Sorry to see them go. Even though their services stopped, they were very patient and understanding with me as I slowly paid off my balance. Customer service was great too, good communication and plea... See more
Company replied
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See what reviewers are saying
my account was closed last year and fully paid up. now im getting messages to say my May bill is late for 49PENCE. Firstly i dont have an account and secondly my account has been closed since last ye... See more
Company replied
Great concept and very useful card. Devastated however to receive news this morning that the 3 month interest free facility is to end in July. This was the real icing on the cake. Only redeeming featu... See more
Company replied
I'm presently not using my Tymit card,just simply running down the amount still owed. I'm still debating on what benefits the card will now have without the 3 months interest free deferred payment pla... See more
Company replied
Company details
Written by the company
We’ve changed the credit card to make it completely transparent, fair and exciting to use, with cutting edge fraud protection
Contact info
Merchant Square 5, W2 1DP, London, United Kingdom
- hello@tymit.com
- tymit.com
3.5
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Until recently I really liked this…
Until recently I really liked this product. When things go wrong they go horribly wrong. I had a fraud on my account and no proper assistance was provided and when I disputed the relevant transactions, my claim was not upheld without collecting any further information from me. I would caution against this card. Susceptible to fraud and when it does unfortunately happen, this issuer won’t back you or even help you.
Responding to Tymit’s reply:
Other than an email confirming a ticket being raised. No further contact has been made and I wonder whether due care is being given to the investigation. I’ve provided more info voluntarily and did not receive an acknowledgement of my contact. I’ve requested multiple times to be contacted but each attempt was ignored. I really question this company’s practice of due care and treating its customers fairly.
3 October 2023
Unprompted review
Reply from Tymit
Thank you so much for taking the time and providing us with your valuable feedback.
We're sorry that you've not had a great experience since raising your disputed fraudulent transaction.
Since writing, I understand that our Complaints Specialist has now made contact and is currently investigating this case further.
Please kindly continue to monitor your ongoing ticket for further updates.
Thanks,
Team Tymit
I wanted to pay early in Full and Doru…
I wanted to pay early in Full and Doru sorted that out immediate for me..Very Satisfied with the Customer service
10 September 2023
Unprompted review
Reply from Tymit
Hi Greg, many thanks for the time you spent on leaving us feedback.
We're delighted to hear that our customer support team was able to resolve the issue for you.
If you need anything else in the future, please get in touch with us at support@tymit.com and we'll be happy to help.
Thanks,
Team Tymit
Great service from Tymit a happy…
Great service from Tymit a happy customer they offered 3 months interest free payments. Great no interest.
22 September 2023
Unprompted review
Reply from Tymit
Hi Kelvin, thanks for your great 5-star feedback.
We're happy to hear that you appreciated our free interest feature while we offered it and hope that you'll enjoy using Tymit for the other benefits.
We're here if you need anything, just drop us a line at support@tymit.com and we'll be on it!
Thanks,
Team Tymit
Wow...utter cowboys with dreadful…
Wow...utter cowboys with dreadful service.
Payments not showing, credit limit reduced with no contact, horrendous service - this is one seriously dodgy operation.
Trying to get in touch is very, very difficult - this is not a serious company - seriously, do NOT apply.
21 September 2023
Unprompted review
Reply from Tymit
Hi M Smith, thanks for taking the time to leave a review for us.
We're sorry to hear that we haven't met your expectations this time around.
We'd experienced an issue that meant some customer's payments were not showing promptly. This was rectified the same day the issue was identified, with affected customers notified once the situation was resolved. We sincerely apologise for the inconvenience caused
As a responsible lender, we have a duty of care to our customers. We regularly review the performance of all accounts and information provided by Experian, which considers credit commitments both within and outside of Tymit. As a result, on occasion, we may need to advise of changes to existing credit limits.
We endeavour to respond to queries as soon as possible, though we're sorry to hear that you've experienced difficulties with getting in touch. We've requested some further details so that we can look into your query further, but have yet to hear back.
Thank you so much for your understanding.
Thanks,
Team Tymit
Closed my account for no reason
Closed my account for no reason
Never missed a payment
Never went over my limit
Always paid on time
19 September 2023
Unprompted review
Reply from Tymit
Thanks for your feedback here.
We appreciate that this decision caused disappointment and frustration, we're so sorry about that!
As a regulated credit provider, we have a duty to protect all of our customers from potential financial difficulties.
We have based this decision on the information we received from the credit reference agency Experian and we reserve this right under Section 16 of your Credit Terms & Conditions.
Please accept our sincere apology for our decision, we wish you all the best in the future.
Thanks,
Team Tymit
Finance
Finance is more important for living and people they need support this days .
5 September 2023
Unprompted review
Reply from Tymit
Thank you so much for your feedback Mehran.
We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat.
Alternatively, you can contact us at support@tymit.com.
Thanks,
Team Tymit
Great service and quick response from…
Great service and quick response from customer service when I've had an issue or question. Recommend to anyone looking for a card from a reputable and customer orientated provider
29 August 2023
Unprompted review
Reply from Tymit
Hi Taz, many thanks for taking the time and leaving us this lovely feedback.
We're happy to hear that our customer support team is always able to help.
If you need anything else in the future, please feel free to get in touch with us again, we're here for you!
Thanks,
Team Tymit
I LOVE TYMIT, BUT!!
So far So good, I’ve enjoyed the services of Tymit over the years and I still do.. but not happy to see the free three months no fees gone.. maybe it might make me use more of my cash back credit cards, and also My Klarna and my ClearScore credits more..
17 September 2023
Unprompted review
Reply from Tymit
Hi Anthony, thank you for taking your time and leaving us your feedback.
We're delighted to hear that you enjoyed using Tymit and we appreciate you as a customer.
Unfortunately, the recent changes we've implemented in response to the current economic outlook have had an impact on our services and features that our customers benefited from.
Please know that we are actively reviewing our strategies to make sure we providing the best possible to our customers.
We hope you'd still find benefit in the ability to split your purchases into manageable payments, but can totally understand if the current offering no longer suits your needs.
Thanks,
Team Tymit
Great service excellent delivery
17 September 2023
Unprompted review
Reply from Tymit
Hi Jihad, thank you for the 5-star feedback here.
We're happy to hear that you're satisfied with our customer service.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
Thanks,
Team Tymit
This is the best credit card company…
This is the best credit card company I’ve used so far. Credit limit is good, interest rates are better than others, you can pay no interest if you pay back within the month. Main thing is they are really quick and fast with queries or solving issue’s.
14 September 2023
Unprompted review
Reply from Tymit
Hi Nav, thanks for your kind words.
We appreciate the time that you spent writing your feedback here and we're delighted to hear that you're satisfied with so many aspects of our product!
If you need anything in the future please get in touch with us at support@tymit.com and we'll be happy to help!
Thanks,
Team Tymit
Reply from Tymit
Hi Sergio, thanks for taking your time and leaving us feedback.
We're grateful for your kind words and delighted to hear that our customer support team provided great service.
If you need anything in the future, please drop us a line at support@tymit.com and we'll be happy to assist you once again!
Thanks,
Team Tymit
Well tym it has really helped me over…
Well tym it has really helped me over the last couple of years with the 3 month interest free option but now they have got rid of that I really don't think they can provide any value to me at all.
But I see they're moving to a b2b model so I guess they won't care really that they have made decisions which their current customers don't like. It's been nice knowing you. Bye tymit
7 September 2023
Unprompted review
Reply from Tymit
Hi Rebecca, thanks for taking the time to leave us your feedback.
It's great to hear that we were able to help you financially in the past.
Though we have had to make some recent changes in regards to our interest free period, we still care deeply about our customers.
By providing credit facilities at a competitive APR whilst continuing to offer flexible instalment plans, we hope that you'd still find value with our service.
But we also understand that not everyone will find the current features that we offer useful and we appreciate the time you've spent with us.
Thanks for being a Tymit customer, we wish you all the success in the future.
Thanks,
Team Tymit
Been using Tymit for over a year now
Been using Tymit for over a year now, incredibly friendly and helpful staff, issue's get sorted straight away, I've gotten rid of my other credit cards and just use Tymit now
6 September 2023
Unprompted review
Reply from Tymit
Hi there Keith,
Thanks so much for taking the time to leave us a review and we are delighted to hear about your experience with us.
We hope that you continue to enjoy your Tymit account and if you ever need assistance in the future, please don't hesitate to reach out.
Thanks, Team Tymit.
Very good experience for the whole time…
Very good experience for the whole time I had the account!
23 August 2023
Unprompted review
Reply from Tymit
Thank you so much for your wonderful 5-star review Tim.
We are happy to hear that you have had such a positive experience with us!
If you ever have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out at support@tymit.com.
Thanks,
Team Tymit
Tymit very good card
Tymit very good card. Wanted to change my address in my app. And contacted Tymit and they sorted it straight away, very helpful, can’t fault this card or company
Thank you
13 August 2023
Unprompted review
Reply from Tymit
Thank you so much for your feedback Christopher!
It's great to hear that our customer service team was able to help you efficiently.
We're always here to support you so please drop us a line at any time.
The easiest way to contact us is through the in-app chat. Alternatively, you can contact us at support@tymit.com.
All our best,
Team Tymit
Recommend Tymit
I have had no issues using this card and whenever I've needed to speak with CS they are always prompt and helpful.
3 August 2023
Unprompted review
Reply from Tymit
Hi Joe, thanks for taking your time and leaving us feedback!
We're really happy to hear that you're satisfied with our customer support team.
We love hearing from you, so please drop us a line at support@tymit.com or through the in-app chat at any time.
Thanks,
Team Tymit
A very timely response and resolved my…
A very timely response and resolved my issue with care and understanding. Great Service.
3 August 2023
Unprompted review
Reply from Tymit
Hi Simon, thanks for taking your time and leaving us feedback.
We're really happy to hear that you're satisfied with our customer service.
We love hearing from you, so please let us know if you need anything else, we'll be happy to help!
Thanks,
Team Tymit
Exceptional customer service from…
Exceptional customer service from email, phone call and execution of my request
I would highly recommend Tymit to anyone looking for a different way to manage your credit, No doubt a revelation in card management
D Price
1 August 2023
Unprompted review
Reply from Tymit
Hi Dennis, thank you for your kind words.
We are truly happy to see that you are satisfied with our customer service and we appreciate the time you spent writing your great feedback.
Should you ever need any assistance, feel free to reach out in-app or via email at support@tymit.com, our team will gladly assist you!
Thanks,
Team Tymit
I have not had one single update on my…
I have not had one single update on my complaint since leaving my last feedback. The lack of response is truly shambolic and this is by far the WORST service i have ever received from a credit card provider. Tymit's fall from grace has been severe.
14 July 2023
Unprompted review
Reply from Tymit
Hi Tosin, thanks for leaving us feedback.
Firstly we'd like to apologise for the delay in the resolution of this issue.
We understand your frustration and want to confirm that we're treating your case with the utmost urgency and attention. However, due to the complexity of the issue, we're still looking into it.
We understand that you've raised a complaint and we'd like to inform you that our Complaints team will continue making sure that you receive up-to-date information as soon as it's available.
We're hoping to provide you with a satisfactory resolution soon, ensuring that you're well taken care of.
Once again, we're so sorry for the delay on this, thanks for your patience.
Thanks,
Team Tymit
Federika was extremely helpful…
Federika was extremely helpful resolving my issues quickly after I paid my balance twice!
Refund arrived within a few days.
Thanks again
10 August 2023
Unprompted review
Reply from Tymit
Hello Wayne, thanks for your lovely 5 stars review.
We are delighted to hear that one of our agents was able to help and resolve your issue.
Should you ever need anything from us, feel free to reach out in-app or via email at support@tymit.com, our team will be happy to help!
All our best,
Team Tymit
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