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UK Meds Reviews 

15,565
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,565)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Never received my order

Never received my order, virtually impossible to connect their courier.

23 April 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Elliot,

I’m very sorry to hear about this.

Please check your emails, as our customer service team has contacted you and will look into this matter further.

Our records show that your order was placed on 22nd April and delivered the following day. If you have not received the goods, we will investigate this further.

Rated 1 out of 5 stars

Shocking service and treatment

I've previously had blood pressure medication from UK Meds so thought I'd make life easier (and cheaper) by joining subscribe and save. This was 6 months ago. On 14 April my 2 x medications were confirmed by email. Great. On 15 April I got an email that my order had shipped. Great. However I only received one of the medications in this shipment. I left it a number of days and heard nothing - apart from a request to review the service I'd had!! By 20 April I'd still heard nothing so I emailed customer support. Nothing. On 21 April I contacted the live chat and was told that my outstanding medication would be chased and I would be updated. Nothing. 24 hours further (now 22 April) I chased again using the live chat. This time I was told that the 'pharmacy team has advised that the stock was due in today' and that I would be updated further. This was great news because I had 2 tablets left - something I made UK Meds aware of when I first contacted them (be assured that these are not tablets you can 'pause' taking). Horrifically a few hours later I was emailed telling me that my 'order was cancelled and refunded due to stock issues.' What on Earth?? Basically I took out a subscription to make life easier and instead UK Meds have made life extra hard and I've had to source an emergency supply of tablets at the last minute. I will be asking for my subscribe and save to be cancelled and will source meds from other suppliers going forward. If you need regular meds in a timely manner, good communications and honesty then go elsewhere. For reference order number is #002551483.

22 April 2026
Unprompted review
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Reply from UK Meds

Hello Anna,

I’m very sorry for the overall delays and the experience you’ve had.

From checking your account, I can see that two orders were placed, and one of these was delayed due to a supplier issue. We contacted multiple pharmacies to try and fulfil the order, as we always aim to avoid letting our patients down.

Unfortunately, due to the supplier issue, we were unable to process the outstanding item. I understand how frustrating this must have been, especially given the importance of your medication and the short notice.

Our customer service team did provide updates via email, and the order was cancelled and refunded once it was confirmed that stock could not be secured. This situation was outside of our control, and we sincerely apologise.

Please also check your emails, as our team has processed your recent request.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had a repeat prescription come out that I no longer needed and the team worked quickly to cancel the order so I could get a refund. Money is tight so I am extremely grateful. Special thanks to Ashley for sorting it out.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I needed to order slightly earlier than…

I needed to order slightly earlier than normal and was in contact with customer service, Ashley. Everything was sorted out and I got my item in time for my flight. Brilliant service from ordering to delivery.

17 April 2026
Unprompted review
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Reply from UK Meds

Hello Nicola,

Thank you for your feedback, we appreciate this.

Thank you,
UK Meds team

Rated 4 out of 5 stars

UPDATED 28/04/2026!! Usually a great service, not this time though!

I have dealt with the customer services team & resolved the problem. They apologised & will be fixing the problem for me.

I have used UK Meds for years & have never had a problem, until now.
My 6 months supply of medication arrived on 19.03.2026. I have just opened my order as I now need to start using the medication. All 6 boxes of the medication expire in August 2026. Even if I had opened the package immediately one of the boxes would still expire before I would've had time to use them.
I was going to complain to UK Meds but their website says to post a letter of complaint to their address. As I live 1/2 the year abroad I am unable to do this as I probably would not receive the reply until I am back in the UK.

19 March 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Scott,

I’m very sorry to hear about this, and I understand your concern regarding the expiry dates.

Please could you confirm your order number so I can locate your account? I will then contact the pharmacy team and investigate this matter further for you.

At the moment, I’m unable to locate your account based on your name alone, but I’m more than happy to assist once I have the correct details. Alternatively, you can also email our team at help@ukmeds.co.uk

Rated 1 out of 5 stars

Still waiting on my package Yodel left…

Still waiting on my package Yodel left my package on a Radom door and not placing my packing in my letter box.
No telephone number to speak to anyone about this poor service .

11 April 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I’m sorry to hear about this.

Please feel free to email our customer service team or confirm your order number, as I am unable to locate your account based on your name alone.

Our phone lines are currently unavailable, and we kindly ask all customers to contact us via live chat or email. However, once your details have been confirmed, you may request a call if needed.

My name is Ashley, and I will be happy to assist you further.

Rated 5 out of 5 stars

Excellent company!


I highly recommend UK Meds their website is easy to navigate and the delivery is always quick!. Prices are fair and they regularly offer discounts, what is there not to like! Thank you UKMeds! 😊

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Got exactly what I needed

Got exactly what I needed, easy to navigate around the site.
Arrived swiftly,
A lot easier and at least 50% cheaper in my case than the doctor,prescription, pharmacy route , save time hassle and money. 5 stars

9 April 2026
Unprompted review

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