Tyre Pros Reviews 

564
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond to assist with various needs. Many highlight the excellent service, noting quick and efficient work, even for last-minute requests, and appreciate the clear explanations provided by knowledgeable team members. However, some people were dissatisfied with the service, reporting issues like extensive damage to alloy wheels and poor customer service with staff described as rude. There were also mentions of cars not being touched during scheduled appointments and issues with advertised checks, leading to a perception of unprofessionalism and a lack of urgency.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding customer service from... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Reviewers mention ambiguous feedback about product quality and service. While some customers praise the quick... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing gratitude for dedicated and... See more

Quality

Users describe ambiguous interactions with quality, with some customers reporting significant issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

Went to STS Tyres today in Acle Norfolk to get two front tires for my Porsche Boxster. The two guys there were very friendly very professional and very helpful. Their service was first class and I def... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

564 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(564)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing skills and service

I called in with a “strange” noise problem. The young man did a thorough check and then went for a little drive after which he was able to diagnose the problem. All this done after I called in with no appointment on a busy Saturday. I had to leave my car over the weekend as the parts would arrive Monday. I feel the diagnostics of Josh saved me from a serious accident or severe damage to my car. So pleased and impressed - thank you

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I’ve used Tyre Pros Holt before for my car and my wife’s car and their service is always excellent. Professional, courteous and friendly. Thank you Ed for your service.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

The team at Royston were fantastic

The team at Royston were fantastic, especially Geoff. I needed to get a tyre due to needing to use the car to drive my daughter to her wedding the next day, when i rang them at 3.00 PM they were incredibly understanding and helpful which reduced my stress levels and helped me.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service as always

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice and always go above and beyond. We have taken our vehicles to the strood branch for years and would highly recommend them to anyone !

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke…

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins later all done very happy customer. 😊 Definitely recommend Tyre Pro Rochester. Funny because before I popped in there took my car to Kwik fit where I live just outside Gravesend for same thing the guy that served me at Kwik fit Gravesend seemed like he needed to go out and buy a Personality seemed miserable and Rude. He told me there was a fault with my Air con. Needs further investigation said could be a blockage. Funny that because Tyre Pro sorted it within 45 mins. Clearly didn't know what he was doing .

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Took my car to the Watton Norfolk branch with a leaking tyre. The team quickly diagnosed a faulty valve which was replaced - at no charge.
Would highly recommend.

12 June 2025
Unprompted review
Rated 2 out of 5 stars

Tyre Pros Guildford don't know how to change a tyre properly. What a joke

Tyre Pros Guildford act like they don't know what they are doing. Booked it on Kwik fit because needed a new tyre fitted asap and showed so much available appointments at Tyre Pros Guildford. Wonder why.
When I drove to the appointment they looked at me like they didn't know if i was meant to be there or not meant to be there? The garage looked dirty and unkept. So they put on a new tyre which i have to say does not look new so i question if it really is. And then after my new tyre was fitted, my pressure warning light didn't go away. I've changed tyres before and it's never remained on! The guy who looked in charge told me to drive off and it would auto turn off. I thought this guy is full of crap but i still drove off and the warning light did not go away. So i went back after 15 mins of driving around and said my car was showing me the new tyre pressure was not pumped up enough or matched the same as the other three and my light was not going off. They put more pressure in the tyre and wow it finally went off..... Like are you serious? These Tyre specialists professionals don't know how much pressure to put in a tyre? Or even check they have done a proper job? Embarrassing and disgraceful. Tyre Pros! my ass. What an absolute joke and time waster. Train your mechanics better.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Steve Hughes.

Steve Hughes.

I visited Tyre Pros today because my exhaust was rattling. I was given an appointment within 2 hours. On arrival Andy had a look at the exhaust and told me that he could resolve the problem. 10 mins later the problem was fixed. I offered to pay but Andy said that there was no charge. I am very grateful to Andy and Tyre Pro and wouldn’t hesitate to recommend him and his team.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service at Keynsham branch

Very impressed with the speedy service provided at the Keynsham branch when replacing the battery on my Ford Fiesta. Jason was exceptionally helpful during my phone enquiry and this continued when I arrived at the depot. Altogether a very good experience at a very competitive price. I have used this depot previously and have always been happy with the service. Highly recommended.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I've just visited Darlington Tyre pros

I've just visited Darlington Tyre pros. After hitting a kerb I had a tyre swapped, put on a new rim and full alignment. The lads were very professional. They had the Job done in no time and the price was fair. The van drives lovely again now. I will definitely use Darlington Tyre Pros again.
Cheers Lads
Mr Galloway

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Excess pressure put in new tyres

Bought 4 Kumho tyres via Blackcircles to be fitted at ATS Alton. Everything went fine on the fitting day albeit slowly. The car, a Peugeot 3008 asked me to check the tyre pressures and register them into its monitoring system. I was astonished to find that the pressures were 3 times the recommended value i.e. between 70 and 80 lbs per sq in. I presume that this would affect grip particularly in the wet. It would also have worn the tyres quickly in the centre of the tread. There were two operatives on duty on the day but they both fitted and inflated at least 1 tyre each - suggesting that the problem in endemic. 1 dust cap was also missing. I dread to think how much torque was applied to the wheel bolts. I have uased them several times in the past with no problems - I have even recommended them. Never again!!

23 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT recommend

My wife took her car for an MOT and interim service. They said all the tires are perished. She paid GBP 339.00. Shortly after that I drove the car to London, the steering wheel was shaking at 75, It WAS NOT doing that before she handed the car to them. Going back to them, the guy at the reception was so rude and I almost felt that he was going to throw me out. He didn't even try to look at the car. Extremely Bad business manners. Don't ever go there. I would not give a single star if I could.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

East Grinstead Tyre Pro - amazing service

I took my tyre to East Grinstead Tyre Pros just before Easter for an urgent repair for a puncture. We were going away for the Easter weekend and needed a quick fix to be able to leave. Not only did the guys fit the job in within a few hours but also did the repair for free! Amazing service, understanding and generosity. Would thoroughly recommend them for any tyre services.

17 April 2025
Unprompted review
Rated 1 out of 5 stars

Took my wife’s VW Caravelle in for a…

Took my wife’s VW Caravelle in for a Hunter wheel alignment. Phoned up two days prior to book it in.
I asked the price and was told £71.95.
No mention of anything else. After the appointment and wheel alignment I was told “that will be £99.90. I was so shocked.
If I was told on the phone prior to booking that it was from £71.95 and then VAT to add and if the rear needs additional adjustment etc etc then I would have been aware.
In my experience never accept something that’s free …. A free alignment check for instance things a very rarely free.
It’s basically “Up Selling”

17 April 2025
Unprompted review

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