CRAFTD London Reviews 

First order arrived very quick and the product is of a premium quality. Have subsequently ordered another item which is on the way. Very happy with this company and I’ll definitely be ordering more items soon.

The speed of the item getting to me was unreal, but the quality is nothing special and they send two discount emails per day, the products are always discounted anyway, they are never full price.

I really wanted some more items but I can't deal with the constant inbox spam so unsubscribed. It's just viral social influencer marketing and nothing that special.

I don't know why people say they reply to all reviews, you can't reply back, so who cares, it's all auto replies and generic content, it's pretty rubbish - just like trust pilot in fact.

I couldn’t be more happy with my order! it arrived next day and everything is perfect, the order process was so simple and easy to navigate, i will definitely be ordering again, it can be pricy however the quality of the jewellery was incredible that i can’t complain, will definitely order again!

The quality and design of the product were excellent, and I was genuinely impressed with it. Unfortunately, the fit wasn’t quite right for me as it sat a little too high on my neck, so I decided to return it.

My issue has been with the customer service throughout the returns process. The returned item was delivered back to the company five days ago, yet I have received no confirmation that it has been received or that my refund is being processed.

In addition, I was unable to use the company’s returns portal and therefore had to pay for the return postage myself. I have sent five emails requesting that this cost be reimbursed, as I would have used their portal had it sent me my returns QR code, but every email has been ignored.

I run an e-commerce business myself, so I understand that issues can arise from time to time. What matters is how those issues are handled. Being a first time customer and receiving no response whatsoever is extremely disappointing.

The product itself was very good, but based on my experience with the customer service and returns process, I will not be purchasing from this company again.

My order #UK934004 arrived faulty and despite legal right for a full refund i was only offered the option for store credit or replacement (consumer rights act 2015). I responded saying i would like a refund and have now been ignored. Furthermore, quality is rubbish for the price you pay.

I ordered (Order UK931975) from CRAFTD London and received defective items. The quality control is non-existent: the gold plating on two out of 3 items is completely flawed, leaving visible unplated raw spots right where the connecting rings are located. They basically delivered partially gold-plated items that look cheap and unfinished.
When I first contacted them, they tried to brush me off by saying I had to pay for my own return. After I sent clear photographic evidence of the manufacturing defects, an agent named David acknowledged the issue and asked for my details to get it sorted. I replied immediately, citing my consumer rights for a full refund.
Since then, total radio silence. Nobody is replying to my emails anymore, and they are completely ignoring my requests. Extremely unprofessional customer service and substandard quality.
If this is not resolved immediately, I will be escalating this matter directly to Citizens Advice and Trading Standards and taking all necessary formal steps to recover my money. I strongly advise against buying from them if you expect decent products or functional support.

Craftd has been such a great company to order from and deal with. My husband loves their jewellery, orders arrive quickly even with standard shipping, and customer service has been top notch (shout out to Josh for helping with a query I had!). I will continue to buy gifts for the men in my life from here in the future.

Terrible customer service. Ordered a ring for my son, was too big so asked to exchange it. Straight away I was told that it was outside their 14 day return window (be warned you only have 14 days which isn’t made clear. This is not enough time if buying a present for someone). Was told I could send it back for store credit. This seemed fine as I just wanted the same item in a smaller size. They wouldn’t do this in one transaction though and wouldn’t give details of how to use the ‘credit’. Got an email almost a month ago to say they’d received the item for processing, no info on what to do next. Contacted them again a couple of days ago to ask how to use the credit. They obviously didn’t even bother to read my email, just sent one back saying it wasn’t received in the 14 day window so I could only have credit. Every message I’ve sent I’ve said I want to get the same item in a smaller size, I have not asked for a refund, every email back tells me I can’t have a refund only credit but refuses to say how to use that credit. Feels like they just want to keep your money.
I’m sure they are fine when there are no issues but it’s like pulling teeth when there is an issue - very poor communication and a sense of once they have your money they don’t care less. Almost 2 months since I placed the order and they have both my money and the product.

Amazing customer service, very efficient and reliable!!!

The product itself was okay, but wow the customer service is possibly the worst I’ve ever dealt with. Frustratingly, I’d read reviews reflecting the poor customer service but looked past them.

25/03 - placed my order (£33.69)
28/03 - delivered
30/03 - returned (didn’t fit)
09/04 - £31.16 gift card received
09/04 - new order placed
10/04 - delivered
13/04 - returned (just didn’t like the style)
20/04 - chased refund (no notifications)
23/04 - told it takes 14 working days
06/05 - emailed to confirm I’d receive £19.99 back to my credit card
15/05 - told my refund was on its way and would be issued as a gift card
15/05 - received a gift card for £31.16
18/05 - advised I want the cash as I don’t like the products. Told this was fine and I would receive £19.99 in 1-3 working days
22/05 - told it’s still being processed
26/05 - told I would be getting a gift card
27/05 - I rejected this and they told me again I’d get a refund of £19.99 in 1-3 working days
01/06 - £17.21 refund received

So it took 7 weeks to get a refund, almost half of the money I spent back, and if I hadn’t chased and chased I probably wouldn’t have received it at all.

Excellent service, fast support, and a very professional approach. The team is always helpful, responsive, and willing to go the extra mile to assist. I have purchased from them many times over the years and have always been extremely satisfied with both the products and the customer service. Highly recommended.

Best regards,
Shawn

The customer service team were incredible and very efficient in solving problems quickly. I loved their chains as they were very durable for daily wear, sweat resistant for when I’m in the gym, and finally to be able to wear them in the ocean on vacation without having to worry about taking them off! Overall I would have to give them at least 6/5 even though I can’t!Thanks guys!

I bought a bracelet from this company and it kept falling off. Complained, sent pictures. They said they will send a replacement. Sent original order number yet nothing. Take ages to reply only one agent available

I have a Cuban chain, the clasp has broken on it twice now and Craftd have replaced it twice. It breaks while I'm sleeping and the weight of my neck pressing against the clasp damages it somehow. I'll go to a nearby jewellers to replace the clasp with something durable because the one by Craftd isn't.

The silver chain I got for my son's 21st birthday is stunning. Unfortunately, the clasp broke and I was offered a replacement or a credit note. I opted for the credit note as the chain was out of stock. The issue was sorted out very quickly. Thank you.

Don’t buy anything from CRAFTD. Horrible quality and a rip off, feels like plastic. And when you return it, they say they never received it! Just lost about $100 for no reason …

I order two pieces of jewellery a Cuban chain and bracelet. Quick delivery, great quality; with the right measurements the jewellery sit well and u get the value for what you pay for, if not more and very good quality service and a great team. will order more soon.

FALSE ADVERTISING!!!! Their Life Time Warranty is a scam and they do NOT honor it. Bought my son a cross necklace and the ring that held the cross opened and lost the cross. They insisted on sending a picture.. How are you supposed to send a picture of something that was lost due to cheap and poor craftsmanship.. This company does NOT honor Life time warranty!!!!!!!!!! SCAMMERS!

I got a gold cross necklace and its been outstanding. i wear it 24/7 all the time showers, workouts, every condition you can think of and its been awesome its also a really great price being just under 70 has the quality of 100+ necklace.