Experienced many scammers and charlatans. MER is one of top 3 . 5 pre Autrz from 2 different bank accounts for 225£ while I was traveling. Today is day 7 and tomorrow is bank holiday. Imagine if... See more
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Useless network. 7th April at bank of three Mer chargers. One blocked by overstayer (not Mer fault) one not working. Untethered only worked with operator assistance. 11th April - bank of four charger... See more
Company replied
No warning in the app about the preauth amount being £45 (per session), and you have to DIG through the FAQ pages to find out how long it takes to release (3-5 days, sometimes longer). So now out of p... See more
Company replied
I visited the Mer charging station at the Gateway Cafe, Cotswold Water Park. I had a little bit of trouble because the post I tried first wouldn’t read my Octopus Electroverse card, but I moved to ano... See more
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Company details
About Mer UK
Written by the company
Mer is a European EV charging company owned by Statkraft, Europe’s largest renewable energy generator. Through our extensive experience within renewable energy and electric mobility, we are combining both to power the shift towards a purer way of transportation. In the UK we specialise in trusted charging solutions for EVs that keep businesses, local authorities, and drivers moving faster, cleaner, and better. From depot charging for large commercial fleets to public sector organisations with a portfolio of sites we provide end-to-end, bespoke EV charging solutions.
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Contact info
Unit 54, Consett Business Park, DH8 6BN, Consett , United Kingdom
- 03300562562
- info.uk@mer.eco
- uk.mer.eco
1.8
Poor
85 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Great service from Elmtronics
It was my first electric car so I had tons of questions about the home charger and the team could not have been more helpful talking me through the process and helping me to understand the product. I tried a few companies but the customer service here was definitely the best. The electrician arrived dead on time to install and was done in less than two hours with no mess or fuss.
25 November 2021
Unprompted review
Reply from Mer UK
We're so happy that we could support you on your EV journey. We understand that our customers have lots of questions about home charging and are always here to help. We're also pleased that your install was smooth and hassle free.
Thank you for taking the time to leave us this review. Your custom is much appreciated.
Katie :)
Great company and made everything super…
Great company and made everything super simple from start to finish. Very happy with our charger.
23 November 2021
Unprompted review
Reply from Mer UK
Thank you for taking the time to leave us this review James. Really pleased to hear that you are happy with your charger and that your experience was a great one.
You know where we are if you need anything else.
Thanks again
Katie :)
Very happy
Very happy
Good customer service from start to finish and the product is excellent.
really pleased thank you
17 November 2021
Unprompted review
Reply from Mer UK
Hi Sean, thank you so much for taking the time to leave us this five star review.
We're really happy to hear that you experienced a high level of customer care and that your Easee home charger is meeting your expectations.
Thanks again
Katie :)
Best company I have ever dealt with.
Best company I have ever dealt with.. very good customer service.. staff with good product knowledge and problem solving skills excellent.. engineer/electrician who installed the point was really good and I would definitely recommend electronics for home charging solutions
11 November 2021
Unprompted review
Reply from Mer UK
Thank you for taking the time to leave us a Trustpilot review Sathish. We strive for excellence in everything we do, so we're delighted to hear that you received a high level of customer service.
Thanks again for your valued custom.
Katie :)
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