UGG Reviews 

First pair of men’s Ugg slippers I have ever had. No other brand will ever compare. I genuinely love them.

I purchased a pair of boots from UGG UK on 4 December 2025. After wearing them approximately ten times, I noticed damage on the edge of the left boot. I contacted UGG UK on 5 January 2026 to report the issue.

UGG took a long time to respond, and eventually rejected my request for a replacement, stating that the damage was accidental. I strongly disagree with this conclusion. This was my first purchase from UGG, and I have taken great care of the boots. I never worn in rain or snow, and were used under normal conditions only.

Considering the price of the product, I find the quality and durability disappointing. The handling of my complaint was also unsatisfactory, as the response was slow and lacked reasonable consideration of the situation.

Based on this experience, I am very disappointed with both the product quality and customer service provided by UGG, and I would not recommend purchasing their products. Never buy UGG again. Their goodwill is bad.

I absolutely love Uggs but am absolutely outraged by their customer service. I unfortunately received the wrong item in October. I returned it immediately and after many many emails back and forth have still not received the refund of £160. They’ve completely stopped responding to my emails. I’m extremely disappointed.

I purchased a pair of UGG footwear from the official UGG UK website. The shoes are defective and unusable. I first contacted UGG on December 30 regarding a warranty claim and followed up several times, including sending photos and detailed information on January 14.

Despite my repeated attempts, I have received no response at all from UGG UK. The lack of communication is unacceptable and shows a serious failure to uphold customer rights under the Consumer Rights Act 2015.

I am now forced to escalate this matter through Citizens Advice and, if necessary, Trading Standards, as I cannot get any resolution directly from the company.

I advise anyone purchasing from UGG UK to be aware that defective products may not be addressed in a timely manner.

Item apparently got delivered to neighbour. Which I didn't have it. Ugg refused to refund or replace.

DPD has “delivered” my parcel on 30th December, I was home all day and received a notification that they have “delivered” only for the picture of the door to be some random property. Never had this issue with DPD ever before. It’s taken 22 days for Uggs to finally get back to me about issuing a refund after using the ai chat and several emails and emailing the director in an effort to get any response.

Do not order uggs on their website, just go to the physical store. The customer service is TERRIBLE, you are forced to talk to an ai bot on the website and then it takes days/weeks for anyone to email you with a basic response. There’s no contact number so trying to ask for help is basically impossible. If you are in this position trying to get a refund, just keep pushing them.

Absolutely appalling customer service and having to take legal advise as they have received my return and failing to refund! I've sent order numbers, tracking receipts/proof of postage and still nothing. Very concerning.

My parcel from UGG UK arrived open and incomplete, with one item missing. UGG claims the full order left their warehouse and refuses any refund or replacement, taking no responsibility for an open delivery.

Order never delivered. DPD sent back to consigner. Impossible to speak to UGG other than by email and it takes a week for every reply. Order refunded minus delivery charge. So I’ve paid for a delivery that never happened. Feel totally powerless as a consumer. Wouldn’t use UGG again.

Would not even bother with a star. Utterly useless customer service. Some bot just repeating the same old crap when you're chasing a £126.00 return. It's arrived back to them, I have proof, I've shown them proof. They say it's escalated, someone will be in touch within 3 days but they don't. They do not deserve custom. Happy to basically steal your money. I have nothing to show for anything, yet they have my £126.00. If they happen to get in touch via this website - please do asap. I'm horrified I have been played like this.

Don’t order online they just send u whatever they have beside them

I have not received my order or a refund they have been sending me emails in regards to my order but have not done anything to resolve the situation, I’am very upset with company as this was suppose to dealt with last year but they have not even bothered to contact me

Shoes dumped by DPD and have gone missing. Have desperately tried to get a replacement or refund but UGG are consistently ignoring my emails and telling me he claims to have handed them over to me (which is a lie and can be proved).

If I don’t receive a response in the next week, I’ll be taking them to small claims court for a replacement or refund, plus expenses for the stress and ignorance on their behalf.

DO NOT USE!!!

Wish I could give a no stars rating. A perfect storm of deliberate incompetence and collusion on the parts of UGG/Decker Euro and DPD to hold on to customers' money for as long as possible. I returned boots to DPD on 29th December. DPD messaged to say they had been delivered to UGG on the 5th January - almost a week later, allowing for the new year bank holiday. Within hours of me complaining to Paypal on 13th January I received a notification from UGG that they’d received my return! Paypal notified me , also on the 13th, that my refund would be in my bank by the 15th and it was. I wonder how long it would have taken if I had not gone to Paypal?

I hate my experience with UGG.very disgusting customer service. I ordered a pair of boots as a Christmas present for my daughter it came and it was half size small for her .I returned it straight away. They emailed me with some blurry pictures attached saying its not in original condition which is unbelievable and asked me to explain the reason of returning, I emailed them back instantly but they returned the item without any explanation or answeing to my email . Very rude type of communication .

Disgraceful service.

NEVER AGAIN

DPD have delivered somewhere but not my house even though address was correct!!!!
Fed up of a bot telling me someone will be in touch in 1-3 days that was 5 days ago ...........
NEVER AGAIN

A pair of slippers from Ugg produced significant electric shocks every time my wife touched a door handle or the fridge.
Ugg refused to re-imburse as they claimed their warranty does not cover this problem.
So, a £115 pair of slippers that can’t be worn. Ugg suggest moistening the soles.
One longstanding customer lost.

DPD claim they returned to sender without even making an attempt to deliver to my chosen DPD drop off point ( local garage) since then ..over a week ago UGGS have completely ignored my emails and no refund received ..terrible Customer Service..my advise ..if you really want UGG’s purchase from a store NOT online ..

Accidentally got the wrong size for my partner, so I began my exchange and printed off a return label which was sent by DPD which was delivered within a day which is brilliant that they went back so quickly however I’m not able to track the status of the exchange the website is useless for means of even finding out if they have received the items and the chat bots takes days to get back to you. They desperately need a phone line so you can check the status. When/if the problem is rectified I will never order anything from their main site again. Completely disappointed with the experience doesn’t come close to summing up the experience

Unfortunately the quality of UGG boots has rapidly declined. Treated myself to a new pair of boots. But in comparison to my 7year old pair. There was no comparison. The inner lining was much thinner.
I returned the boots. However the 'track your return' continously states not working/busy try again in 2hours. So who knows when I will receive my refund. Proceed with caution is my only advice.