Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Medical Clinic
- Online Prescription Medication Vendor
- Pharmacy
- Weight Loss Service
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Hopeless delivery, no matter what you pay.
Having paid £9.95 for Saturday delivery, early on Friday morning, I was dismayed when product did not arrive until 7pm on Tuesday evening.
Since the condition I was treating is time-sensitive, I was happy to pay considerably more for speedy delivery. When the product finally did arrive the condition was too far established for the product to be of any use.
When I complained, I was treated to bland statements, none of which addressed full on my complaint.
27 February 2026
Unprompted review
Reply from UK Meds
Hello Christopher,
I’m very sorry to hear about the delays.
Unfortunately, we’re unable to locate your account or find any previous emails based on your name alone.
Could you please confirm your order number or let us know the email address you used to contact our team?
UK Meds
I haven’t used the product yet, going to start after my holiday, so can’t comment on that, but the consultation was super easy and the drug arrived very quickly. So all good, very happy. Will definitely be using UK Meds again and again.
10 February 2026
Unprompted review
Have used UK Meds before
Have used UK Meds before and impressed again with efficiency and promptness of despatch
13 March 2026
Unprompted review
Quick and easy
13 March 2026
Unprompted review
professional service.
Very smooth professional service.
Nothing to complain about.
10 March 2026
Unprompted review
Reply from UK Meds
Hello Julie,
I’m sorry to hear about this.
Please could you check your emails, as our Head of Customer Service has contacted you requesting more information. As no prior email was received, we were not aware that the outer packaging had arrived open. ( this is an issue with the delivery service, and will be reported once you have replied back to our team)
We have also tried to call you, however, there was no answer. We are more than happy to help and would like to investigate this further for you. Please respond at your earliest convenience so we can assist.
UPDATE- Thank you for confirming that the medication was sealed and is safe to use.
The issue was only with the outer packaging, which was damaged. This has been reported to our DPD team for investigation. We are very sorry for any concern this may have caused.
would not order from this website ever…
would not order from this website ever again!!! placed an order for incontinence meds, paid extra for quicker delivery. 1 week later, the meds have not even been dispatched. I got in touch with them only to find out they had a "technical issue and apologise". How you can sell medicine online and put "order within X hours and get your order in 2 days" when in fact it hasn't even been processed a week later. DO NOT RECOMMEND. people dont order medicine for fun, they NEED it. The service was shocking
11 March 2026
Unprompted review
Reply from UK Meds
Hello Zaakiyah,
I’m very sorry to hear about your experience, and I completely understand your frustration especially as this was a time-sensitive order.
After reviewing your account, I can see that your order was flagged by the pharmacist as some of the answers provided required further clarification. In these cases, the pharmacist has the final decision and advised that once the necessary information was updated, the order could then be processed and dispatched.
I also understand that you chose to cancel the order rather than provide the additional details requested.
I sincerely apologise for the delays you experienced, as well as any inconvenience caused.
excellent service
excellent service , safe and reliable. Order was reviewed and actioned promptly . Communication with dispensing team and postage couldnt be faulted
11 February 2026
Unprompted review
Excellent service very thorough highly…
Excellent service very thorough highly recommended 002533807
10 March 2026
Unprompted review
Order great. Useless delivery
Order process; great. Speed of dispatch; great. Courier ; useless. Delivered to the wrong address again!
3 March 2026
Unprompted review
Reply from UK Meds
Hello Matthew,
I’m sorry to hear about this.
Please contact our customer service team with your order details so we can look into this further for you.
Our email address is help@ukmeds.co.uk
Excellent service
Excellent service. Have used uk meds before and same high standard this time too
4 March 2026
Unprompted review
Delighted again with the speed ,help…
Delighted again with the speed ,help and availability of your service.
4 March 2026
Unprompted review
Have not yet received my order.
6 March 2026
Unprompted review
Reply from UK Meds
Hello Jeffrey,
I’m very sorry to hear about the delay with your Yodel delivery.
I can see that your order was placed on Sunday 1st March and was dispatched from the pharmacy on Monday 2nd March. Yodel attempted delivery twice but advised that the deliveries were missed.
They are now due to attempt delivery again today. Please ensure you keep an eye on your tracking details for any updates.
If you have any concerns, please feel free to contact our customer service team. We have not received any emails regarding delays with your order so far, but we are happy to assist if you need further help.
Ordered some pain meds ,
Ordered some pain meds ,after filling in the consultation form the meds arrived in 2 days great service
3 March 2026
Unprompted review
Excellent service
Excellent service - always easy to use and very quick delivery.
28 February 2026
Unprompted review
Easy to order and fast delivery…
Easy to order and fast delivery service, I am happy.
25 February 2026
Unprompted review
Comprehensive questions to ensure valid…
Comprehensive questions to ensure valid need. Easy process to follow and very quick delivery.
Very satisfied customer!
25 February 2026
Unprompted review
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