SellMySewingMachine Reviews 132

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and friendly service, highlighting the ease of the selling process from start to finish. Many people appreciate the quick response times to inquiries and the prompt payment, often received within a few days or even hours of collection. The overall user experience is frequently described as smooth, simple, and stress-free, with many expressing their intention to use the service again. However, some customers also noted issues with communication, mentioning instances where they did not receive a response after submitting details for collection and payment, or experienced delays in collection and payment processing. A few other people also felt that the company's assessment of their product was not satisfactory, leading to disappointment.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Payment

Clients share positive opinions on payment, consistently highlighting the speed and efficiency of the... See more

Response time

Reviewers mention positive feedback about response time. Many customers experienced prompt replies to initial... See more

Product

Consumers find the process of selling their products to be straightforward and beneficial. Many reviewers... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So glad I discovered this company as they took the effort out of selling a couple of really old sewing machines …..which I actually didn’t think anyone would want! Promptly picked up from my door & ag... See more

Company replied

Rated 5 out of 5 stars

Quick response to original email about sale of sewing machine, price soon offered and accepted and arrangements made to ship item at free cost. Item collected promptly on day and payment received a... See more

Company replied

Rated 5 out of 5 stars

Easy, simple and effortless experience! Quick and great offer for my old sewing machine. Detailed explanations of how to package the item! Collection made so easy with everything organised and sorte... See more

Company replied

Rated 5 out of 5 stars

Items were sold without hassle at an agreed price. Informed of a proposed day including the time when a driver would call. Driver was very punctual and upon arrival informed the company and payment... See more

Company replied


Company details

  1. Sewing Machine Store

Written by the company

We cover the whole of the UK Fast money, free collection! We buy individual sewing machines, collections, part-collections, antique, vintage and new! All makes and models: Singer, Bernina, Pfaff, Brother, Juki, Janome, Frister & Rossmann, New Home, Necchi, Elna and many more... We also buy sewing machine cabinets and other sewing-related items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent communication and service…

Excellent communication and service from the business. Pickup of the machine by a courier at an arranged time was also appreciated. Would recommend this service if you have a sewing machine for sale.

17 April 2026
Rated 5 out of 5 stars

JAHBEC

prompt reply to my initial query, excellent offer. Once I accepted the offer, efficient arrangement for collection by lovely man called Carl and payment paid into my account straight away.
Made a difficult situation an easy and pleasant experience.

17 April 2026
Rated 5 out of 5 stars

This was a quick and seamless process

This was a quick and seamless process - we packed the machine, SMSM provided the label and picked up. Royal mail collected from our house and the money for the machine was in our bank account a few days later

Excellent service would definitely recommend

14 April 2026
Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication. My sewing machine was valued quickly and a home collection organised. A receipt for the amount agreed to be paid was issued and the money in my bank account within days of the company receiving my machine. Hassle free. Lovely business. Would highly recommend

20 February 2026
Rated 5 out of 5 stars

Very good experience

Emails were answered quickly, photos submitted by me and an acceptable offer made. I was given a date for collection and the name and number of the courier, who liaised well regarding pick up time, he then waited whilst the money was deposited into my account. Very good service and would use again!

14 February 2026
Rated 5 out of 5 stars

Great experience and excellent…

Great experience and excellent communication with good honest advice and smooth transactions. Highly recommend this company for selling your sewing machines and accessories.

11 February 2026
Rated 5 out of 5 stars

Seamless sewing machine sale…

Within a couple of days of submitting my machine details I received a fair offer. Once accepted, arrangements were made quickly to pick up the machine, I didn’t have to do anything else other than package it up securely as per instructions.
Royal Mail collected on a Monday and the money was in my account a few days later. What an excellent and efficient service. I shall certainly recommend and use again should I have a future machine to sell.

8 February 2026
Rated 5 out of 5 stars

Sewing machine sale

Very quick response to our request and reasonable price quoted. Pick up as promised and payment in our account the next day. A very pleasant experience

11 February 2026
Rated 1 out of 5 stars

Took days to get back to me after an…

Took days to get back to me after an initial quote only to be told they were not accepting my machine, which is brand new still in the box. Not a very sufficient way to run a business. Avoid

9 February 2026
Unprompted review
SellMySewingMachine logo

Reply from SellMySewingMachine

Hi John,

Thank you for your feedback. I’m sorry to hear you were disappointed with your experience, and I appreciate you bringing this to our attention.

We are a small specialist business and carefully review every machine offered to us so that we only take on models that fit our current refurbishment and resale process. This does mean that, on some occasions, even brand-new machines may not be suitable for us to purchase. Our intention is always to be transparent and responsible in how we operate, rather than making offers we cannot properly support.

Thank you again for your enquiry, and I’m sorry we weren’t able to assist on this occasion.

Kind regards,
Sell My Sewing Machine

Rated 5 out of 5 stars

Easy start to finish

Easy start to finish, came back to me promptly after my initial enquiry. Arranged collection quickly after we had agreed price and payment made promptly. A pleasure to deal with. Would recommend!

8 February 2026
Rated 1 out of 5 stars

2 emails and a text

2 emails and a text - no response

28 January 2026
Unprompted review
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you for your feedback, and we are very sorry to hear this.

We cannot currently see any emails or messages linked to your enquiry, so there may have been a delivery problem. We do always reply to every customer as quickly as possible.

Please could you contact us again directly so we can look into this urgently and make things right for you.

We would really appreciate the opportunity to help.

Rated 5 out of 5 stars

10/10 service

Good communication. I emailed Sellmysewingmachine and the offer came back the next day. The sewing machines were collected within a week and the money was in my bank account as the courier was loading them into the van.

2 February 2026
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you for your wonderful review.

We are delighted everything went smoothly and that you were happy with the offer, collection, and payment process.

Wishing you all the very best, and thank you again.

Rated 5 out of 5 stars

Excellent experience

Excellent experience
I sent photos of my sewing machine and received an offer within 24 hours. The collection was arranged for me and payment received really quickly
I couldn’t be happier with how everything went

4 February 2026
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you for taking the time to leave such lovely feedback.
We always aim to keep the process simple, fair, and efficient, so it is great to hear this was your experience.

We truly appreciate your recommendation and hope to help again in the future.

Rated 5 out of 5 stars

Needed to sell my machine due to a…

Needed to sell my machine due to a house move & never used it. Found this company online emailed them & got a reply in a couple of days was given a price which I accepted, they organised for it to be picked, up all I had to do was box it up safely . Then the money was in my account within a couple of day's. Would recommend them to anyone. Whole process was very easy

26 January 2026
Unprompted review
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you for your wonderful review.

We are delighted everything went smoothly and that you were happy with the offer, collection, and payment process.

Wishing you all the very best, and thank you again.

Rated 5 out of 5 stars

What a great little company

What a great little company. Happy to know my old machine is going to have a new life rather than end up in landfill.

22 January 2026
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you for your kind review.
We’re really pleased the process was smooth and easy for you.
We truly appreciate your support.

Rated 5 out of 5 stars

Super easy transaction

Super easy transaction, quick replies to messages, lovely to deal with, highly recommended.

28 January 2026
SellMySewingMachine logo

Reply from SellMySewingMachine

Thank you so much for your review.
We’re delighted you were happy with the service and overall experience.
All the best, and thank you again.

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