Under Armour Reviews 

98
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Product was defective and my refund was never sent to me, even though all steps were followed and they received the return, but now are holding my money over weeks!!! When enquired on the chat, they s... See more

Rated 1 out of 5 stars

Oh dear, absolutely terrible customer service. They sent an item in the wrong colour, I informed them and they sent out the correct colour. Trying to return the wrong item has been a logistical ca... See more

Rated 1 out of 5 stars

He visto a través de Instagram que Under Armour-eu.shop tenía unas ofertas increibles, he entrada a la pagina y he visto que parecía una tienda oficial, he realizado comprobaciones y no parecía una pá... See more

Rated 1 out of 5 stars

Terrible service. Two orders two problems. The last delivery which I had said deliver to DHL shop said couldn’t deliver, shop as full!? I gave them one star because they did process a refund effici... See more

Company details

  1. Sportswear Store
  2. Activewear Store
  3. Clothing Store
  4. Men's Clothing Store
  5. Shoe Store
  6. Women's Clothing Store

Information provided by various external sources

Shop Underarmour.com for 2017 winter gear, jackets, & fleece. Under Armour delivers innovative sports apparel, shoes & accessories plus FREE SHIPPING available + FREE Returns.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

98 reviews

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No history of asking for reviews

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1.4

All reviews

(98)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor.

Ordered a fleece. Item still showing as being processed a week later. Emailed them to ask when I can expect delivery and they reply 24 hours with a standard your refund is being processed. No apology and no explanation. Poor and won’t use again.

10 October 2017
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. Never received my purchase. Completely ignored my requests to find out where my stuff was. Stay away to avoid being stressed out.

29 September 2017
Unprompted review
Rated 1 out of 5 stars

Does not honour discount codes

Cancelled my order after waiting for 2 days, suddenly saying no stock but went back to their site and they're still selling all that I ordered. I used a 25% discount code so wonder if they don't want to give the discount as it no longer works when trying to order again. They did got my email and sending me lots of advert, even though I unsubscribed.

17 August 2017
Unprompted review
Rated 1 out of 5 stars

As many others

As many others. They cancel the order due to "it problems" but more likely that they have sold out - Got A discount code but this do NOT apply to the items on sale that is the ones I have to order. Money returned in few days

15 August 2017
Unprompted review
Rated 1 out of 5 stars

Good products, bad webshop

Items that were listed as in stock never arrived. Had to call to get more information after items were supposed to be delivered, to hear the order had been cancelled.
The products themselves are good, just get them from a different webshop

14 August 2017
Unprompted review
Rated 1 out of 5 stars

Waiting over a month for refund with no respond to emails !!!

Ordered a pair of Men's 'UA Tech™ Terry Shorts' in Black. However when they arrived they had a blue band across the back and down the side of each leg.
I returned them by tracked delivery over a month ago and have been unable to get hold of Under Armour customer service since !!

They do not answer calls or respond to emails !!!

13 August 2017
Unprompted review
Rated 1 out of 5 stars

Quality products, very poor service

Under Armour makes in general high quality products, but the first shopping experience through their EU webshop was very poor.

Items took 27 days to process, and this occurred after contacting customer service after 26 days of silence.

By Under Armours own FAQ regarding shipping claim that shipping occurs in 3-5 days to the Denmark, which did not happen until a response from UA was received.

Both Under Armours customer service and Under Armours PayPal mails were non-responsive until I chose to have my money refunded through PayPal.

After 25 days, I received response from the customer service claiming that "Due to a system error the order could not get shipped out correctly.".

While it is understandable that errors can occur, it does not make up for waiting-time nor the exorbitant silence.

To other customers:
- Use PayPal in case items do not ship or are very delayed.
- Consider buying UA equipment through other retailers than the UA webshop.

To Under Armour:
- Step up your customer service game and ordering system!
- Do not request people to review bought products on your webpage if you have not shipped the actual product.

Hopefully UA will improve this, and for now, buyers beware of the consequences.

4 June 2017
Unprompted review
Rated 1 out of 5 stars

No refund yet. Almost 1 month since order fail.

Ordered 4 for approx. 200 €. No confirmation or mail or anything. When contacting them by phone (they don't answer emails), they said that order was returned to them. I told them no notice was put in my mailbox or via email. They couldn't say why
It's more than 1 month and the money has not been send to my account, so I guess I don't know if it's a real company yet or a phishing fraud

30 April 2017
Unprompted review
Rated 1 out of 5 stars

No customer service

Orders 2 separate orders. Only kept one product rest sent back. Return was Not processed correctly which can happen so I contacted several times their customer service to check why not all money was returned. They said I did not send everything back and that they made no fault. Never ever had this happen to me with any other online store. I had before that not all was registraded correctly by this was always solved on short notice. Under armour just keeps over 100euro from me for products I returned.

26 March 2017
Unprompted review
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