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RS UK & Ireland  Reviews 3,232

•
TrustScore 4 out of 5

3.8

Electronic Spare Parts and Components Store
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Review summary

Created with AI, based on recent reviews

Considering 726 reviews, reviewers had a great experience with this company. Customers often find a wide selection of products, including hard-to-find items, at competitive prices, and appreciate the detailed information and datasheets provided. Many people highlight the ease of ordering online and the helpfulness of staff, with prompt delivery being a frequent positive point. However, some customers have experienced issues with delivery times, noting that next-day delivery is not always consistent and can sometimes be slow. There have also been occasional concerns regarding inadequate packaging leading to damaged items, and some reviewers mentioned difficulties with order tracking and product descriptions lacking detail or accessory links.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising quick, next-day deliveries and prompt... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the wide range of products, good... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the ease of ordering online and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast and... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers find prices competitive and reasonable, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered some face masks on-line that were like a last chance purchase but the order confirmation came through saying it couldn't be supplied. When I phoned through the product was actually still a... See more

Rated 4 out of 5 stars

RS have a wide selection of electronic components at competitive prices. I recently found an electrical connector that was an ideal fit for an electronic project I was working on. I could not find a s... See more

Rated 4 out of 5 stars

RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy. I've dropped a star as the stock levels and lead... See more

Rated 4 out of 5 stars

I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was... See more

Company replied

Company details

  1. Electronic Spare Parts and Components Store

Written by the company

RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
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How this company uses Trustpilot

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Rated 1 out of 5 stars

Parcel never arrived

10 February 2026
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon,

Thank you for leaving your review.

I am sorry to hear that you never received you parcel, can you please email cstrustpilot@rs.rsgroup.com with your order details and we will investigate this for you.

Kind regards,
Lewis

Rated 3 out of 5 stars

Good range, poor delivery.

Very good range of items with good availability and decent prices. Unfortunately, the delivery aspect is the biggest let down, with many very poor experiences lately. The customer service isn't great, whilst the responses are often very quick, they do not actually answer the query or help.

12 February 2026
Rated 5 out of 5 stars

Superb customers service

Superb customers service, ordering and delivery, thabk you RS

29 January 2026
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon Richard,

Thank you for leaving this review, it is great to hear that our customer service teams have left a lasting impression.

We appreciate your feedback!

Thanks,
Lewis

Rated 5 out of 5 stars

Helpful service

Helpful service, quick response, order ready for collection when they said it would be.

9 February 2026
Rated 1 out of 5 stars

Ordered a plastic pipe connector

Ordered a plastic pipe connector and discovered it was wrong, telephoned Customer Services 45min. later to cancel order,was told he would contact warehouse to stop.Got the part next day!Very quick despatch and delivery but carriage was tooo much £8.34 for a 32grm packet.Won't be using RS AGAIN!!

27 January 2026
Unprompted review
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon,

Thank you for taking the time to leave this review.

I am sorry to hear about the experience you have had with this order. I would be interested in investigating this further.
Please can you email CSTrustpilot@rs.rsgroup.com and we will follow up on this.

Kind Regards,
Lewis
RS UK & Ireland

Rated 2 out of 5 stars

Constantly told me that estimated…

Constantly told me that estimated dispatch date was 02/02/2026, in fact it still says this, but still not received the goods

2 February 2026
RS UK & Ireland logo

Reply from RS UK & Ireland

Good afternoon Paul,

Thank you for leaving this review and the feedback.

I am sorry to hear that you have still not received your good, can you please email cstrustpilot@rs.rsgroup.com and we will look into this for you.

Many thanks,
Lewis

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