UCR Consultants Reviews 

DO NOT TAKE CALLS FROM THIS COMPANY! UCR contacted us last November, six months before our current contract was due to lapse, inferred they were from British Gas, bamboozled a junior member of staff with a very fast flowing, confusing telephone call. The UCR representative did not draw breath and made it very difficult for our member of staff to even try to interrupt. He was quite clearly on a mission to get the sale and wasn't going to stop for anything! Sadly we have ended up ties into a contract for three years which will cost our company at least £10,800 in additional charges above current gas prices over the contract term. We have complained to the UIA and they have unfortunately rejected our claim. A tough lesson learned for a small business like ours. Please be very aware!

I have been dealing with Rudy Modhvadia for a while now, she is always there to help and assist and very polite and professional, really makes life easier with the day to day queries.

They put me on a business tariff after I told them I had just had brain surgery and was no longer running a business as I have incurable brain cancer.

VERY CLEAR VOICE WHICH WAS GOOD AND REALLY HELPFUL IN GIVING ALL THE DETAILS

I was very pleased to deal with an honest company. The industry has many rouge consultants looking to push a hard sale and pressure you into making a decision. We have been burnt by a few of these sharks in the past and are thankful for companies like UCR who are genuine, in particular Jasnit.

Jasnit was a great guy to deal with and made the process very simple throughout.

We agreed multiple contract at the same time and he was very patient and considerate. He also offered plenty of advice along the way.

Further to previous review, 2 emails and request for high level complaints office, no response. No response to confirm cancellation in obligatory cooling off period included in their own terms and conditions, just told previously I can’t cancel. Now I’m being ignored. Shocking practices

Sold to on the phone whilst driving by someone making out they were from British Gas and as soon as I realised, I tried to cancel. The very pushy salesperson refused to let me cancel saying I had agreed and told me to go to OFGEM, very professional. Firstly, The Consumer Contracts Regulations give me the right to cancel a service from the date the contract is concluded (ie the date get an Order Confirmation email) I got this on 8th November, I cancelled on 9th. I intend to take this all the way and I'm sure Ofgem will be delighted to know you just direct people to them to avoid a professional discussion. Disgraceful, unethical and rude pushy agentsQ

They made me believe that I was actually talking to British gas not a consultant

Good communications and sensible figures quoted.
Setting up of the new contracts by UCR saves lots of hastle.

I am 85 years old and Hannah's treatment was exemplary. She showed endless patience, as I did my best to understand. I cannot speak too highly of Hannah's professional expertise in helping me to arrange my electric account for the forthcoming year. Thank you, Hannah. David Gunning.

Thankyou Hannah for helping me. You’re very passionate about your job I can tell! I wouldnt mind for you to join me in my business as your very persuasive Excellent job and many thanks dear

I have been working with Amy for years and she’s great really helpful and patient

Very bad customer service team. Instead of doing lots of emails to cancel the contract, they don't have courtesy to reply and cancel the contract. They just want money.

UCR took all the worry and hassle out of switching energy companies. Pravina looked after us for many years whilst we were in business .So thank you

I was bombarded by persistent staff who were not clear and do not listen. I explained we were not responsible for this property after 17th November but they said it was only prices and that didn't matter and now I get a communication saying thank you for choosing UCR. I did not purchase anything as I am not responsible for this property .Not a good experience at all. Very bad work practice.

I will keep coming back to UCR as I trust them. They are genuine nice people and I would highly recommend them!