Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Review summary
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
It would be better if you can tell the total price (including customs etc.) of the item before the customer places the order so that there are no surprises afterwards.
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
They sent a complete different item…
They sent a complete different item than what we ordered. I had ordered a Timberland PRO Mens Hood Honcho Sport Reflective
Sweatshirt XXL and what was sent was some unbranded sweatshirt. I have been cheated and will never buy from this website. I paid INR 4,870.00 for the item and INR 3,476.00 towards Custom Duty.
14 April 2026
Unprompted review
Reply from Ubuy India
Hello Rohan
We are truly sorry for the mix-up and the frustration caused. This is not the experience we want any customer to have.
We have successfully arranged a return pickup for the incorrect sweatshirt you received. Additionally, we have issued a full refund that you have paid to us back to your original payment method.
We apologise again for the inconvenience and assure you that such errors are rare and being addressed internally. Please check your registered email for the refund confirmation and return pickup details.
Thank you for your patience, and we hope you’ll give us another chance in the future.
Best regards,
Team Ubuy India!
Great Service
5 April 2026
Unprompted review
Reply from Ubuy India
Hello Arghajeet
Thank you so much for your 5-star review and for sharing your experience with Ubuy India! We’re delighted to hear that you received great service. Your satisfaction is our top priority, and we look forward to serving you again with the same dedication. Happy shopping.
Warm regards,
Team Ubuy India!
I always wanted to post more on social…
I always wanted to post more on social media but often ran out of ideas. After using this tool, staying consistent became much easier. The content suggestions really help when I’m unsure what to post, and the auto-posting feature makes daily posting simple and stress-free.
11 February 2026
Unprompted review
Ubey india a very usefull and this is a…
Ubey india a very usefull and this is a Indian company to ride helping and food delivery and e-commerce to usefull of india and grothup and to very honest company of india this is a very usefull to our people and any person to use and review plese
9 March 2026
Unprompted review
Reply from Ubuy India
Hello Nirmal Banjara,
Thank you for sharing your feedback and for your kind words about Ubuy
We’re glad to hear that you find our platform useful and appreciate the services we aim to provide. Our goal is always to make international shopping accessible and convenient for customers in India and around the world.
Your support and review truly mean a lot to us, and we will continue working hard to improve our services even further.
Best Regards,
Team Ubuy
I really wanted to post more on social…
I really wanted to post more on social media,but was struggling with ideas.After using this tool,it became much easier to stay consistent.The content sugggestions help when I don't know what to post,and the auto-posting option makes daily posting simple and stress-free.
3 March 2026
Unprompted review
Reply from Ubuy India
Hello Teresa
Thank you so much for the 5-star review! We're thrilled to hear that Ubuy India has helped you overcome the hurdle of thinking of things to post. It's fantastic to know that the content suggestions and auto-posting feature have made it easier for you to stay consistent and stress-free on social media. We appreciate your support!
Warm regards,
Team Ubuy India!
Ubay ensures genuine products
Your site and buying experience was very good.
One suggestion which I must give that buyer should have choice of courier/ delivery agencies. Monopoly is inversely proportional to customer satisfaction. We are taken for granted.
You may have agreements with at least two courier/delivery agencies which create healthy competition
Regards
Rajesh Bahadur
23 February 2026
Unprompted review
Reply from Ubuy India
Hello Rajesh Bahadur,
Thank you for your thoughtful feedback and for taking the time to share your suggestion.
We’re truly glad to hear that you had a very good experience with our website and buying process, and that you trust us for genuine products. That means a lot to us.
We also sincerely appreciate your suggestion regarding providing customers with a choice of courier/delivery partners. Your point about healthy competition and customer satisfaction is well noted. We continuously evaluate our logistics partnerships to improve flexibility, efficiency, and overall service quality, and feedback like yours helps guide those improvements.
Thank you once again for your valuable input. We look forward to serving you again soon!
Best Regards,
Team Ubuy
Fast & Secure shopping experience
The courier arrived before the delivery date
22 January 2026
Unprompted review
Reply from Ubuy India
Hello Yogi Parkar,
Thank you for sharing your experience!
We’re delighted to hear that you had a fast and secure shopping experience, and that your order arrived even before the expected delivery date!
We truly appreciate your support and look forward to serving you again soon.
Best Regards,
Team Ubuy
Awesome delivery experience. Genuine product.
Not gonna lie. Shipping is expensive. But the way Ubuy delivered in just 5½ days all the way from US; now that was some exemplary service. Made me feel okay for paying all the delivery/import fee. I see myself using Ubuy more often.
14 January 2026
Unprompted review
Reply from Ubuy India
Hello Midhun,
Thank you for your honest and thoughtful feedback
We’re glad to hear you had an awesome delivery experience and received a genuine product. While international shipping can be costly, it’s great to know the fast delivery made it worthwhile for you.
We truly appreciate your support and look forward to serving you again!
Best Regards,
Team Ubuy
Swift and precise !
Loved Ubuy's service in association with the international courier service. Got everything cleared in time.
23 January 2026
Unprompted review
Reply from Ubuy India
Hello Sourav,
Thank you for your feedback.
We’re delighted to hear that you had a swift and smooth experience, and that everything was handled efficiently. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Reply from Ubuy India
Hello Anuj,
Thank you for your feedback.
We’re delighted to hear that you had a great and fantastic experience with us. Your support is truly appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Reply from Ubuy India
Hello Biswajit,
Thank you for your feedback.
We’re pleased to hear that your delivery was prompt. Your support is appreciated, and we look forward to serving you again.
Best Regards,
Team Ubuy
Good Service
Good Service, prompt dispatch and delivery of the product, but customs clearance and procedure is cumbersome and time consuming which delayed the delivery inspite of our request for express delivery.
14 January 2026
Unprompted review
Reply from Ubuy India
Hello Venkatesh,
Thank you for sharing your detailed feedback.
We’re glad to hear that you were satisfied with our service and the prompt dispatch of your order. We understand that customs clearance procedures can sometimes be time-consuming, even with express delivery, and we appreciate your patience in this matter.
Your feedback is valuable to us, and we look forward to serving you again with an even smoother experience.
Best Regards,
Team Ubuy
Reply from Ubuy India
Hi EZHIL SIVAM R,
Thank you for your feedback! We’re glad you had a great experience.
Best regards,
Team Ubuy
effortless
25 December 2025
Unprompted review
Reply from Ubuy India
Hi Srinivas,
Thank you for your feedback! We’re happy to hear your experience was effortless.
Best regards,
Team Ubuy
Customs and shipping costs are high
Customs and shipping costs are high. And time taken to ship is long for imported products.
14 January 2026
Unprompted review
Reply from Ubuy India
Hi Chrys,
Thank you for sharing your feedback. We understand your concerns regarding customs charges, shipping costs, and delivery timelines for imported products. These costs and transit times are influenced by international regulations and carrier processes, but we’re continuously working to optimize them wherever possible. Your input is appreciated and helps us improve our service.
Best regards,
Team Ubuy
They charge a bomb in terms of shipping…
They charge a bomb in terms of shipping cost and customs. Sometime these costs are more than the product itself
Prefer using desertcart or distausa websites for much cheaper delivery.
27 January 2026
Unprompted review
Reply from Ubuy India
Hello Vivek Bhaktha
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment caused by the shipping and customs charges on your order.
We understand how frustrating it can be when these additional costs add up. Since we source products globally to offer unique and international items, orders are shipped directly from overseas, which involves international air freight. This, along with variables like the product's weight, size, and category, determines the shipping fee.
Regarding customs duties and taxes, these are regulations set and collected by your local customs authorities, and unfortunately, are not within our control or included in our product prices.
We are constantly working to improve our service and appreciate you bringing this to our attention.
Warm regards,
Team Ubuy!
Reply from Ubuy India
Hello Usha Nandhakumar
Thank you for the perfect rating! We're delighted that everything was just right, from the product to its delivery. Your satisfaction is what we aim for every time. Come back and see us again soon!
Warm regards,
Team Ubuy India!
The transperent updates on the product…
The transperent updates on the product movement and packaging/delivery.
5 January 2026
Unprompted review
Reply from Ubuy India
Hello Sanjeev Monga
Thank you for the fantastic 5-star review! We're so glad our transparent updates on your order's journey made a positive difference. We work hard to ensure a smooth and clear experience from checkout to delivery, and feedback like yours makes it all worthwhile. Thanks for choosing Ubuy India! We can't wait to help you with your next find.
Warm regards,
Team Ubuy India!
I got the product and it's not damaged
I got the product and it's not damaged
27 December 2025
Unprompted review
Reply from Ubuy India
Hello M Pranav
Thank you for the excellent 5-star review! We are delighted to hear that you received your product promptly, in perfect condition, and that you were happy with our communication throughout. Ensuring a safe delivery and a transparent experience is our goal. We hope to serve you again soon.
Warm regards,
Team Ubuy India!
Very fast and reliable
8 January 2026
Unprompted review
Reply from Ubuy India
Dear Kartekeya Myadam
Thank you so much for taking the time to share your 5-star review! We are thrilled to hear that you had a very fast and reliable experience with Ubuy India. Our team works hard to ensure seamless and timely service, and your kind words truly motivate us to keep raising the bar.
We look forward to serving you again soon!
Warm regards,
Team Ubuy Inda!
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