to believe at United healthcare.

After days and days of trying to get this resolved they finally paid the claim.

Now in the new year I need a root canal and another crown and they're denying it saying that I used up my benefits. Well according to my plan I'm supposed to get $2,000 on January 1st.

On January 7th I had to go in for emergency root canal and going back on the 18th for the crown.

When all my medical issues are done I am switching companies because this company does not care about its members

Now dental says root canal is not covered. Also only one crow every five years.

Well friend had root canal last month. Same plan and they paid.

People at this company lie and cheat. They do anything not to pay
Talk tonight insurance broker and she says she gets lots of complaints about United healthcare dental program and she told me I should switch to Aetna or to anthem

Talk to 5 different people get five different answers. That doesn't know what they are doing

As of January 13th my dental office called them and said they were covered both the crown and the root canal.

So who's telling the truth.

I don't think United healthcare knows what the truth is

Today I get a letter saying they're going to cover the new crown. Well their customer service people were wrong they told me I would only get one crown every 5 years so who knows what to believe. The dental office also called them to tell them that they would cover both the crown and the root canal. I'll believe it when I see it I'll be fighting this until the day I die

I went to get my hearing test today and they ordered a new hearing aid and we were going to see what kind of problems I want to have with a hearing department. 2 years ago I had problem after problem with the people that they had handling the hearing.

If you can don't sign up for United healthcare cuz their customer service stinks

Once again when I am seriously vomiting and VERY SICK AND NEEDING TO TALK TO THE NURSELINE-UHC is refusing to HELP ME. When I call the NurseLine-it says, 'thank you for calling the Nurse line'-instead of ANYONE ANSWERING there are a bunch of whistles and clicks and then the womans rude voice says'okay, as if I said something-I did not. It says to dial my Partys EXTENSION.
That is Very important. Because if I call ANYONE in the City I live in
Whether I am donating Clothes to try to help Refugees-which they won't even let me do that where I live. EVERY SINGLE CALL
TELLS ME I HAVE TO "DIAL THE PARTIES EXTENSION"-NO Matter who I call ever.
It is always the SAME THING.
The UHC Operator REFUSES TO LET ME TALK TO A NURSE.
This morning I was talked very rudely by a CARE COORDINATOR CARE COUNSELOR-ALL SHE DID WAS ARGUE WITH ME ARGUE AND ARGUE. NOT NICE. NOT UNDERSTANDING ABOUT MY PHYSICAL AND MENTAL DISABILITY. NOT AT ALL.
THIS COMPANY AND THE TOWN I PIVE IN ARE ALL KILLING ME. THE REFUSE TO STOP ANTAGONIZING ME RIGHT OUTSIDE MY FRONT DOOR. I CANNOT GET ANY HELP. UHC WILL NOT HELP ME. 😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥🐶🐶🐶😥😥😥😥😥
MAKES ME REPEATEDLY SAY MY DATE OF BIRTH AND SHE MESSES IT UP CONSTANTLY OVER AND OVER. REFUSES TO LET ME TALK TO THE DAMN NURSE.
I AM SICK!!!!!!!I CALLED THE NURSE LINE.
THIS IS PROOF THAT MY PHONE IS TAKEN OVER BY UHC. A WOMAN NAMED TINA WHO CALLED ME IN JANUARY. SHE TOLD ME ALL MY CALLS WOULD GO TO HER.
I DID NOT AGREE TO THAT.
NOT EVER.
SHE IS STILL CONTROLLING ALL MY CALLS. READING ALL MY EMAILS.
NOONE WILL HELP ME!!!!!

THE LOCAL POLICE HAVE TAKEN OVER MY PHONE CALLS!!!!MAKING ME A PRISONER ONCE AGAIN I cannot get thru to a UHC person. UHC refuses to HELP ME WITH ANYTHING!!!!I AM DISABLED VERY VERY SICK AND NOBODY!!!!!!!IN THE MESSED UP MISERABLE TOWN I LIVE IN WILL HELP ME.
ALL THESE POLICE CONTROLLED CALLS DO
THEY TELL ME
YOU SOUND MUFFLED
HARASSMENT ALWAYS!!!!!
I AM SPEAKING CLEARLY
THEY TELL ME I SOUND MUFFLED
ALWAYS AS AN INSULT
THESE ARE THE POLICE ON MY PHONE!!!!!!!!NOONE WILL EFFING HELP ME
UHC REFUSES REFUSES TO EVER HELP ME MISERY COMPLETE MISERY I AM PHYSICALLY AND MENTALLY DISABLED THEY TREAT ME LIKE DIRT WAITING HOPING I WILL DIE I AM DYING BECAUSE OF WHAT IS BEING DONE TO ME ON PURPOSE BY MANY PEOPLE REFUSING TO HELP ME!!!!!!!!!!!

Wait on the phone forever clicking on extensions, disconnect more than once and have to do it all over again only to get some soft spoke Asian who didn’t have a good command of the English language. Extremely frustrating.......

United Healthcare, Doesn't Care about mental health. They give you 100+ provider and say they are ALL available to help. Only 5% are available and you must waste your life going through he bad info they force on you. This is what happens when no one cares about other people.

I have never been so insulted in all my life . The reps i spoke with on the phone was so rude and degrading one rep told me that " lady i have been working here for decades and we have been always the same and this a legit company and if it wasn't i wouldn't be working here" . the other rep was rude as well he said " that's gonna cost you , that's gonna cost you "" it's to expensive go to obama care "

That was very degrading feeling to me if you don't want help me then just say so . i am so hurt .

I had the opportunity to finish my sign up with Steven Anderson in Kansas. He was so kind and enthusiastic. You would have though he was paid $150.00 an hour. Which he should. If everyone I talk to on the phone that, of course I don't know, would be that friendly; that should be the pay for that job. He deserves special recognition, a raise, and maternity leave. His wife had surgery!! Good job hiring him. Sincerely, Diane M. Lange

I needed to talk to someone about a bill that was charged to me twice. I sent an e-mail and they finally responded and said to call them. I called several times only to hear "your call will be answered in 10 minutes" after waiting 45 minutes each time I called. I need a company who cares enough to help me.

I thought AARP's Medicare Advantage would pay the 20% that medicare does not pay. Wrong! It uses United Healthcare who took over my Medicare account, it cost me $115 a year, my doctor visits were $35 and my physical therapy went from $1,200 a year to $1,900 a year. I switched to NY Humana and now there is no cost per year, Doctor visits are $0 and my therapy is back to $1.200. Of course any hospital stays will have a huge deductible, but I am basically healthy, and all the money I am saving from UH I move into my personal "Medical" savings account at my bank. Through my life I have had and tried to trust two insurance companies; Aetna and United Healthcare; they both are abject failures at fair coverage and fair pay outs, and I wish I could forget the anxiety causing phone calls to these companies. It is like the pay out money is coming out of the agents pockets.

Apparently UHC pays off AARP to endorse their Medicare Advantage programs. Their customer service function exists in name only. At last count 15 calls over the space of 20 days and just in a hampster wheel between what they laughingly call "customer service" and "sales" ( the theory being we disenrolled you without your permission so rather than fix the problem we created we'll sell you something new to get more commissions and pay offs from AARP ! ). They have an " escation" department but they report it isn't open but they can't tell you why it is closed; if/when it will reopen; nor a phone number for said department. Guessing that department is swamped as there is no other functioning customer service department. I hired an attorney to sue them for mail fraud and damages I incurred because of their ineptness. I have, of course, reported this inept and unresponsive underwriter to the state insurance commissioner; the BBB; and the US Attorneys office. Guessing that will accomplish nothing as these sources are also likely bought and paid for like AARP. Buyer be very aware.

Good evening to everyone that work for the UnitedHealthcare Health Insurance Cusyomer Center.I do hope that all of yous are doing ok smile.Also I do hope that all of yous will have a very wonderful day on Monday and yes to all enjoy yourself off of work for the very very nice weekend ok smile.In ending I want to tell all of yous that your very wonderful Staff Agent nams Iris was very very Professional Helpful and yes very very Caring when I called in today to get a price check on a New Med that I am going to start taking to better my health fuctioning etc.Last of all top I must tell all of yous that Iris is a very very Positive Role Model for all young and old workers in what I call the very busy Working World ok smile.Finally Iris has very very very Excellent Communication Skills and yes knows and love her job very very much ok smile.Now last of all Iris is always such a very very Positive Representative for the very very very very very wonderful company name UnitedHealthcare that she works for day in and day out ok smile and from me to you Iris have a very very Happy and Progess New Year and may you always have mamy more to come take care.
Sincerely,
Morris W Conway Jr