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UK Meds Reviews 

15,571
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,571)

613 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Got exactly what I needed

Got exactly what I needed, easy to navigate around the site.
Arrived swiftly,
A lot easier and at least 50% cheaper in my case than the doctor,prescription, pharmacy route , save time hassle and money. 5 stars

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid for order & next day…

Paid for order & next day delivery,prescription & prescribing dr shown on online account,then still showing as review over 24hrs later despite having taken money & 'next day delivery' fee if order before 2.30pm which is was.No contact available via phone or live chat

9 April 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I’m very sorry to hear about the delays.

Please could you confirm your name or order number, and our customer service team will be more than happy to look into this further for you.

Rated 4 out of 5 stars

Upgrade to initial review.

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to resolve the matter to my satisfaction.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

My order has been shown as dispensing…

My order has been shown as dispensing for a week. Only way to contact you is via email! What's going on? 002545199

31 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Melanie,

I’m very sorry to hear about the delays.

Please review my first reply to your other review left.

Rated 1 out of 5 stars

Short changed

Delivery was prompt but only half what I paid for, I immediately messaged along with a photo of the box they sent but four days on and no response.
Won’t use them again 😡

1 April 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Robert,

From checking our records, our customer service team emailed you on 1st April at 12:31pm. We can see that the email was opened, but we did not receive a reply with the requested images regarding the missed medication.

As part of our process, we require these images before we can take the matter further.

Please check your emails and send the requested information so we can assist you as soon as possible.

Rated 1 out of 5 stars

Not customer driven.

The subscription on my account has been updating for over a week now. I tried to change the date, then it cancelled? So, I tried to order my medication as a one-off, but I couldn`t because I have an outstanding subscription for it!!!!
I couldn`t find an email address, or telephone number to contact them; just an online chat, which requires an order number to move forward, then it says, `will reply within 48 hours`
Not very customer driven. Please improve.

1 April 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Vic,

I’m sorry to hear about this.

Our contact details are available on our website, apologies if this was missed.We confirmed online our customer service team was unavailable from Friday 3rd and returned today, Tuesday 7th.

Based on the details provided, I’m unable to locate your account. To help us assist you more quickly, please provide a previous order number so we can find your account and support you with your query.

Now that our team is back, please feel free to contact us again, or reply here with your order number and we’ll be happy to help.

Rated 1 out of 5 stars

UK Meds promise "next day delivery"

UK Meds promise "next day delivery", and charges close to £10.00 for the privilege.

I decided to pay for it, as I am suffering from an infection and needed the medication delivered as quickly as possible.

Unfortunately, despite the highest price I've paid for a DPD delivery to date, at 4 pm today, DPD hasn't even received the package, and will now deliver it only tomorrow.

Thanks, UK Meds for ensuring I will suffer for an additional 24 hours, and for letting my infection grow stronger.

I expect a full refund, including the medication, after this debacle.

30 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tiago,

I’m very sorry to hear about the overall delays.

From checking your account details, your order was reviewed after the collection time on the 30th and was marked as dispatched yesterday. DPD will keep you updated regarding your delivery time slot shortly.

As advised on our website, the review process can take between 24–72 hours, and our service is not guaranteed within a specific timeframe.

Please check your emails, our customer service team has contacted you.

I’m very sorry for any inconvenience caused.

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