Under Armour Reviews 

The first thing an online shop should learn is not to sell something that they don't have ! It doesn't matter if maybe half the goods you order are delivered. If you can't trust them to send what you ordered. It is a "don't shop there again" for me !!

Next. According to Danish law they are not allowed to draw the money at time of order but first when the actually send the goods. That is the should only put a hold on the amount on the Paypal/Creditcard at time of order bur first withdraw the money when the actually send it. That is of course a bigger issue when they don't have what you ordered and it takes them a week to figure that out.

I ordered some gifts for Christmas
DEC 14 - Ordered
DEC 19 - Partly refund for not available goods.
(But the remaining arrived for Christmas)

So i ordered something else, knowing that it would not arrive in time.
DEC 20 - Ordered
DEC 29 - Partly refund for not available goods.

Unfortunately the sizing of a loose hoodie YXL from the first order was completely off (breast size difference of 14cm to another UA hoodie in the same size). So we had to return it.

The return process went fine with an UPS return label - So at least that works for them ....

UA received it back on DEC 31 but first today JAN 17 have the refunded it. That is imho a bit slow but within their own goal of 15 working days for refunds.

But I won't give more than one star to an online shop that two times in a row don't deliver they ordered goods.

When its said it's to good to be true,in this case,a horrid experience. Prices are great, however tracking item non existent. Telephone number doesn't work when you try and call on their really short working day. Live chat intermittent and email customer support, don't even reply.
Lucky for myself,I chose to have items delivered to a shop rather than home. So popped in on the off chance with proof of id, and they had it.
Ordered on 19/12, received it on my own today, 7/12

Just thought I would add an additional review to the one that was added earlier this month. I placed an order on 1st December, this still has not been shipped. I still have not received a refund. I am in the process of going through the small claims court to get a refund. I will continue to provide reviews of this company until my refund comes through.

The worst customer service I have ever experienced from a company. My order is still at the "being processed" stage almost 2 weeks after placing it. They can only tell me its "allocated" and they hope to have more information as soon as possible and that "Cyber Week" was busy. I asked to cancel and was told that was not possible. Wish I had read reviews before buying but I'll never buy again. I am giving it until close of play tomorrow then launching a paypal dispute, so happy I paid that way! Best advise is DO NOT BUY!

Under Armour makes great products that look fantastic but it is a real shame the online order experience is so bad. I ordered an item and after five days I received a mail that my order was cancelled becouse I returned the item (wich I never recieved) I contected their support and got some lame excuses that the item was not in stock.

Chat transcript:
Hi my name is Jessica, how can I help you?
Visitor
8:47 am
Goodmorning
Chatoperator
8:47 am
Good Morning
Visitor
8:47 am
I just received a mail that my order is refunded
8:48 am
but I never received my order, nor canceled it?
Chatoperator
8:49 am
The reason for this is due to the fact that the products or product that you ordered is no longer available in our warehouse and therefore you will be refunded. We truly apologize for this inconvenience.
Visitor
8:52 am
maybe it is an idea to inform customers during the ordering phase that an item is not available
Chatoperator
8:52 am
Thank you for the feedback. Again We truly apologize for this inconvenience.
Visitor
8:52 am
How do I know when the item is in stock again?
Read
Chatoperator
8:54 am
We advise you to regularly check our website or to subscribe to our newsletter, this way you will be the first to know about our new products and collections.

Ordered 2 pairs of trainers from thier website.
A week later i got a email telling me my refund had been processed.

I never asked for a refund?
I tried to contact them and the only responce i got was that there was an internal issue with the order.

No appology, no email to advise me there was a problem, no trainers. I wanted to make a formal complaint as i wanted my trainers not a refund. No reply, not even to a formal complaint.

This company ignores its customers. It thinks its so big it doesnt need to reply or handle complaints. Well enjoy your success while it lasts because it wont

Wish I'd read the reviews earlier.

Ordered two pairs of trainers with separate order numbers.

Received an email advising order cancelled but no indication of which one - transpired later that both were cancelled.

Promised refund which failed it's date.

Emailed them and never received a reply.

Then finally one refund came through, followed by the second one much later.

Was glad I'd paid via Paypal as knew I could raise a dispute if necessary.

Advice is to steer clear - they are clearly clueless.

I'd give minus stats if I could. Absolutely appalling company... They have thousands of peoples money.. Taken as payment for orders they refuse to fulfill. Best advice I could ever give,.. Stay away from Under Armour DO NOT BUY FROM THEM!!!!

Generic email to inform customers of cancelled orders. Absolutely no reason given and a complete lack of communication from an international brand! Still no refund after two weeks, even though the generic email said a refund would arrive within 5 working days. Tried calling, but can't get through, no response to emails. Worst customer service I've ever received. Needless to say, I won't be using ever again.

Placed 2 orders mid May. Emailed after no itens arrived to be told that they messed up on the pricing and would therefore refund my orders.

2 weeks later and I have no refund... emailed a further 4 times, messaged on their Facebook & Twitter accounts but still no replies.

Complete lack of respect for your customers!!!

Spent a lot of money with them over the last number of years... no more!

Placed two orders told my order not been accepted four days later no clarification on which one. Requested clarification. emails ignored as of writing 7 days later still no refund and still no reply.
Awful service.

What a disgrace of a company. Put in two orders in the 19th of May. One for me and another for a friend. Received confirmation of the orders. No delivery or email. Rang them up on the 27th was told will receive refund by Friday. Receive email on Wednesday saying that my refund will be made by installments.

I am left without Eid clothes for my children and out of pocket that I can’t afford to buy them anything. Why hasn’t trading standards intervened yet is beyond me. How can a company treat its customers in this appalling way and get away with it.

Do not buy!

Ordered 2 weeks ago, order still stuck on "being processed" - have not received any communication from Under Armour apart from order confirmation.
I have been charged for my orders, even though their website says I would only get charged once items shipped.

Awful company. Poor Customer service.

absolute joke ordered a very big order took money out my bank straight away weeks ago ! hd confirmation and log into account still says being processed but cant get hold customer service by phone also been sending emails to them which you recieve auto replies but never ever get back to you at all after the auto replies , Shocking and a joke to be honest still dont know whats happening or if its even coming or prob going to be cancelled and refunded now like other peoples especially as they hate you getting sale items or using a discount code they cancel all orders then have to wait months for refund !!! Not acceptable and dont expect to get a sorry or any other kind of compensation !

Awful customer service.... money taken but no update for ages and no refund

You are a piece poor brand with No customer service at ALL!! I ordered for more than 4 Weeks ago two pair of shorts. I only got 1 pair in the package. I couldnt locate the other pack you Said you would send. So far i havent still not yet recieved ANYTHING from you! You guys ow me 300 Danish krones, and money for the transfer of the pack! When i Write your customer service i only get a standard mail response and Then nothing else happens!! When i try to Call you, the number doesnt work because i “Call from a cellphone” you Can only recieve calls by cable phone!! Is this Real?!? Higher instanse in Denmark Will take a look at how you treat your customers! Ive read several of “no-god-reports” of you on trustpilot !! VERY Bad!!

I Want my money BACK!!!! And a pair of shorts!!!

Yours sincerely

Kenneth

No costumer service at all!
Tried emailing you numerous times concerning some tights, which broke and I want to return. No answers. The issue has been adressed on their facebook and they just refer to another e-mail, which I havent got answers from either! Not taking responsibility. I’m so shock you can treat your costumers like that. Unproffessional and disrespectful

Exact same experience as the lady below me. Firstly I signed up to be notified when new Project Rock gear would be in stock on the UK website. No email ever sent to tell me. By chance I got on the site on the morning of the release and the brand new Rock Delta shoes were there and in stock in my size UK 11. Purchased a pair, got an order confirmation and then later a shipping confirmation. Had wanted these shoes for almost a year so was very excited. 5 days later I get an email from PayPal saying they refunded me the money for the shoes.... No explanation from Under Armour. They're still in stock on the US website but we can't even order from that site. What a joke this is. It said the shoes were in stock and I got an order confirmation. You can't just take that back 5 days later that's wrong. Very unprofessional and feel very cheated by Under Armour. What a joke. Been a loyal Under Armour customer for a long time. But that might be about to stop after this.

I ordered a pair of the UA x The rock project shoes for my husband as a christmas gift.
The order confirmation came, the money was taken from my account and I a got a message saying, that the item was shipped.
5 days later i get an e-mail saying, that my order was canceled.
That does not seem right, because it is illegal to withdraw the money from the customer's account, if the order has not been shipped.

So i call customer service and ask for help.
They tell me that a technical error has occurred on the website and that the money is being returned.
I then ask for a restock and get told that I just have to keep an eye on the website, as you might get a stock from the United States.
I then look at the UA US website and see that they are not sold out in the size I bought.
Why are your European customer so worthless to you?
Why do not you help your customers properly when you have made a mistake and make sure to send a pair to Europe from usa.

I ordered a hoodie which was delivered within a few days however it did not fit & you can not return for a replacement! You have to return & re order.

The return process took 18 days before a refund was made, there was no acknowledgement that they had received the item back (although tracking showed that they received it within 5 days) nor were my emails to customer service answered, apart from the auto response that they had received my query.

The refund was 1p less than the price paid? I know it's only 1p but why was the correct amount not refunded?

If you buy from them I hope you do not have to return it or attempt to contact customer support, which appears to be in name only.

I will definitely not be buying from them again due to the returns process & poor customer service.