Tyre Pros Reviews 

565
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People appreciate the team's efficiency, quick service, and knowledgeable approach, making their visits smooth and stress-free. Many also found the pricing fair and reasonable, with flexible payment options and free assessments. However, some customers reported issues with work quality, including damaged alloy wheels or incorrect repairs. A few also experienced poor customer service, mentioning unhelpful staff, and a refusal to take responsibility for errors. These instances suggest occasional inconsistencies in service delivery.

What people talk about most

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers find product experiences to be ambiguous, with some feeling secure with new tyres and appreciating... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising individual agents for their... See more

Price

People report positive experiences with pricing, often finding services significantly cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

565 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(565)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Royston sts tyre pro

After getting a slow puncture at work in bishops stortford! I rang around local garages to see if they could repair my tyre so I could get home which is a 45 minute drive. No one would entertain the idea of fixing my tyre that day! ( time was 4pm). So I rang my local sts in Royston and spoke to Geoff, who assured me he would be able to help me, if I could get to the work shop before the end of the day! I arrived in Royston around 17:40pm! And I was back on the road by 17:55pm…. New tyre and all tyre pressure checked. By far the best costumer service around. This is not the first time Geoff has saved the day!! Geoff is an asset to this company, and should be used as an example to show other brunches what the standard should be.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Damage by the pros...

Went to change a flat tyre,ordered a brand new one as told that they couldn't repair the flat one because the screw had torn it and when i went back in the afternoon found the brand new tyre fitted on the rim and my rim recently refurbished perfectly totally damaged by the pros,scratched,black paint out and they do not refund me the cost of refurbishment as initially told me.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

TYRE PROS BURY ST EDMUNDS

Flynn was super helpful and friendly. The price {£108 less than a tyre place just up the road) and quickness of ordering was much appreciated by us. Chris in the workshop did a video to show what work was carried out. We were happy with the work and were on our way quickly. Shall definitely use this company again.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Chesham Branch

The Chesham Branch gave a fantastic service when my daughter’s exhaust fell off. I believe someone even went to collect one of the parts for the exhaust to get her back in the road the same day. The car also required 2 tyres and these were fitted at the same time.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking, local to me on bath rd, no customer service, and dumb and Dummer messing around in workshop, didn't even get served will never enter this joke of a garage again

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Just popped in for safety check

Just popped into tyre pros to check a tyre that had a small tear. They are very thorough and helpful and have a good sense of humour. Always go here. Great service. Thanks guys for the help and reassurance.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

1 out of 10

The service at our local outlet is really awful. No communication whatsoever, no response to telephone calls. I have just spent over £300 with them but that is almost of no consequence - I would hope they would treat any customer much better than the bitter fare I have been served. They just have no idea of common civility. It isn't difficult even if they are busy. Frankly if they cannot carry out the work properly they shouldn't take it. That includes communication. They may be understaffed but being polite to customers and making some effort to keep them informed isn't such a hard task, is it?

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and friendly staff

Very knowledgeable and friendly staff. I booked my car in for a wheel alignment check with Tyre Pros Halifax.
The process was explained in detail and any questions I had were answered. I can certainly recommend them. Many thanks to Wayne & Faraz. David Gray

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and professional tyre repair

Have used Tyre Pros, Oakleigh Road, North London before. Went today for a repair to a puncture repair. Turned up without booking and they managed to repair in about 45 mins. They checked each tyre and forwarded a summary status report of all tyres, not just the one I needed repairing.
Back on the road again.
Excellent staff & very professional.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Space Saver Wheel Kit

Having just purchased a new car, it was supplied, without a spare wheel which I prefer to the repair kit. Whilst I was able to purchase a space saver wheel kit, I was unable to have it complete with a tyre. I contacted Tyre Pros in Watton and, having identified the tyre size they were able to have the tyre delivered the next day and in less than 24 hours I now have exactly what I still think every car should be fitted with. Thank you for a being able to solve my problem so quickly. Very impressed

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Best team of Tyre Pros…

Great thanks to whole team of Tyre Pros I have visited multiple times. All guys have been very helpful, professional and experienced.
Thank you again for a last job which you have done free of charge!!!
I wish there would be more businesses like this in the area.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou tyre pro Norwich I was going…

Thankyou tyre pro Norwich I was going on a long drive they check my alignment and all safety Checks, lights, engine, oil, tyre pressure all things for a long trip Very helpful customer service excellent recommend them thanks again

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Slow puncture during long journey garage…

Recently had to find emergency garage due to a slow puncture and luckily Tyler Pros Swaffham was closest. Very helpful friendly service despite them being fully booked. I was soon on the rest of my journey to South Yorkshire.
Thanks again Tyre Pros 👍

3 August 2024
Unprompted review

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