UCR Consultants Reviews 

414
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often highlighting their expertise and efficiency in securing energy deals. Many appreciate the personalized service and clear communication, making the entire process of renewing contracts or switching providers easy and straightforward. People often mention the excellent customer service, noting that advisors are knowledgeable, responsive, and go the extra mile to ensure understanding and satisfaction. However, some customers also noted concerns regarding the actual financial benefits, with a few mentioning that proposed deals could potentially lead to higher overall costs or involve significant commission percentages, raising questions about guaranteed savings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

People report positive experiences with service, highlighting the helpfulness and friendliness of staff,... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that they received good... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and knowledge of... See more

User experience

Customers generally report positive experiences, finding the process of checking and changing utility... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(414)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

11 April 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Personal contact with individual

Personal contact with Maya really helps me to get a grip on gas/electric bills.

11 April 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Maya has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

VERY EFFICIENT AND WELL MANNERED STAFF.

VERY EFFICIENT AND WELL MANNERED STAFF.
THANK YOU SO MUCH.

26 March 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.


Best wishes from the UCR team!

Rated 5 out of 5 stars

Excellent service again

Pravina is always very efficient and she sorted my contract again without any fuss as well as sort out an extra contract. She is very polite and takes an interest in my business.

26 March 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Pravina has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 1 out of 5 stars

Do not even speak to this company. Scam

This company made an unsolicited call to offer their services for a quote for our business electricity contract. They were just told to email a quote. Instead they illegally wrote a 3 year contract in our name. They are fraudulent scam artists and we are reporting them to the energy ombudsman.

14 March 2025
Unprompted review
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Reply from UCR Consultants

We are sad to hear you felt this way. There is no way we can write contracts illegally, as this has to be submitted to the supplier and they would not be accepted.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Efficient, thorough and friendly advice in short time scale

I was about to go into hospital for a scheduled operation and the UCR consultant was extremely helpful. He made everything as user friendly and informative as possible, so that I could complete it in as short a time as possible. This gave me peace of mind, not to have to do it while recovering.

20 January 2025
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Reply from UCR Consultants

Thank you for your 5 star review

Best wishes from the UCR team!

Rated 5 out of 5 stars

Great service saved me over £10000

Great service saved me thousands! Would highly recommend

14 February 2025
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review

Best wishes from the UCR team!

Rated 5 out of 5 stars

A straightforward process

A straightforward process, and a pleasant, helpful attitude from my account manager, taking the stress out of contract renewal.

6 February 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to your account manager.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Always helpful and do exactly what they…

Always helpful and do exactly what they say they will.
Maya has been saving us costs for several years.
Thank you.

6 February 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Maya


Best wishes from the UCR team!

Rated 1 out of 5 stars

I have contacted this company to void…

I have contacted this company to void my order as instructed by the real British Gas. I agreed to this order after been lead to think this was British Gas. I have not heard back from this company after been told that a manager would ring me within 48hours. I am furious about this as I have only dealt with British Gas for over 20years . I do not deal with Brokers. Totally misleading company

3 February 2025
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Reply from UCR Consultants

Sorry to hear about your experience. We make it very clear on where we call from and also mention it on the contract script we have to read. The contract would not be accepted by British Gas if we did not do this.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Helps get best value

Helpful, attentive advisor.
Helps us to get best value

14 January 2025
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Reply from UCR Consultants

Thanks so much for leaving us a great review. We always try work hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Good value for less stress

Your help reduces my work and my stress always getting me the best offer on the market for my needs

14 January 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Straightforward, Professional advice. Big savings. Highly Recommend!

Excellent communication throughout & our new account manager (Danyal Kaji) was extremely professional & helpful. Process to switch energy provider was an absolute breeze! Would highly recommend to others 5*

12 December 2024
Unprompted review
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Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars

A very helpful company.

A very helpful Member of your team, with lots of patience guiding me around the contract set up. Would definitely recommend your company to others.

6 December 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks so much for leaving us a great review. We always try work hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 4 out of 5 stars

Some confusion on the first free clean…

Some confusion on the first free clean but when resolved both job & operative were first class

6 December 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

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