Mer UK Reviews 85

Warning!!

Asking Google to 'navigate me to the nearest charging point' took me to the MER site at Winnall recently.

I have today received a £100 parking fine incurred while charging at this point, as unbeknownst to me, while I was charging, and not parking,you are required to pay for parking on top of the charge fee.

Charging was fine, while not particularly fast once you jump through the download app / create account process hoops

Do not even travel to these chargers, you have to download an app that doesn't work, you can't pay with a credut/debit card, the customer service is horrific, stick to the big boy chargers. This company and it's chargers are useless.

I want to charge my hybrid at Jones Lane Car Park at Hythe Marina SO45 6AR. Not having used a Met charger before I elected to pay by contactless card and swiped it to undo the plug and cable. Unfortunately the plug and socket didn’t match so no charging took place. Following the instructions on the machine I swiped my card to end the event which the machine recorded. I then get home to find that I’ve been charged £20 for no charge! There was no indication of this on the machine and no receipt. This is an unacceptable rip off and I shall be pursuing Met for a refund and apology!

MER dashboard is user-friendly.

Whenever we faced any technical issues, MER was very prompt in resolving them.

We have been using MER for around 1.5 years now and enjoy its services.

Have a Mer charging station local to my house. First use mega difficult as internet connection appeared poor. Went home and logged in on line and managed to arrange to charge. Plugged in etc and charged without issue. 0.30p /unit no problem. Purchased a Mer card at £10 to make life easier.Tried today but Mer card doesn’t work. Charged with a Electrovers card which worked . However cost has risen from 0.30 to 0.55/kw. What rip off is this?

I visited the Mer charging station at the Gateway Cafe, Cotswold Water Park. I had a little bit of trouble because the post I tried first wouldn’t read my Octopus Electroverse card, but I moved to another bay and was plugged in and charging within 30 seconds. Unlike most rapid charging stations (which are usually at a soulless motorway service station or maybe McDonald’s) this one is at a rather lovely cafe where we could enjoy our lunch by the lake. We need more rapid chargers in nice locations!

The company overcharged customer from your bank account Don’t trust us this company don’t use it

We attempted to use MER charging units based at the Eden Project in Cornwall. Not having been a customer previously, we had to download the MER app to charge. We did this, added a debit card, but no matter how we tried to get the charger to accept our charge it wasn't having any of it, useless chargers, useless system, in 2024 why not have the option to just tap a credit or debit card with out the need to download as app? even having downloaded the app we still could not get to use it so pointless and useless will not bother trying mer again and have now deleted the app

AVOID - Used a DC CHADEMO 50KW rapid charger - initally all good - charge delivered at rate of 40+ KW. On returning 50mins later I found I was receiveing charge at a rate of only 8KW and a car on the same unit (arrived after I left) was receiving a charge rate of 42KW. I got only 11 KWh in 50 mins. Charged my car elsehwere about 40 mins later and it took charge at a rate of 30+ KW.

I complained to MER that the unit was not splitting the charge evenly & that 8KW rate is not a rapid charge and requested a refund. They refused to acknowledge that anyting is wrong with their units & refused a refund.

Tried to use a public 7kw charger. I couldn’t get internet to use the app but the charging unit said I could use a “charge card”, which I did. Got a green “tick” on the unit and my car recognised charging was starting so I left the unit. Returned after 1 1/2 hours to find no charge delivered.
Subsequently I found out the unit doesn’t accept contactless bank cards only MER RFID. Graphics on the unit are totally misleading in this respect.

Worse still the unit wouldn’t release my cable. Then it took 3 HOURS, mostly on the phone to customer support and the technical team before they were able to get the machine online, reset the machine and release my cable. Total comedy of errors as I had to stand by the machine repeatedly trying to pull out the cable and report back on the lights showing. Eventually had to abandon my cable at the machine, returning an hour later to collect it.
Summary: instructions on the machine are inadequate. Support staff have very little ability to do anything technical and took ages leaving me on hold while they worked it out. Engineer working remotely leaving me as technical support on site. Software is clearly inadequate. I’ve tried MER twice now and never successfully had any charge. AVOID at all costs.

The team at Mer have been excellent. Tommy advised of the best options for me with regards to home EV charging. He walked me through all aspects of the project and stayed in touch all the way through. After completing a initial survey, Tommy arranged for their installer to visit. Dan, and his team, did a great job explaining everything to me - even allowing me to change the lay-out on the installation day. Dan completed the work and left my property very tidy,

Thanks to all the team at Mer!

i have been using mer for six months never a problem until two days ago usually costs me £10 as i only have a 50kw e208 however cost me £26 two days ago for same charge same car park rand them and got told yep thats right do not use them until they stop ripping people off like this

Tommy High has been absolutely brilliant from start to finish. After having some challenges with the Zaptec App, Tommy spent hours helping me and went above and beyond working outside of normal hours to make sure I could get the charger working.
First class service- thank you!

Consett Mer team-My advice is to avoid the company at all costs. Like a recent reviewer our charger does not work on our car, although other charging points work. The after service is appalling, the company is very good at apologising but action is another matter! We asked the company to remove the charger and refund our money, that was a week ago, we are still waiting for a refund. We have had to book in another firm.

Defective expensive charging points. New charging system is a joke and customer service is pointless. I take the time to call them and they keep closing my ticket with no resolution. They even have the audacity to say it’s my car . It seems to be charging fine on other chargers.

Same experience as many with Mer public chargers. Their manual card payment (ie non-contacless) public chargers are impossibly frustrating to use, with especial difficulties over entry and acceptance of card details. A conspiracist might wonder about a company taking over so many locations and then putting actual and potential EV drivers off : \

Tried to use the chargers at the Eden project. After downloading the ap and putting in all my details, the only payment option was to enter credit card details manually rather than those stored on the phone. I called home to get them, entered those, received the email to activate account, but when I went to charge it asked for all the same details again. I lost the will to live by this point 🤪. Charged at Tesco on the way home which took literally 5 mins to download the ap and get charging.

The new billing system is INSANE. I drive a hybrid as a company car and I charge almost every night and rather than have one invoice for the month I now have to go onto the bloody app and download an separate invoice for every charging session. That means I could have as many as 31 invoices for a month. Whoever dreamt this up is a complete and utter dimwit.

Great service from end to end, Tommy was always available and walked me through what to expect and when, all clear and delivered to expectation.
Lee and the team came to install and were quick and tidy. No issues and highly recommended.