Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Review summary
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
It would be better if you can tell the total price (including customs etc.) of the item before the customer places the order so that there are no surprises afterwards.
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of buying products that aren't…
Ease of buying products that aren't shipped to India by manufacturer directly.
Up to date website tracking.
30 December 2025
Unprompted review
Reply from Ubuy India
Hello Shrinath
Thank you so much for this wonderful 5-star review! We're thrilled to hear that you appreciate our core mission of providing access to products from around the globe and that you found our website tracking up-to-date and reliable. It’s our goal to make international shopping seamless for our customers in India. We truly appreciate you choosing Ubuy and look forward to serving you again soon!
Warm regards,
Team Ubuy!
Promt action as committed
Promt action as committed. Excellent services
9 January 2026
Unprompted review
Reply from Ubuy India
Hi Saraswathi,
Thank you for your feedback! We’re glad to hear the service was prompt and met your expectations.
Best regards,
Team Ubuy
The product worked as expected
The product worked as expected, and the delivery was on time
26 December 2025
Unprompted review
Reply from Ubuy India
Hi Deepak,
Thank you for sharing your experience! We’re happy to know the product worked as expected and was delivered on time.
Best regards,
Team Ubuy
The buying experience from abroad
The buying experience from abroad through UBuy was excellent and seamless experience from time of purchase, custom clearance and delivery. The only observation is that there were couple of visible scratches on both clutch levers.
9 January 2026
Unprompted review
Reply from Ubuy India
Hi Arun,
Thank you for your detailed review. We’re pleased to hear you had a seamless buying experience overall. We sincerely regret the scratches on the clutch levers and appreciate you bringing this to our attention—our team will take this feedback seriously to improve quality checks.
Best regards,
Team Ubuy
Very nice product.good response.
5 January 2026
Unprompted review
Reply from Ubuy India
Hi Jayakumar,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product and our service. Your feedback really motivates us to keep delivering our best. 😊
Best regards,
Team Ubuy
I was constantly informed of everything
I was constantly informed of everything
2 January 2026
Unprompted review
Reply from Ubuy India
Hello Amogh Sridhar,
Thank you for your review! We’re glad to hear that you were kept informed throughout the entire process. Keeping our customers updated at every step is very important to us.
We truly appreciate your trust in Ubuy and look forward to serving you again.
Best regards,
Team Ubuy
Order with confidence
with confidence, i can order an items from outside india including shipping. Little expense. but, it works.
1 December 2025
Unprompted review
Reply from Ubuy India
Hello Sundararajan Muthusamy,
Thank you for sharing your feedback! We’re glad to know that you felt confident ordering items from outside India with Ubuy and that the process worked smoothly for you. We understand your point about the cost and truly appreciate your understanding when it comes to international shipping and imports.
Thank you for choosing Ubuy. We look forward to serving you again.
Best regards,
Team Ubuy
Actually the size i received is a…
Actually the size i received is a smaller fit.can it be exchanged?
23 December 2025
Unprompted review
Reply from Ubuy India
Hello Sambit
Thank you for reaching out, and please accept our sincere apologies for the inconvenience caused by receiving an item that does not fit correctly.
We have searched our records but were unable to locate the specific details associated with your reviewer name. To assist you promptly and initiate an exchange for the correct size, kindly email us directly at info@ubuy.com with your order details and a brief summary of your concern.
We are here to help resolve this for you as quickly as possible.
Sincerely,
Team Ubuy India!
Reply from Ubuy India
Hello Hushain
Thank you so much for the 5-star review! We're thrilled to hear that your order arrived on time. Delivering a smooth and reliable experience is our top priority. We look forward to serving you again soon!
Best regards,
Team Ubuy!
Reply from Ubuy India
Hello Gagan,
Thank you for your feedback! We’re happy to know that you found our service convenient. Your support truly means a lot to us.
Best regards,
Team Ubuy
Very bad
Comfort 2 is oversized,,, requested to return n refund,,,ubuy refused,, showing their policy,,,,u can take approval and refund,,but u refused,, this is unfair totally,,, kindly review your decision.
27 November 2025
Unprompted review
Reply from Ubuy India
Dear Manish Singh
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and understand your frustration regarding the fit of the ZQuiet mouthpiece.
We have thoroughly investigated your order. Our records confirm that the exact item advertised the "ZQuiet Anti-Snoring Starter Pack with 2 Mouthpieces" was delivered to your address on November 22, 2025.
To ensure customer satisfaction, we have a clearly stated 7-day return policy for eligible products, which allows for refunds or replecement provided the request is initiated within that timeframe. Unfortunately, our system shows no record of any communication from you regarding a return or refund during this window. Once this period has elapsed, our options for processing a standard return become very limited, as the policy is designed to be fair and consistent for all customers.
We value your feedback and are committed to using it to improve our service. We hope to have the opportunity to restore your faith in Ubuy.
Warm regards,
Team Ubuy!
Long time I am searching in India
Long time I am searching in India, but I didn't get, finally I got UBUY website, received product, it's working fine, only thing bit long, but I am satisfied
25 December 2025
Unprompted review
Reply from Ubuy India
Hello Vijaykumar lakshmanan
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you finally found the product you were searching for and that it's working perfectly.
We truly appreciate your patience regarding the delivery time and are delighted that you are satisfied with your experience. Helping customers in India and around the world access products they need is why we do what we do.
Thank you for choosing Ubuy. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
Their custom charges policy is unclear
Their custom charges policy is unclear, I was charged almost 6,000 INR for customs before my delivery.
25 November 2025
Unprompted review
Reply from Ubuy India
Hello HIRENKUMAR
Thank you for your honest review, and we sincerely apologize for the frustration caused by the unexpected customs fees on your order for NEURIVA Plus Brain Supplement.
We understand your concern about transparency in costs. To ensure clarity, we have a clear note on the checkout page which states that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery." This information is also included as a reminder in your order confirmation email and is detailed in our website policies. Please note that these charges are determined and collected directly by the customs authorities of the destination country, and as a retailer, we are not authorized to estimate, collect, or interfere in their process.
For any further assistance, please reach out to our support team, and we will be happy to help.
Warmly
Team Ubuy India!
The product delivered is as expected…
The product delivered is as expected but cost was high
23 December 2025
Unprompted review
Reply from Ubuy India
Hello Rajesh Mestry,
Thank you for your feedback! We’re glad to hear that your product met your expectations. We appreciate your note regarding the cost and will continue working to provide the best value and service possible.
Best regards,
Team Ubuy
Ease of order...and Good timely delivery
Ease of order...and Good timely delivery
20 December 2025
Unprompted review
Reply from Ubuy India
Hello GANESH NAIDU
Thank you for your 4-star review! We're delighted to hear you found the ordering process easy and appreciated our timely delivery. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
I ended up paying a lot more than…
I ended up paying a lot more than double of qouted price of items. I recommend not to buy anything from ubuy as fou will be charged for man things after palcing your order in addition to the delivery charges.
3 December 2025
Unprompted review
Reply from Ubuy India
Hello Sunil Morya
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and unexpected charges you experienced.
At Ubuy India, we work with international sellers to offer a wide range of products, which means orders are shipped directly from outside the country. As a result, customs duties, import taxes, and other local charges are not included in the listed price and are determined solely by your country’s customs authorities at the time of delivery. To ensure transparency, we prominently display a note during checkout stating, “Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery.” This reminder is also included in your order confirmation email for clarity.
While we do not control or estimate these fees, we are committed to providing clear information upfront to help customers make informed decisions. If you have any further questions or need assistance, please feel free to reach out to our customer support team at info@ubuy.com. We’re here to help.
Thank you again for bringing this to our attention.
Warm regards,
Team Ubuy India!
Reply from Ubuy India
Hello Rahul
Thank you for the perfect 5-star rating!
We are so pleased to know that the product quality met your expectations. Our team carefully curates our global selection with this exact goal in mind. Your satisfaction is our greatest reward!
Hope to see you again for your next purchase.
Warmly,
Team Ubuy India!
Reliable and safe method to purchase from ISA
Item delivered within expected time. New and original good. Custom and custom processing charges by DHL up to 30 percent required in India.
19 December 2025
Unprompted review
Reply from Ubuy India
Hello Saik,
Thank you for sharing your experience. We’re glad to hear that your item was delivered within the expected time and that you received a new and original product. We also appreciate your understanding regarding customs and clearance charges, which are applied by the local authorities and courier partners. Your feedback is valuable to us.
Best Regards,
Team Ubuy
Timely updates and customs was handled…
Timely updates and customs was handled hassle free
6 December 2025
Unprompted review
Reply from Ubuy India
Hello Tarun Kumar,
Thank you for your feedback! We’re glad to hear that you received timely updates and that the customs process was handled smoothly and without hassle. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
PRODUCT DOESN'T WORK
A few days ago, I ordered a car washer for my workshop. but its doesn't work. I sent many emails. Even i shared a photo's & video. But i didn't response from there side. Just one mail to show us photo's. Please arrange technical support for my machine.
There should also be a shorter processing time and better customer service.
3 December 2025
Unprompted review
Reply from Ubuy India
Hello AMANDEEP
Please accept our sincere apologies for the frustration and inconvenience caused with your Giraffe Tools Pressure Washer order. We are truly sorry to hear that the product is not working and for the communication issues you experienced.
We have confirmed that your order for the Giraffe Tools Wall Mounted Pressure Washer G30 was successfully delivered in brand new and intact condition. While our system does not show the emails you referenced, which is concerning, we want to help you get the technical support you need immediately.
As the manufacturer is best equipped to provide detailed technical troubleshooting and warranty service, we strongly recommend contacting Giraffe Tools directly for the fastest resolution. You can reach their dedicated support team here:
https://giraffetools-support.zendesk.com/hc/en-us/requests/new
We hope the manufacturer's technical team can resolve the machine's issue promptly. Please let us know if you need any further assistance from our side in facilitating this, our support email address is info@ubuy.com
Warm regards,
Team Ubuy!
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