UK Meds Reviews 

15,571
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(15,571)

613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered three items and paid extra for…

Ordered three items and paid extra for next day delivery. Only one item arrived the following day, one item could not be supplied and the third arrived four days later. Not a great experience.

23 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I’m sorry to hear about this.

Could you please confirm your order number so we can look into this further for you? Alternatively, you can contact our customer service team directly via email at help@ukmeds.co.uk.

We’ll be happy to assist you.

Rated 5 out of 5 stars

I have dealt with UK MEDS.CO.UK for…

I have dealt with UK MEDS.CO.UK for many months now with my Order (002541191) and have always found them to be most reliable in notifying me of when my prescription was being sent to the pharmacy and advance notice of when it was due to be delivered and also the cost to be charged.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have had medication from them on numerous occasions and as always the dealings with them was faultless, delivered items very quickly and always impressed by how easy it is to use their website.

18 March 2026
Unprompted review
Rated 3 out of 5 stars

Accidental reorder

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel any other rollovers, but will certainly use UK meds next time I actually need anything.

12 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Linda,

I’m sorry for any confusion.

From reviewing your account, I can see that when you placed your last order, you set up a subscription service with us. You selected a six-month supply of the treatments you required online.

When placing an order, there are two options available: a one-time purchase or setting up a subscription service.

We also sent you reminder emails a few weeks ago to advise that your order was due to be processed. I’m sorry if these were missed.

Please do check your emails, as our customer service team has attempted to contact you.

We have not received any emails from you regarding this, but if you have any questions about the service you signed up for last October, please don’t hesitate to get in touch.

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. they will ask you to send by transfer and then ignore you. Took £200 from me and then ignored completely. It’s a full scam website. After the reply, it’s clear there is another website masquerading as this site. The offender is uk comfort meds. They are the scam. The original post is incorrect and they have sadly been ghosted by another site using their very close details on purpose.

3 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Luke,

UK Meds do not request bank transfers. All of our payments are securely processed and confirmed online through our official website.

Please use the following link to access our website: https://www.ukmeds.co.uk/

Rated 5 out of 5 stars

U.K meds

U.K. meds saved me from running out of my meds. They were very quick and had a good understanding of my meds.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Packed coner was open...??

Order was quick..took me time to order on line...!! It would not work..
But thank u so much for your confident order.... but envelope was burst on the corner on arrival..i was a little worried about that to be honest..incase meds had fallen out👁🕵🤷‍♂️🤦🏻‍♀️👎🫤🤔🫣 all was well !!

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Hopeless delivery, no matter what you pay.

Having paid £9.95 for Saturday delivery, early on Friday morning, I was dismayed when product did not arrive until 7pm on Tuesday evening.
Since the condition I was treating is time-sensitive, I was happy to pay considerably more for speedy delivery. When the product finally did arrive the condition was too far established for the product to be of any use.
When I complained, I was treated to bland statements, none of which addressed full on my complaint.

27 February 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Christopher,

I’m very sorry to hear about the delays.

Unfortunately, we’re unable to locate your account or find any previous emails based on your name alone.

Could you please confirm your order number or let us know the email address you used to contact our team?

Rated 5 out of 5 stars

UK Meds

I haven’t used the product yet, going to start after my holiday, so can’t comment on that, but the consultation was super easy and the drug arrived very quickly. So all good, very happy. Will definitely be using UK Meds again and again.

10 February 2026
Unprompted review

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