Tyre Pros Reviews 

567
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People appreciate the team's efficiency, quick service, and knowledgeable approach, making their visits smooth and stress-free. Many also found the pricing fair and reasonable, with flexible payment options and free assessments. However, some customers reported issues with work quality, including damaged alloy wheels or incorrect repairs. A few also experienced poor customer service, mentioning unhelpful staff, and a refusal to take responsibility for errors. These instances suggest occasional inconsistencies in service delivery.

What people talk about most

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers find product experiences to be ambiguous, with some feeling secure with new tyres and appreciating... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising individual agents for their... See more

Price

People report positive experiences with pricing, often finding services significantly cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

567 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(567)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Haslemere Tyre Pros are very good

I don't know about all the branches. But Haslemere is great.
Pleased that David has returned. Such a helpful person.
I've not found better.
Thank you again for helping me out when my batteries were dead.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service at short notice.

Arrived at Hemel Tyre Pros, without appointment needing a tyre repair at short notice, as I am a Driving Instructor, and my pupil had imminent driving test. Dan, and Ahsan managed to get me in straight away, repair the tyre, and check the car over.
Have used this venue, on several occasions,
and they always go the extra mile. Pupil passed test so everybody happy. Great service.
Much obliged.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Really excellent help

Visited the garage in Rainham Kent. Had the most amazing service getting my tyre pressures checked. Would definitely go back there again.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and professional

Friendly, knowledgeable and helpful staff at STS Old Palace Road, Norwich, made having 2 new tyres on my Ford Ranger a really good experience, even put my spare wheel back on the carrier under the truck. Best experience I have had of tyre changing in 42 years of driving

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Well done Royston Branch

I had a problem with tyre pressures and it turned out to be a simple fix. Will highly recommend the Royston Branch for dealing with this quickly and efficiently.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Refreshing honesty and professionalism

Booked in to have a replacement tyre fitted. Existing tyre had a nail in it. Fortunately I have tyre insurance so was a straightforward issue. The East Grinstead branch were so professional and honest. They advised that rather than fit a new£400 tyre they would repair it free of charge. Excellent service

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Chesham - great service again

Had a broken gear part on my daughter’s Mini. Limped it back from Gerrards Cross the day before with no reverse or first gear. Should not really have been such a quick repair but Craig, Bradley and the team (think it was Ben who fetched the part for me?) were proactive, They were mega helpful and bent over backwards to do it quickly. Highly recommend and trust the Chesham branch of Tyre Pros and will continue to use them on the family’s cars.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Cautionary tale

Visited Norwich branch for suspected tyre puncture, was told needed two new rear tyres at £531, refused and visited alternative garage where puncture was located and repaired for £25, thanks tyre pros for attempting to rip me off 3 days before Xmas

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Credit goes to Ash & Brandon at…

Credit goes to Ash & Brandon at Cheshunt branch. After my car had a bang on rear & needed wheels alignment. Tyre pro’s did what 2 previous tyre companies didn’t want to know about. They explained everything in detail & now my Audi A7 is safe. Top guys.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Fab service

Used today in maidstone, I called needed a tyre checked to see if it could be fixed, ( it couldnt) i had called at 9am in seen 9.40 and off again by 10.40, it was very busy but Dylan was helpful polite and the guys got me fixed up and off to collect my grandson super quick (IMO)

16 December 2024
Unprompted review
Rated 1 out of 5 stars

A bit pricey,at Haslemere Pro Tyres and didn't reach my expectations

My first experience and visit to Tyre Pros Haslemere is a bit pricey, I didn't find the staff very polite and a bit intimidating. I was quoted a much better price elsewhere for wheel alignment and for a temporary fix of budget tyres the amount charged was a bit much. It pays to shop around. My personal experience of tyre pros Haslemere wasn't great. I never visited before and won't visit again.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of using the weston super mare branch

I recently had the pleasure of experiencing exceptional customer service at STS Tyre Pro, thanks to the incredible assistance from Jason, the Centre Assistant Manager. From the moment I walked in, Jason greeted me with a warm and welcoming smile, immediately making me feel valued as a customer. He took the time to listen carefully to my concerns and provided insightful recommendations, all while maintaining a professional yet friendly demeanor.

What truly stood out was Jason’s dedication to going above and beyond. He not only ensured that my tyre issues were addressed promptly but also took extra steps to explain my options thoroughly, offering transparency on pricing and services without any pressure. His attention to detail and commitment to delivering top-notch service were evident throughout the entire process.

Thanks to Jason's high level of customer care, I left feeling confident and satisfied. His exceptional service has certainly secured my loyalty, and I will undoubtedly be returning for all my future tyre needs. It's clear that STS Tyre Pro values long-term customer relationships, and Jason’s outstanding service is a true reflection of that commitment. Highly recommend this centre for anyone looking for reliable service and a top-notch customer experience!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Super smooth

Super smooth. We had a slow puncture in our OSF tyre so booked it in with Tyre Pros St Albans via the Kwik Fit website. Next day (Sat) availability. Car straight up on ramp, thorn found in tyre, tyre repaired in 35 mins, all tyres checked and pressurised. £35 and done.

TIP: if it's your first visit, they are located on Alma Rd not London Rd as the web address will tell you.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had a slow puncture so went to Huntingdon Tyre Pros.
Excellent service. Managed to patch puncture so I could use car and then prompt service to fit 2 new tyres.
Being a woman on her own, I have never been comfortable in these surroundings.
However, the team were friendly, efficient and explained everything to me and put me completely at my ease.
Will definitely use again and recommend.
Thanks again for an excellent service!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Once again perfect service

Once again, STS Tyre Pros did not disappoint !! I cannot believe how your staff are just also nice, pleasant, helpful, engaging and go that extra mile! The young man who I have previously dealt with for a few years has now left and he has been replaced by Nathaniel Green and pleased to report he is all of the above as well .
Top notch service , care and professionalism once again from STS Tyre Pros in Canary Way Norwich. THANK YOU ( the exact date may be incorrect but it was October ).

17 October 2024
Unprompted review

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