UCR Consultants Reviews 

413
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often highlighting their expertise and efficiency in securing energy deals. Many appreciate the personalized service and clear communication, making the entire process of renewing contracts or switching providers easy and straightforward. People often mention the excellent customer service, noting that advisors are knowledgeable, responsive, and go the extra mile to ensure understanding and satisfaction. However, some customers also noted concerns regarding the actual financial benefits, with a few mentioning that proposed deals could potentially lead to higher overall costs or involve significant commission percentages, raising questions about guaranteed savings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

People report positive experiences with service, highlighting the helpfulness and friendliness of staff,... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that they received good... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and knowledge of... See more

User experience

Customers generally report positive experiences, finding the process of checking and changing utility... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(413)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy new Contracts

Your agent Pavinda (?) made everything very easy & explained the implications of change within the Gas & Electricity Industries & their pricing

10 July 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Confidence in making the right decision in an increasingly difficult market

Pravina has, for many years now, helped our small charity and its trading arm cafe to get the very best deal for our energy consumption. It is a minefield for an individual on a trustee board to go through all the different price comparisons and come to the right decision. Pravina has guided myself as treasurer through all the different deals on offer and helped me make the right decision. This is an invaluable saving of my time and I can proceed with confidence that I am doing what is right and best for our charity. She is then always available to talk through any concerns.

2 July 2024
Unprompted review
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Helpful and quick.

Helpful and quick.

13 June 2024
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Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars

Brilliant customer support and communications

Pravina has been advising me on energy contracts for a number of years. She is courteous and sensitive to circumstances. I appreciated her advice and ways to communicate when going through a period of bereavement. One really has the feeling that she cares for my being able to make savings on my bills. She listens and considers my - the client's - perspective. One never gets the feeling that one is pressurized into a contract.

20 June 2024
Unprompted review
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Reply from UCR Consultants

Pravina will love this! Thanks for leaving us a review and for taking the time to recognize Pravina for his work.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Reliable Energy Consultant

Mahad Abdisalam was extremely helpful getting me the best rates and getting me in contract very quickly. He also took the time to help me sort out an issue I had with a scammer. I am very grateful for all his help and happy with his services. I would definitely recommend him to anyone who is looking for a trustworthy and reliable energy consultant.

18 June 2024
Unprompted review
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Reply from UCR Consultants

Thanks so much for leaving us a great review. Mahad always works hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Efficient

Efficient, friendly consultant

13 June 2024
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Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Best wishes from the UCR team

Rated 5 out of 5 stars
UCR Consultants logo

Reply from UCR Consultants

Thanks for this five star review! We build processes around our customers to make everything as efficient as possible!

Best wishes from the UCR team

Rated 5 out of 5 stars

Very helpfull they took there time to…

Very helpfull they took there time to explain what was going to happen
Very happy

13 June 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to the agent, they will be delighted.

Best wishes from the UCR team!

Rated 5 out of 5 stars

most helpful and informative assistance with perseverance!

Tyson made contact with us because we had sought help from UCR some time ago. I found him most helpful and he was quick to get relevant information out to us. He was willing to talk to agents who could give him more time and assistance on our behalf. He spent time assisting me with signing online forms where I needed much of his time too. And we seem to have a good deal on energy as a result.

22 April 2024
UCR Consultants logo

Reply from UCR Consultants

Thank You for your kind words. We will let Tyson know.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Jessica was brilliant

Great service

20 May 2024
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Reply from UCR Consultants

Sorry to hear about your experience, Please can you share details so we can investigate.

Best wishes from the UCR team!

Rated 5 out of 5 stars

The agent was more than helpful and…

The agent was more than helpful and explained everything. I have used the same agent for the past 4-5yrs. He has saved me a lot on my bills.

20 May 2024
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Reply from UCR Consultants

Thank you for your 5 star review, |We appreciate your business.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Responsive

Responsive, courteous and friendly.
Flexible in answering with additional information for comparison.

20 May 2024
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Reply from UCR Consultants

Thank you for your 5 star review.
Best wishes from the UCR team!

Rated 1 out of 5 stars

Scam artists PLEASE AVOID

Acted on behalf of my mum with a fake digital signature to swap our energy supplier causing us a year of stress swapping us from EDF who we were happy with, to an online only based supplier British Gas Lite. They put down all of our details wrong with no address and gave them false meter readings meaning they wouldn't accept our own meter readings, all the while charging us an extortionate rate. We had to get the energy ombudsman involved to sort out our case and it still isn't resolved. A despicable little company whose staff are obviously liars and deceitful individuals.

Avoid these scam artists

29 October 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company I have been…

Do not use this company I have been locked into a overpriced deal for 3 years and the amount of commission they added onto my bill is extortionate very very dissatisfied customer

18 April 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Sorry to hear about your experience, Please can you share details so we can investigate.

Best wishes from the UCR team!

Rated 1 out of 5 stars

This company misrepresented themselves…

This company misrepresented themselves and have a dishonest approach. Do not accept cold calls from this company, although you probably will think you are speaking to british gas. Without agreement they had signed us up to three year energy contract.
We have raised a formal complaint, they have never responded. Legal Action is being taken.

15 April 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Sorry to hear about your experience, Please can you share details so we can investigate.

Best wishes from the UCR team!

Rated 5 out of 5 stars

I’ve never come across a sales person…

I’ve never come across a sales person like Hannah before. Her persistence and work ethic is praiseworthy. I say so because she has been trying to call me for weeks , I end up calling back but at a time when she is about to end her shift. Without any complaints she stays back for 1 hour to assist me over the phone with my gas meter. I unfortunately didn’t commit to a contract with her that day but she still didn’t give up and we signed up the next day. I had to leave my garage to rush to the mosque due to it being my religious month of fasting. Only to find out she was also observing a fast too. That made me realise that Hannah was speaking to me from her workplace when there was only 1 hour left for the fast to break. If I had kept her on the phone for longer. I can sense that she would’ve happily stayed behind longer and broken her fast at work if necessary, she was already late because of me but not once did she complain or rush. That kind of work ethic is praiseworthy. Putting her work before herself. I never write reviews but I felt this was necessary. If we all had employees like this who would work without looking at the clock and do what’s best for their customer then we would all be flourishing.
Thankyou Ucr consultants and Thankyou Hannah.

22 March 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Hannah.

Best wishes from the UCR team!

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