Underarmour Reviews 

I brought these under armour slides a few months ago from Gretna outlet village. The strap has come away from the slides after just a handful of uses. This falls far below the standard I’d expect from a brand like UA and I’m very disappointed. I’m a repeat customer and wear a lot of under armour clothing and this experience has made me question buying more of their products.

Bought a pair of their golf shoes (under armour) and stains appeared on the so called leather. Outer material also peeled after not extensive use. Impossible to reach their customer service in the UK after many emails! Not one reply from them to acknowledge my complaint. Worst purchase for me in a while. I’d never by any of their shoes, garments etc. Poor quality and zero customer service support.

Wish I'd read the reviews first - you'd think a retailer like under armour would have good processes and systems. honestly the most amateur setup I have ever seen, no one knows what's happening. I returned items, 4 weeks ago, they acknowledged they'd received my return and they would refund me in 3 days - to this day I still have no return. They ignored my emails for another 2 weeks, when they finally got back to me, they said they couldn't find my order or recognise my shipping number even though they were the ones to email me saying they'd received my return!

They finally emailed out the blue saying they would refund me in 3-5 business days. Guess what, that times passed and still NO REFUND.

Absolute scam of an operation and they are trying to nick or hold on to money any way they can. Completely put me off their clothing, one of the worst experiences ever.

Never will I buy from here again.

I am extremely disappointed with my recent experience with Under Armour.
I was sent an item that did not match the description and sizing shown online. The leggings were advertised on a 5’10” model as reaching the ankle, yet on me at 5’4” they were much shorter and sat around my shin. This raises serious concerns for me about the accuracy of the product description and presentation.
What has made the situation worse is the customer service I have received since raising the issue. Emails have not been responded to promptly, and I do not feel Under Armour has taken proper accountability for sending an item that was not as described. The main response has simply been for me to return the item for a refund.
I understand that returning an item is one option, but my concern is that the problem was caused by the product being incorrectly described or supplied in the first place. I would have expected Under Armour to acknowledge this properly, investigate what went wrong, and offer a more helpful resolution rather than placing the entire burden back on the customer.
The lack of timely communication and accountability has been very disappointing, especially from such a well-known brand. I expected a much higher standard of customer service.

I need to purchase from them from time to time as I'm in this amateur sports club, and our teammates always need new sportswear. That's why I have to return some unsuitable goods.
The return process had been OK til 2-3 months ago. Items had been received by their warehouse for like 3-4 weeks, and yet no refunds had been issued. Need to contact their CS each single time to chase for it. Was told that they recently changed their UK warehouse, hence the chaos.
The quality of CS is overall a bit bad. I did talk to a couple that were helpful and willing to solve the issue. But the majority ofe them are not professional enough and some even has a poor command in English.

Ordered pair of trainers, was waiting for order almost 2 weeks, was wrong size, send it back. Got the email confirmation that they have received it. 14 of August !!! No refund whatsoever. Impossible to reach customer service at all. Tried to send an email, it’s blocked . Very very disappointing

Poor customer service, never receieved items just e mail to say refund issued due to return. I never even received product then had to e mail company to find out what was going on. This then took 4 days to reply, with a bit of a snotty response. Stay away if you actually want to receive purchases.

Poor service on return, label provided by UA used and taken to drop off shop. Parcel now lost in transit as tracking reference doesn’t show up anywhere, despite me having the receipt and providing them with all the details. Having to constantly wait 30 mins each time contacting them through chat to advise it will take at least 10 days to investigate. All the time holding my money. Very frustrating after following their procedures. They should certainly avoid using DHL, useless company but no doubt provide the cheapest contract for UA.

Ordered a pair of Under Armour trainers expecting, y'know, shoes. What I received appeared to be styrofoam cosplaying as a sole. Wore them for one (1) day and the sole started disintegrating like it had personally decided the pavement wasn't worth the commitment.

Naturally I tried customer service. This was less "customer service" and more "customer silence" — emails vanished into the void, and I'm fairly sure their support team is either on permanent leave or doesn't exist. Had to drag PayPal into it just to get anyone to acknowledge I'd handed over real money for what turned out to be a trainer- shaped packing material.

Two stars for the box. It held together better than the trainers did,
Still no refund

Avoid buying from this company. They have charged me twice for an order and stopped replying to all my emails now.

Never received parcel.customer service not helpful

Couldn't get through to customer service. When I emailed, they said goods not received along with refund I was due.. although I sent goods back through their instruction and return labels ( sticker they provided ). So I have now paid money and returned as wasnt correct order to not receive a refund at all. Will never use this brand again! Awful customer service and overall service in general.

Great product but can’t recommend due to poor delivery and shocking customer service. Delivery to pickup point was apparently refused and UA rep said this was because I wasn’t at home despite being it delivered to a pickup point?

SIX phone calls to courier to arrange delivery to a different pickup point to discover they had the wrong postcode for me. Then they didn’t send me a passcode so that was another phone call!

UA ticket was opened about initial refusal of delivery and it was subsequently closed as I hadn’t responded despite there not being a requirement for me to respond!

That’s all before we talk about the extended time to despatch due to ‘technical problems’ in the warehouse!

Review on their website, which they requested, has been refused so it’s the text above 👆

Loyal customer and generally like the products. This time found their sizes are quite inconsistent - the website’s guidance is all true to size but they were not. Medium was too big and small was too tight. Anyway, had to return. Chose UPS as had option to not print out labels - however all drop off points has ‘accept mobile barcode’ listed don’t offer such service. One store even said only drivers can do it. Then tried to use the DHL label they provided, again all drop off points cannot scan it as it’s for e-commerce/depot to use. So… still need to find a printer and print out labels or drive 40 mins to find a DHL depot. Cannot believe such a basic process become so much hassle.

At first I thought my order was going to be delayed after reading all the trustpilot reviews. I ordered my bag on Monday 10th August hoping to get it before my holiday on 18th August. After a day, I see that my item is still processing.

I proceed to contact their customer service hotline and asking about my order progress. I received the same email template saying their recent warehouse relocation is causing the massive delays. However, I pushed the customer service agents which are Konstantino and Hristo, they both helped me to push the warehouse to ship my item on the same day.

DHL picked up the item yesterday (12 August) and got them delivered to me today (13 August 2026). Don’t lose hope guys, keep pushing the customer service agents.

Horrendous customer service. Ordered a few items including trainers on the 22nd June. Still nothing and the tracking number says label printed courier will collect. That’s over 6 weeks ago. I can’t get hold of anyone in the uk. I can’t even request a refund as nobody to speak too. Only choice is to go to small claims court! Over £300 stolen effectively stay away from ordering in uk.

Placed order with UA picked 2-3 days delivery and 5 days later still no dispatch email. Spoken to customer service agent and no deliveries going out as they are changing warehouses. This is something that needs to be explained to customers before placing or and paying. Need to improve

I ordered trainers 2 weeks ago still no update called customer service numerous time said there’s warehouse issue but for a global company they somehow failed to put a simple note on there website about delivery issues which I can’t believe never ever ordering from them again which is ashame

I ordered shorts and top for my sons birthday six days ago and haven't heard anything from this company about delivery....so I contacted there customer service.
They gave me some story about issues at there wearhouse.....it never crossed there mind to contact me and tell me there might be a problem with my order.
I asked for some assurance about my items being delivered this week and was told they can't guarantee delivery!!!!!!

I told them to cancel the order and was told that they will contact the wearhouse and try and cancel my order..... honestly I've never bought anything directly from under armour before.... normally get it at other suppliers.

I will never ever buy direct from them again....this company are buy far the worst ever online company out there.
Unprofessional.....I read a trustpilot review before I wrote my review and immediately realized just how bad they are.....I will always read trustpilot reviews before purchasing anything online from now on....I'm just glad I paid with my PayPal account and will eventually get my money back.

PS ....forget the one star ....zero stars , there awful

Placed my first order 8 days ago and it's not even been dispatched yet 😤