Ultamodan Reviews 3,760

Practically theft. Still haven’t received item from order a month ago. I emailed two weeks ago to see when it would be shipped and they said another week and still hasn’t been shipped. I emailed seeking return and now I’m not hearing back at all from them. Scam company. Five star reviews seem suspect.

COMPANY OPERATED BY THIEVING LYING STEALING CRIMINALS........

Ordered 2 heated gilets in January 2022, one as a present for my Mum (my Dad had not long passed away, & she was feeling really low). Items were never received.
Emailed numerous times chasing for the goods, it got to the Spring 22 & still no goods received. My emails chasing were ignored, but then I started getting harsher with my email wording & asking for a refund, so did get some responses promising a refund, but this has never been received, & it's been over a year now.....

This is clearly a SCAM run by thieving criminals - this website should be taken down IMMEDIATELY.

People are struggling to make ends meet, & this Company is clearly run by a bunch of lying stealing crooks.

DO NOT ORDER FROM THIS WEBSITE.....

Would give this company 0 stars if it was possible. Terrible customer service, team are impossible to get hold of after over a year of not receiving my order, and keeping my £150. Practically theft - avoid this site at all costs.

Terrible company. I ordered items for my styling work amounting to £147 and they never arrived. After many attempts to get in touch to receive a refund for paying for absolutely nothing, I have heard no response. Awful company, I will be taking to small claims and they will be liable for fees. Ultamoden- maybe you’ll actually respond to this? Do I have to start a social media drag thorough to get an email back!?! Terrible company, please for your sake, avoid at all costs.

I ordered a jacket in December before Christmas, Have not received the item but my card was charged. Sent an email to inform. Received an email that the item will be on its way still have not received the item. Sent another email with no response. This business needs to stopped and who ever runs this business needs to be held accountable for this scam operation.

For anyone who is having trouble getting a refund and you used your bank credit card, contact the bank and ask for charge back. You will have to answer a few questions and you can show them the emails etc that you have sent. I got my money back this way. Cannot understand how this 'company' are still operating!

Ordered item and my payment was deducted from my credit card. It has been two months, nothing came.
Looks like this is how this company does business according to other customer reviews.

I ordered an item and never ever received it. It was for a trip to the snow, I payed extra to have it rush delivery, NEVER RECEIVED IT. THIS IS A SCAM. SCAM. SCAM. SCAM.

Like everyone else (except for the clear bots all saying the same thing at 5 stars), ordered something 19 days ago. Hasn’t shipped, no response from customer service. Wish I would have done a little more research before ordering.

Ordered an item in December and waited for delivery. Got to end of December and still had no item. Emailed and asked where it was and was told they couldn't send the item, so I asked for a refund. Received another email saying they were sending the item now. Waited and waited and no item delivered. Emailed again in January and was told I would be sent a refund in five days. Its now been three weeks and still no item or refund and no responses to any more emails!

This is a great time saver for me. I can trust the quality and enjoy the prices.

If I could give this website no stars I would. Do not trust the positive reviews on here - they’re from bots - they’re not even real people.

I placed a £90 order and it never came. They don’t respond to emails and their live chat feature is useless and there’s NO ONE ON THE OTHER END!!

This website needs to be taken down.

Obviously I asked for a refund over and over but no response.

This Place is a scam. I order a evening dress for 340.00 . I never received my dress when I called they never answered my call . I never received the dress or my refund. Please stay away from this place they are bunch of thieves.

THIS IS A SCAM!!
Stay away!!
I ordered an M&M racing jacket. It came well after Christmas, and is nothing like the photos on the website. The product pictures show a faux leather with multiple patches. I got an orange polyester, costume like huge sized “jacket” that has pictures of patches. Outrageous and soooo disappointing

Bought a dress on sale thankfully it was cheap after 16 days it still wasn't shipped. I had to contact customer service 3 times for them to help me and QST they told me it will take an additional 5 to 9ndays to ship . I replied back with a complaint and they just didn't answer. So I contacted them again with a new email and they tell me they can no longer sell me my dress because it's no longer on sale which makes no sense. So then again I had to contact a separate time to cancel and refund my order hopefully it goes through. Terrible company and customer service

I think I’ve been scammed, I wished I’d of read the reviews about their poor service and actually how many people have been robbed, be warned people stay well away

I paid 59 GBP for a coat and have not received either coat or any info. They are horrible. Customer service is of no use. They are thieves. Watch out.

Order #GB1226

This site is here to take your money and never produce a tracking nuimber or yto delivery a productToday is 12/21/22 i order a coat on 12/1/22 and paid$49.99 extra for 5 to 10nday s shipping
its 12//21 it clains it shipped yet SHOP can not find a tracking number
i know i have lost $148.98 for a stupid coat that will never arrive
DONT WASTE YOURV TIME OR MIONEY they will not send you what your order
they will take your money and bank it yet you will never see what you paiod for.
its all for taking your money and never send you anything
what a RIP OFF
if one day i receive the coat i wilpl come back to adiise
They now Claim my money was returned BUT I SEE NO REFUND
IM TELLING PPL 100% don't waste your money
nirvair kaur

Basically have waited for over a year to get any response to my refund of an item they pretended wasn’t in stock.

Have never returned my last emails and previous to that would recievw the same email saying that the sales team will contact me!

Basically a Scam!!!

second review as company complained to trust pilot removed because wife purchased and husband done review ..ordered did not receive something like 10 e mails still no refund ..went to my bank after who refunded me plain and simple ordered for wedding on 19 oct this e mail 19 jan .......Hi Diane,

We want to thank you so much for your patience in obtaining your refund for the order #90439.

We are sorry your order was not dispatched promptly on this occasion. We received your chargeback claim from your bank. We have now accepted all charges and the funds have been deducted from our end. Please be patient the bank will refund you once the process is complete.

We are very sorry for letting you down on this occasion and apologise for the inconvenience.

In the meantime, If we can be of further assistance, please let us know.