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Rated 5 out of 5 stars

Gurpreet, was so great during this visit. I called the shop few times since last week about buying a Juki sewing machine. I remembered the name company from 2019 when I first had my industrial machine... See more

Rated 5 out of 5 stars

The company is excellent ...customer service exceptional . I was unsure what sewing machine I needed but the Paul was so helpful and knowledgeable and pointed me in the right direction . Joe was so he... See more

Rated 5 out of 5 stars

I was extremely satisfied with my experience with this company. The sewing machine I purchased is high quality and easy to use. Customer service was excellent, and delivery was fast. I highly recommen... See more

Rated 4 out of 5 stars

James the delivery driver was an absolute gem. Very friendly, helpful and went above and beyond to ensure everything was great, even help carry the machine upstairs and installing. He insist on stayi... See more

4.7

Excellent

TrustScore 4.5 out of 5

469 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Purchased a ty-1100dd-1

Purchased a ty-1100dd-1 and was given advice and help when discussing my requirements. They were all very helpful. Quick delivery by their own driver as i didn’t live too far away, the driver was very helpful and helped me get the machine into my front door.
Would strongly recommend this company.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic can not fault…

Absolutely fantastic can not fault james who came he was a dream he helped get my machine into the house and helped take out the other machine for return. He took a picture to prove delivery gave me the receipt and told me any problems to ring up fantastic great customer service would definitely recommend

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, ready to listen the customer needs, honest and reliable advice, affordable price, great deals for quality of product and delivery
Today Raj was so kind and understanding, It was so nice to see Paul again and have a nice talk as I am a customer from 2010 all my machines are from Tysew I highly recommend them.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service. Such a great machine, already threaded up upon delivery ready to go. Shout out to James the delivery driver, carried the machine up 3 flights of stairs. Such a nice guy. Couldn’t recommend more highly!

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Got delivered my industrial Juki…

Got delivered my industrial Juki machine from Tysew and it looks perfect. I hope it works well. So far, I’m impressed with the smooth delivery which came on time and very helpful delivering it to the doorstep. Thank you Tysew!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing after sales service

I was looking for a Which Best Buy sewing machine at a good price. To my delight I found one - a Janome 2200XT - at Tysew for only 2/3 of the full price as it was an ex demo model. I snapped it up and paid for express delivery. It arrived the next day (a Saturday) and I was so excited. But when I set it up, the feed dogs were stuck down and I couldn't figure out how to lift them. I called Tysew, not expecting anyone to answer as it was Saturday. But the sales team answered and immediately gave me the direct number for Don, their technical specialist. He also answered the phone, used my phone camera to figure out what had happened and explained how to fix it. It was fixed in 5 minutes - I just hadn't figured out which way to flick the switch! - and I have been happily sewing ever since. I couldn't be more delighted with the service or thrilled with my bargain. Full marks, Tysew!

25 May 2024
Unprompted review

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