TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professional setup and the team's excellent work ethic. Many people appreciate the fast and prompt service, along with the super-fast turnaround and excellent technical attention to detail. Reviewers also frequently mention the great communication, with updates provided throughout the process and helpful, informative advice tailored to individual needs. The products are consistently described as top quality and a brilliant improvement, with many noting the transformative effect on their bikes. The staff are highly regarded for their knowledge, helpfulness, and friendly approach, making interactions pleasant and productive.

What people talk about most

Service

People report positive experiences with service, often highlighting the fast, prompt, and excellent service... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting excellent communication and prompt... See more

Customer service

Consumers find customer service to be positive, with many reviewers expressing satisfaction with the help,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Great service from a suspension magician. Teut set and adjusts my brothers R1 race bike. This weekend at Donnington Park he worked his magic on my road Ducati X-Diavel. What a difference! From a soggy... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Tuet was very helpful

Tuet was very helpful. Answered all my questions and sourced some quality suspension parts for me.

I fitted the Nitron shock to my bike yesterday and I rode it for the first time today. Really impressed with the improvements it's made to my VFR.

I'd certainly recommend TW suspension and I'll shop here again in the future

7 March 2025
Rated 5 out of 5 stars

Happy with the service

I have not yet received the product due to shipping takes slightly longer due to distances.

But I would like to thank you all as the help you gave me when working out the parts was first class and I am planing on doing a vidoe of me assembling the shock and then adding pics with links so other poeple can get the same parts if they need. So thank you And look forward to dealing with u all again.

10 February 2025
Rated 5 out of 5 stars

From the moment I met teut he was such…

From the moment I met teut he was such a genuine nice guy plenty of time and very helpful forks and shock serviced and sent back in great time very knowledgeable guy will definitely be using his services again.

25 November 2024
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Dom,
Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services we have provided you and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Really good experience

The service at TW Suspension Tech Preston was absolutely fantastic! Got a suspension upgrade on my Kawasaki Z900 recently and Teut was really helpful and accomodating. He gave me great advice about what parts would be suitable and the bike was ready by next day. This guy really knows his stuff! Many thanks Teut!

19 November 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Dan,
Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Perfect dealer and quick shipping

Good product easy to shop and very quick shipping

19 November 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Great communication and fast delivery…

Great communication and fast delivery thank you

12 November 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Quick reply

Quick reply, had the part I wanted and quick shipping

22 October 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Liam,
Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Great Service and Information

Great information given upon initial request/ enquiry. Several options given at varying price points. No pressure. Good quality product and set up instructions.
Rear shocks for Triumph Speed Twin 1200.

9 October 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Richard,
Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

Rated 5 out of 5 stars

Great service and very knowledgeable

Great service and very knowledgeable

9 October 2024
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Mark,

Many thanks for taking the time to leave a review, this is much appreciated. I am pleased that you are happy with the services provided and look forward to supporting you again with any suspension work in the future. :) Best Wishes Teut

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