UK Meds Reviews 

15,565
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 628 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and efficient service, finding the ordering process straightforward and deliveries fast. People often highlight the convenience of the self-assessment process and appreciate getting prescriptions delivered directly, with numerous users having relied on the service for years without encountering problems. Conversely, a small portion of people felt dissatisfied with customer contact, frequently reporting ignored emails and non-functional contact forms. Reviewers also noted various issues with delivery, such as significant delays, missing items, or receiving incorrect orders. Additionally, some customers experienced problems with delivery partners, leading to further complications.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising quick and reliable deliveries,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as cancelled... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the professional,... See more

Product

People report ambiguous experiences with product, with some customers praising the quick delivery of exactly... See more

Customer communications

Clients share negative opinions on contact, with many reporting significant difficulties reaching the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!


Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,565)

608 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great pharmacy

Have been using UKMeds for some time now, they always deliver a great service, fast delivery, etc. Only improvement would be for them to allow subscriptions to save going through the same Q's each time.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Extremely slow shipping

Ordered an urgent prescription on Tuesday, selected the premium shipping service which they claimed to deliver by the next day. Now it’s Saturday and the parcel is still in transit by Yodel via the Post. Such a bad service. Even royal mail 2nd mail is faster. Will never use this website again.

6 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Marc,

Im very sorry to hear about the delays.

Please confirm your full name or order number. Im more than happy to look into this matter further for you.

Rated 1 out of 5 stars

The item was not delivered although…

The item was not delivered although carrier made out it had .
With 3 cameras clearly no chance of deception!
Awaiting resolution ?

30 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Antony,

Thnak you for contacting our team.

Im very sorry to advise, your account details cannot be fond.

Please contact our help line ( help@ukmeds.co.uk) , or confirm your order number ?

Rated 2 out of 5 stars

I have asked for 10 Miligram Ramipril…

I have asked for 10 Miligram Ramipril numerous times and they keep saying "out of stock and keep sending me 1.25mg only ! Surely by now after nearly two months they should have 10 Miligram back in stock !

3 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Kev,

Im sorry to hear about this. Last week the suppliers advised they can now send over the strength you require, and the website has been updated.

Regarding you comment " keep sending me 1.25mg only " Please confirm your last order number, and we can contact you, as we cannot locate your account based off your name, sorry.

Rated 2 out of 5 stars

do not rely on UK Meds delivery times.

I placed the order on Wednesday 27th May after 2pm, I paid for the next day delivery, I did not expect the delivery till Friday due to ordering time on Wednesday, but delivery delivery didn't arrive till Saturday, just mentioning this because if like me & going away for the weekend on Friday night, please don't rely on their next day delivery, you may end up going with out your prescription until you return.

30 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Richard,

Thank you for contacting or team. Im very sorry about the overall delays.

I can see the order was not reviewed the same day, as we advise the review process can take up to 24-72 hours.

Please check your emails our customer service team has contacted you.

Rated 1 out of 5 stars

Sending an inhaler I didn’t order

Sending an inhaler I didn’t order, I like to order when needed.

29 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Julie,

I’m very sorry to hear about this.

Our system would not send medication unless an order has been placed by the customer, either as a one-time purchase or through a subscription service.

Please confirm your full name or order number, and I will be happy to look into this further for you.

Rated 1 out of 5 stars

I'm a little disappointed in UK meds

I'm a little disappointed in UK meds. I was quite excited and happy that there was a straightforward and easy way to order my medication. I ordered two weeks ago and it still hasn't been dispensed. I even paid for 48 hour postage in the hope that it would arrive in the upcoming days. It hasn't even been handed over to the delivery company yet. I understand that there can be a lot of orders and delays to these things. But I emailed a while ago asking if they could give me an expected delivery time and how long delivery might take in the future. No one replied. So I emailed again yesterday explaining I'm getting quite concerned, especially as this was my first time using this website. And still no one has said anything. I feel very left in the dark and I'm beginning to feel rather impatient. At this rate if they do eventually send the medication, I'll have to order now for when the lot of medication that hasn't even arrived, finishes. If someone had at least replied to me with an answer, I would've felt a lot happier and at ease. Obviously recieving the medication would be best but just knowing would be enough. I am sad to say that I am very much not pleased because I was so hopeful. I wish someone would tell me something.

28 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Leyla,

We are very sorry for the delays and for the frustration and concern this situation has caused.

The processing delay with your order was due to the recent bank holidays, along with an issue identified with your billing and shipping address. This has now been corrected, and your order is due to be processed and issued shortly.

We completely understand your concerns regarding the lack of updates. Our customer service team is currently working through a very high volume of emails following two bank holidays occurring within a short period of time. We are a small team, but we are doing our very best to respond to all customers as quickly as possible.

Please check your emails, as our team has contacted you with updates. We have also contacted the pharmacy team directly regarding your order and requested that they do their best to prioritise and process it as soon as possible.

Once your order has been dispatched, you will receive your new tracking details by email. I will continue to keep an eye on this for you and push for further updates where possible

Rated 1 out of 5 stars

Been ordering from here for a few years…

Edit: is now the 1st of June and still nothing. Order dispensing, no replies to my emails. Don’t even trust their customer support to cancel the order so will need to get the bank to do a chargeback.

Been ordering from here for a few years and have had nothing but good experiences, which is why they’re getting 3 stars instead of 1.

Ordered on the 17th, paid for next day delivery. Order approved that day. Now it’s been stuck on dispensing for over a week. Emailed yesterday, Wednesday the 27th of May, and I got an email back saying they’re shut for the bank holiday and will be back on Tuesday the 26th. Ok? So you should be well back in office now? It’s now two days after they’re supposed to be back and I’ve still not had a reply and the order is still at dispensing.

UKmeds are usually so good but the delay and complete lack of communication is frustrating

28 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tom,

I’m very sorry about the overall delays.

I can see that our team has been in contact with you and has contacted the pharmacy team to request an urgent update regarding your order.

To help minimise any further delays, the delivery method has been upgraded to a DPD Pre-12pm service, and we will do everything we can to ensure your order is processed and dispatched as quickly as possible.

I can also confirm that our automated message was not updated on 26th May, and I sincerely apologise for any confusion this may have caused.

Please keep an eye on your emails. Once your order has been processed, you will receive further updates and tracking information.

Rated 1 out of 5 stars

Delivery.

Delivery.
I paid Thursday 21st ...it is now Tuesday 26th and yes it’s been a bank holiday weekend but that is your concern. I'm not happy and have had no response from UK Meds...other than it’s dispatched. Not good enough. Assuming it arrives tomorrow?? it will have been almost a week for a over £150.
I expect a response customer service here is not good enough.

21 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Catharine,

I’m sorry about the overall delays.

From checking your account, I can see that our customer service team has already contacted you and explained why your order was dispatched on 26th May.

As advised online, all orders placed after 2:30pm on 20th May would be processed after the bank holiday Monday. Both our customer service team and pharmacy team were closed on Monday 25th May. Your order was therefore processed on 26th May and is now out for delivery today, as previously confirmed online.

Please check your emails for any further updates regarding your order.

Rated 3 out of 5 stars

Missing inhalers

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received only 1.......i contacted them straight away and sent the requested information, including a picture of the inhaler packaging with the dispenser's initials who in retrospect needs to be more careful when dispensing medication .. I have emailed them around 6 times.... . Still, no response or resolution for the 2 missing inhalers.they are just ignoring me .. please be careful if ordering from them... Uk. Meds please why can't you Just send a quick response to me offering a refund or delivery of the 2 missing inhalers how hard is it????? (Update) I eventually had the 2 missing inhalers posted out to me... I suggest keep complaining untill the issue is sorted... The reply below is the one i should of received in the first place it explains everything thankyou

21 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Janet,

We are very sorry to hear about this and for the frustration caused.

As part of our set procedures for missing items or dispensing errors, we do request images of the medication and packaging so the pharmacy team can investigate the matter fully.

I can see that the customer service team has responded to your emails, and the pharmacy team is currently looking into this further. They are reviewing the camera records and stock levels as part of the investigation process.

We do have procedures that must be followed when medication is reported as missing, and we will continue to keep you updated once the checks have been completed.

We sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Appalling service - SCAM!!!

I ordered three items and paid for the fast delivery (next day). It took a week to be dispatched and they only sent one of the 3. Now they are ignoring my emails as I try to chase for resolution. Radio silence! I will continue to fight to get my money back - AVOID THIS COMPANY

22 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Jeni,

Im sorry to hear about this.

Please confirm your order number, and we can look into this matter further?

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