I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more
Company replied
What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more
Company replied
Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more
Company replied
Company details
Written by the company
Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology
Contact info
40 Regent Road, LE1 6YJ, Leicester, United Kingdom
- 0116 326 0188
- info@ucrconsultants.co.uk
- ucrconsultants.co.uk
4.6
Excellent
413 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great work Hannah
I spoke to Hannah, she was excellent on the phone. Her telephone manner is praiseworthy. Highly professional, efficient and really knows her stuff. She locked my dad into a deal. Although she was speaking to my dad it was on loudspeaker and I was listening in. I was impressed , I used to work in sales and she killed the sales pitch. Keep up the good work Hannah and Thankyou for offering my dad a good deal
14 November 2024
Unprompted review
Reply from UCR Consultants
Thanks for leaving us a five star review! We like to help business do there best by doing our best.
Excellent service from Bhav
8 November 2024
Reply from UCR Consultants
Thanks for leaving us a five star review! We like to help business do there best by doing our best.
Jessica was amazing
Jessica was amazing, she couldn’t do enough to make things easier for me. I am crazy busy and really struggle to find time to organise anything and Jessica took all the hassle out of changing suppliers and I couldn’t thank her enough. Super grateful
8 November 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback.
Best wishes from the UCR team!
I would give NO stars if that was…
I would give NO stars if that was possible. Lied about the length of contract. We have complained and they keep coming up with excuse after excuse as to why they have not dealt with our complaint. It reminds me of the "old photocopier "salesman. DO NOT USE THIS COMPANY.
14 October 2024
Unprompted review
Reply from UCR Consultants
Sorry to see your 1 star review. As communicated to you our agent was clear on a number of occasions and it turns out to be more of an internal issue your end. We have sent you proof of this. As a business we would expect you to be fair based on the evidence and remove this review.
Best wishes from the UCR team!
5 + stars
5 + stars
Jessica was extremely efficient and helpful
couldn't have asked for better.
11 October 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback.
Best wishes from the UCR team!
Reply from UCR Consultants
Thank you for your 5 star review.
Best wishes from the UCR team!
So very very helpful…polite and…
So very very helpful…polite and friendly. Wouldn’t hesitate to contact again.
10 October 2024
Unprompted review
Reply from UCR Consultants
Thanks for leaving us a five star review! We like to help business do there best by doing our best.
Do not believe a word these people say. Be very careful.
This company initially said that they were British Gas. I knew they weren't. I told them that I wasn't interested in their business, but they still sent quotes with a form to sign. I found the person on the phone aggressive and unwilling to take no for an answer. Be very careful.
9 October 2024
Unprompted review
Reply from UCR Consultants
We have requested information which we have not had back, all we can assume is this is not a genuine customer.
Best wishes from the UCR team
5 Star service always
Dipti has been our consultant for a few years now & always a pleasure to deal with.
4 October 2024
Reply from UCR Consultants
Thanks for leaving us a five star review and pleased that Dee has always helped you. As a privately owned business, we really appreciate the positive feedback!
Best wishes from the UCR team
Polite and competent shopped around to…
Polite and competent shopped around to get best deal, and good feedback
13 September 2024
Reply from UCR Consultants
Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.
Best wishes from the UCR team
Friendly and good service
13 September 2024
Reply from UCR Consultants
Thank You for your kind words.
Best wishes from the UCR team!
Pravina is lovely
Pravina is lovely, she knows exactly what I need and deals with it very efficiently.
13 September 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback.
Best wishes from the UCR team!
Having Pravina in your company
Having Pravina in your company, she is very professional and lovely to talk to.
13 September 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback to Pravina.
Best wishes from the UCR team!
Speaking with the same consultant…
Speaking with the same consultant before last time. She was clear in the statements she made.
13 September 2024
Reply from UCR Consultants
Thank You for your kind words, We always try to be fair and do the best for our customers.
Best wishes from the UCR team!
Pravina Mulji was extremely good
Pravina Mulji was extremely good
She gave us a lot information about our electric rates. . We then went onto agree a contract with UCR . Very helpful
13 September 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback to Pravina.
Best wishes from the UCR team!
It was a pleasant experience as it was…
It was a pleasant experience as it was hassle free
13 September 2024
Reply from UCR Consultants
Thank you for your 5 star review, We appreciate your business.
Best wishes from the UCR team!
Amie is really helpful and patient
13 September 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback to Amie.
Best wishes from the UCR team!
It was very easy and efficient process…
It was very easy and efficient process and Jessica Malvaganama explained kindly and helped me to decide which energy suppliers.
22 August 2024
Reply from UCR Consultants
Thank you for your 5 star review, we will pass your feedback.
Best wishes from the UCR team!
Knowledgeable and Friendly staff
22 August 2024
Reply from UCR Consultants
Thank You for your kind words.
Best wishes from the UCR team!
Reply from UCR Consultants
Thanks for this five star review! We build processes around our customers to make everything as efficient as possible!
Best wishes from the UCR team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.