Tyre Pros Reviews 

565
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and polite staff, often highlighting their helpfulness, knowledge, and respectful treatment of everyone. The service is frequently described as excellent, efficient, and quick, with many appreciating the fair pricing and the team's ability to resolve issues promptly. People often feel confident in the service received and express a strong intent to return for future needs. However, some people were dissatisfied with the service, citing issues like damaged alloy wheels, incorrect tire inflation, and a lack of responsibility from the company. A few other people also felt that customer service was poor, mentioning rude staff, refusal to perform advertised checks, and an overall lack of professionalism and care.

What people talk about most

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers find product experiences to be ambiguous, with some feeling secure with new tyres and appreciating... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising individual agents for their... See more

Price

People report positive experiences with pricing, often finding services significantly cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

565 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(565)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service Lichfield Tyre Pros

Excellent service today I was helped straight away after a nail had been embedded in one of the tyres to my car I was on my way to hospital with my son when the tyre pressure light lit up I went to the Lichfield garage and the tyre was mended and I was back in the road within 15 minutes

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Leaky Tyre

Popped round Tyre Pros Bordon to have a slow puncture fixed. They quickly took the wheel off and found the leak. Leak was coming from the rim, so they removed the old paint and debris to help with a better seal. All fixed and a small charge for their efforts. Totally recommend.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I went into the Hove Tyre Pro today as I had a screw in my tyre. It couldn't be repaired so I had to get a new one. Serena in the office and her colleague were very friendly, extremely helpful and the tyre was changed straight away. The price was also very good. The staff are a credit to the company.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Manager Emmitt Vincent and team STS Tyre Pros, Watton, Norfolk.

Great customer service from Manager Emmitt Vincent and his team at STS Tyre Pros in Watton, Norfolk. My new exhaust from them about 8 weeks ago started making a louder noise. I returned this morning whereupon Mr Vincent quickly dealt with the issue. I will definitely happily go back to them again if and when required. Team always professional and welcoming. The air conditioned waiting room is a definite bonus too.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Service Above and Beyond !!!

This morning I had the unfortunate pleasure of a puncture on a job vehicle out on the road and without a spare and needing the car back in the road quickly, I turned to TyrePros in Letchworth in Hertfordshire.
With the help of the RAC who I have to say were fantastic, turning up very quickly to get the wheels off for me.
I spoke to Michael the manager an TyrePros and although he was short staffed and busy he was able to get me a tyre and fit it within an hour of my initial phone call with him.
Michael and his staff went far and above what I would call normal service, he could of quite easily said “sorry I can’t help you today” but he didn’t and without his positive attitude and help I’d still be stuck and probably wouldn’t be back on the road until Monday at the earliest.
People like Michael need to be recognised as we in society are far too quick to criticise and to complain but don’t spend the time to say thank you and to give praise where praise is due.
TyrePros Letchworth, great job !!! 5 star plus today. Thank you Michael.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

puncture repaired Holt branch

Had a puncture repaired at the Holt Norfolk branch this week. Fast efficient and a reasonable price.
Staff were very polite and helpful.
Highly recommended .

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Hove recommended by friend…

Tyre Pros Hove recommended by friend because they were really helpful and pleasant when she had a flat tyre and I have to agree. Ben was polite, checking all my tyres and resetting the onboard system without patronising me, a rare gift!

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Extremely expensive

Basic service, triple the price in Aylesbury.
They just want to make you believe that the work is veri complicated, and based on that they overcharge as much as they want.
Just keep away, and always ask for second opinion. Don’t relay on what you hear from them.
I have learned my lesson hard way with them.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

I came back to the Bromsgrove branch…

I came back to the Bromsgrove branch because I had a puncture repaired here last year, and received friendly and professional service.

Same again today; a recently acquired vehicle was making a grating sound, so they took a close look at it. Couldn’t find anything, but they’ve given me peace of mind. I will always use them.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

TOP DOLLAR

Spoke on phone regarding four tyres for my ford Mondeo very helpful got great quote within the hour took car in and had all four tyres done and got a great honest price very friendly service and people will now always go there and spread the word happy days

18 June 2024
Unprompted review
Rated 1 out of 5 stars

I took my car in to a local branch as a…

I took my car in to a local branch as a tyre was losing pressure. I was told I needed a new one costing £160. I was not offered a repair.
I asked to see the problem with the tyre and was shown a tiny chip embedded in the rubber.
I took it elsewhere and they repaired it for £24.
Not impressed on any level.

17 June 2024
Unprompted review
Rated 1 out of 5 stars

Will never use Cheltenham branch again.

Will never use Cheltenham branch again.

Booked online a week ago.
Ref PR76-2175733

For today 10.15.
Arrived 10am to be told no slots for an hour due to walk ins.
So, there is no point in booking online with tyre pro.
They will take your money....upfront ...for a week and on the day will not honour the agreement.
No apology. Seems process of messing customers around that have booked a slot is normal business for tyre pro.
Avoid

Went to another place who accomodated me as a walk in.
Avoid.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, went to tyre pros Chorley for a free wheel alignment check to see if my issue was the tracking, was told to leave the keys and come back about 15 mins later. Missed a call in the meantime and when we arrived back he said that’s the report it’s done how do you want to pay, I said it’s here for the free check and the technician says “you didn’t want it doing? I went ahead and did the work assuming you wanted it doing” to which I replied I didn’t he then asked for the keys back reversed the work he had done saying “so you have wasted my time” even though it was his mistake for assuming then proceeded to tell me that’s too dangerous to be on the road, if it was so bad why risk another human being for your mistake? Not only that the proper garage I took it to found out he had reversed the camber to over treble that it was before from 0.4 to 1.50. Car is also just the 1 axle that needed doing but wanted £70 for a full wheel alignment, went to pro tyres (different company) amazing staff very helpful sorted better than the original technicians final work and was £29+VAT

10 May 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfied!

been here a few times and would highly recommend. Friendly, accommodating, fast and very honest with pricing too.

21 May 2024
Unprompted review
Rated 1 out of 5 stars

Badly managed placed

Badly managed placed, Coventry. Had tyre check booked at 1.30 today. Arrived and told wait 20 mins. After 25 mins asked how long, was told by the only person working that he's got more work to do as they made a mistake with someone else's car and I need to wait more longer. As I had to get back to work, I had to leave without check. Really they shouldn't do tyre checks if they don't have enough staff to deal with customers. Wasted time

16 May 2024
Unprompted review

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