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UK Meds Reviews 

15,565
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,565)

606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Item not delivered

Item not delivered. Yodel said it was and ducked the matter and referred me to inspace who referred me to the delivery group. Down a rabbit hole... not UK Meds direct fault but their choice of couriers is poor.

17 June 2026
Unprompted review
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Reply from UK Meds

Hello Miles,

Im sorry to hear about this, from checking our records I cannot find your account details based off your name or reference number Please email our team- help@ukmeds.co.uk

Rated 1 out of 5 stars

Peciously prescribed a medication now denied

Preciously prescribed a medication no problem. Tried to order same medication and had it denied as need a kidney function test apparently, issue is i can't get an appointment for one for weeks. Unable to discuss the situation with them. Tried to reorder to explain in the additional information, filled in all the info only to the get to checkout and it says I have to wait 48 days to reorder... so even if I got the kidney test I wouldn't be able to order and I'd have to stop the treatment that they originally prescribed?? How on earth does that make any sense!

Edited: Update on 29/06
Still no response from customer service via the "live chat" function- news flash it's not a live chat if nearly a week later there's no response. Yet they replied to this review within a day to say they can't find my details...these lot can't even put 2 and 2 together to find an email not sure they should be prescribing meds to anyone.

23 June 2026
Unprompted review
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Reply from UK Meds

Hello,

Im sorry to hear about this, from checking our records I cannot find your account details based off your name or reference number.

Please email our team- help@ukmeds.co.uk

Rated 5 out of 5 stars

Thank you !

Thank you so much for sorting the delivery out for me when DPD messed up. Your service is prompt , no hassle and you've clearly got the extra mile so thanks, much appreciated.

23 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Amanda,

I’m very sorry to hear about this.

I have checked our email system and cannot see any previous communication from you regarding this issue. Please ensure you contact our Customer Service Team directly if you experience any problems, as we are always happy to help.

I can see that the parcel was delayed. However, our team was able to recall the original parcel and arrange a resend to the same address. The shipping fees have been added as credit.

Please keep an eye on your tracking details and your account for further updates regarding the replacement order.

I’m sorry again for the inconvenience caused.

Rated 1 out of 5 stars

UK Meds has really gone down hill

UK Meds has really gone down hill, sending items out without signatures. cannot contact anyone when things go wrong. Much better companies out there, don't waste your time with this one.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Meds not received

Meds not received. Notification from Yodel shows a photo at another residence which is not mine

12 June 2026
Unprompted review
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Reply from UK Meds

Hello Andrew,

I’m sorry to hear about this.

From checking your account, I can see that your parcel was processed on 10 June and delivered on 12 June. We are unable to locate any emails sent to our Customer Service Team regarding this issue.

Please check your emails and reply to our team so that we can investigate this matter further for you.

If you experience any issues with your order in the future, please ensure you contact our team as soon as possible so that we can make the appropriate enquiries and assist you promptly.

Rated 1 out of 5 stars

Impossible to get hold of.

I placed an order on May 22nd. No attempt has been made to deliver meds but DPD send email saying they were returning parcel to UK Meds.!!
UK meds is impossible to get hold of. Have sent three emails explaining situation but no response.
Definitely don’t use this company!!
My order no was #002568216 just in case they read this and actually do something about it.

21 May 2026
Unprompted review
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Reply from UK Meds

Hello Anne,

I’m very sorry for the overall delays.

As advised online and via email, your order was processed and dispatched on 25 May. Unfortunately, the delay was caused because DPD did not attempt delivery of the parcel.

Our Customer Service Team investigated the matter and has confirmed that a replacement order will be issued.

Please check your emails for the latest updates from our team.

We also recommend monitoring your tracking information once an order has been dispatched. If there are no tracking updates within 3 working days, please contact our team as soon as possible so that we can investigate and resolve the issue more quickly.

We sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Very poor communication

Very poor communication. You do an online consultancy and pay for meds on 10 June, then get an unlear email on 11 June "Your Subscription has been cancelled" with no explanation at all.

10 June 2026
Unprompted review
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Reply from UK Meds

Hello Peter,

Im very sorry to hear about this. I can see the order could not be processed, as the payment was not completed. I have reported this issue and see if we can look into this further for you.

Rated 3 out of 5 stars

Have ordered from them for a few years…

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing.
Unsure if I will use again
Order number #002573704 if anyone can look into this please

Update order delivered after numerous emails sent.

10 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sean,

I’m very sorry to hear about this.

From checking your account details, I can see that our team has contacted you and has marked your order as urgent with the pharmacy team.

We will do our best to have your order processed and dispatched as soon as possible.

We are currently working as quickly as we can to process all orders and appreciate your patience during this time.

Rated 2 out of 5 stars

Not Impressed

Order sent to address not used for past 4 years. Contacted Customer Services in an attempt to rectify but still waiting a response.
Attached letter to account stating Dr has spoken with me is false as no contact at all.
Do not recommend setting up a subscription.

4 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sue,

I’m sorry to hear about this.

Please check your emails, as our team is currently waiting for you to confirm the correct address.

Once we have received confirmation of the correct address, we will be able to investigate this matter further and assist you accordingly.

I’m very sorry for any inconvenience caused.

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