CRAFTD London Reviews 

Don't buy from CRAFTD: completely unreliable!

The jewelry was delivered, but as soon as you send something back, you never hear from them again. They don't respond to messages, and you won't get your money back. Don't buy from here!!

My order number is 138308.

I've had this bracelet for over a year now and I always wear it. In the shower and while playing sports. It's a good product but over time the circle thing that connects to the clasp opened up resulting in my bracelet falling off. I don't have tools to tighten it but just be careful if you see the circle thing connected to the clasp have space, it may fall off.
I took a picture but I'm unable to upload one.

I have had to send a bracelet back because the size was tiny wouldn’t even fit my wrist never mind a man’s wrist, I needed it exchanged for a bigger size they have received the bracelet back I’ve emailed multiple times and no1 responds very bad service

Fluid ordering and returns process. Decent quality jewellery and great value for money.
I’ve purchased countless pieces over the last couple of years and loved them all.

I have ordered a chain and necklace they have only given me necklace and bracelet but once I explained my problem they have very kindly and quickly sorted it out for me

Thank you craftd

I had ordered a product from their website and it had unfortunately arrived slightly faulty, however I emailed the customer service and within just a few days they had given me a full store credit refund which I used to simply re order the product and I didn’t have to send the first one back which was good as it eliminated any postage hassle. The customer service was very helpful and understanding of the situation and I’m very pleased.

Didn't deliver my package within the timeline stated on their website, so I didn't have my order for going on holiday, despite paying for next day delivery. When I got back one of the items sent was incorrect too.

Emailing the customer support team has got me nowhere on getting a refund for this

I ordered a chain with express delivery but it never got delivered. They haven’t responded to my emails either.
Don’t recommend them

The worst online retailer experience I've had and I probably do a couple hundred transactions annually with multiple companies. The first necklace I bought took over 3 weeks to receive and it was the wrong one...I then proceeded to return the wrong one and they received my return in days and took over 6 weeks to process a return credit...Then received an email saying it will take additional days b4 I receive the CC credit on my account. I bought almost the same product from another online store and receive the new product in a few days that was perfect. So sad because I wanted things to work out with this online retailer and buy more things but I've gone elsewhere. Even after receiving emails from the founders of the company things kept getting worse...

Ordered 2 bracelets, the clasp would not operate on either so couldn’t even try them on. Returned for a refund which was slow and difficult, Craftd is literally run via “James and James” which is a fulfilment company operating for multiple online sellers. Automated responses from bots on customer service, multiple requests for refund that did eventually happen. Not a good experience.

Craftd London is a great company. I got a pendant with chain in 2020 which is 6 years ago. It had a some damage due to being worn daily for 6 years and they replaced no questions asked. This company backs up what they said about their product! I will definitely buy more. Special thanks to David for your help!

The customer support and ability to sell internationally is honestly ridiculous.
Situation:

I ordered a necklace to Portugal, it came from the Netherlands (distribution point in the EU).
The moment I saw the necklace, I thought it was a bit pricey for the quality, but I would still keep it, since lifetime warranty is something valuable.

The problem came after: it was the wrong size. The usual type of thing that happens with online shopping and IF THEY WANTED TO it would be extremely easy to solve.
I would just send the necklace back to them and ask for an exchange for a similar necklace but in a different size.

Well, there are a few issues with what was supposed to be a simple exchange:

They don’t have any option to make a refund or an exchange in which the client is free from charge. You just have to deal with it, talk to a carrier, ask for a refund and lose the money.
This feels a bit odd and sketchy for someone who rarely bought anything from a brand with similar conditions. But I would happily pay 7 or 8 euros to ship it back and get a refund.

That’s where issue number 2 appears: shipping it to Portugal costs like 7 euros to Craftd, however shipping it back to the netherlands for a refund happens to cost more that 25 to me (this is without tracking). Why? Because they just don’t offer any options to facilitate such solutions, it’s basically “if it doesn’t fit, that’s on you, spend half of it’s value sending it back if you want to, dummy”

That leads me to issue N3 (hell yeah, 3 frking problems with a simple silver necklace, you did well guys):
No customer support reply. I mean zero, for real. It’s the third day without replying to my issue or giving me any solution.
I used the costumer support chat, I used a forms on their website, even an active email they have that you’re not supposed to use, since they have it hidden. All useless, which brought me here.

Right now the options I have are the following:

-asking for a refund all by myself and losing 25+ euros on shipping
-keeping a necklace that I won’t be able to use due to it’s size, in other words, losing all the money spent

All I’m trying to do is to exchange something I bought to a different size without spending dozens with shipping, it’s not even trying to hurt the brand or getting any advantage from it, I would definitely not complain about the price and quality if it wasn’t for this problem.

And I know how easy it is to solve this type of issues, because most frking brands do it smoothly, even with international shipping.

I didn’t want to leave a bad review on this brand, since I’ve been saving to buy a few accessories from them.
But this is ridiculous.

ORDER NO. #1002627

Bracelet broke within the 24hrs I received it. Broke apart the first time with me out, no tension whatsoever, on the bracelet. Continued to break in separate areas. Tried even slow clipping, as well as welding chain back together. Didn’t work, but also shouldn’t have to on jewelry over $100.
Either assembled with no effort or cheap material. Extremely let down

Gold plating was wearing off after two months, they offered me store credit as I was out of the 30 day refund period. I agree to the credit, have not heard anything since, no reply to emails, absolutely nothing.

Client service : INEXISTANT they never answer to ANY mail.
Items : it's written silver but it is not. Objects are damaged and becoming orange with time.
It's litterally a NO-GO slash red flag website.
And I'm aware of the industry, I have an important job in fashion

CraftD gets 5 stars in my book. My shipment from them was lost by the carrier, USPS. After informing CraftD of the situation, they did not delay at all to get this handled for me. Within a few days, I received a replacement and it fits perfectly. Highly recommended business with great product quality.

Keep up the fantastic work, guys!

Great and good

every time a product breaks they are very fast replying to emails and offering replacements or store credit. The products are beautiful and well made and staff are lovely :)

First order arrived very quick and the product is of a premium quality. Have subsequently ordered another item which is on the way. Very happy with this company and I’ll definitely be ordering more items soon.

The speed of the item getting to me was unreal, but the quality is nothing special and they send two discount emails per day, the products are always discounted anyway, they are never full price.

I really wanted some more items but I can't deal with the constant inbox spam so unsubscribed. It's just viral social influencer marketing and nothing that special.

I don't know why people say they reply to all reviews, you can't reply back, so who cares, it's all auto replies and generic content, it's pretty rubbish - just like trust pilot in fact.