Tunbridge Wells Shutters Ltd Reviews 

336
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from start to finish, we had all quotes sent promptly as requested to help us decide. Steve knowledge is very helpful to decide the best options and we were then kept up to date with del... See more

Rated 5 out of 5 stars

We love our shutters and would definitely recommend using Tunbridge Wells Shutters. My family had used them previously and I’m very glad I also did.

Company replied

Rated 5 out of 5 stars

From start to finish Steve and the team were excellent. They measured, supplied and fitted perfect new shutters for all the windows in our new home. We were particularly pleased with the shutters for... See more

Company replied

Rated 5 out of 5 stars

Have used TW Shutters in our previous house and were really pleased with the results. New house now - new shutters. They look great. Professional job and Steve kept us up to date with delivery and... See more

Company replied

Company details

  1. Blinds Shop
  2. Furniture Store
  3. Interior Designer
  4. Window Treatment Store

Written by the company

Established in 2011 we are an independent company with the goal of providing high quality bespoke window shutters to homeowners and businesses. Since then, Tunbridge Wells Shutters has gained a reputation for exceptional service, expertise and attention to detail. Our customer reviews back up our ethos in delivering expertly fitted high quality shutters. Our service is always professional and our completely bespoke shutters ensure our customer's individual tastes and needs are met. Our knowledgeable team will be happy to help with design ideas and will assist you in making a great choice for your room. We only use our own fully trained and experienced fitters, no sub-contractors, which means your shutters will be fitted to perfection. Whether it's a simple installation or a complex project, our team is dedicated to providing a seamless stress-free experience for our customers. With lots of shutter companies out there you need to ensure that experience and a professional customer service are high on your list and this is what sets us apart in the industry. We pride ourselves on our: - Excellent customer service - Efficient communication - Expert advice - Precision measuring - Perfect fitting

Tunbridge Wells Shutters

Written by the company

Local and independent with over 10years experience

Contact info

5.0

Excellent

TrustScore 5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(336)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Love the shutters. 100% would recommend and use again

25 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you John, glad you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Hugely recommend

Start to finish it was a great experience with Tunbridge Wells shutters ... all lovely guys and super efficient when they fit the shutters. Plus they look amazing. Would definitely recommend

20 February 2021
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Jake, we are all very pleased you had a great experience with TWS and that you like the result.
Regards, TWS

Rated 5 out of 5 stars

Great service

Great service, really happy with the finished product, no hesitancy in recommending .

15 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Peter, thank you for reviewing us. Glad you would recommend our company, thank you.
Regards, TWS

Rated 5 out of 5 stars

Happy Customer

I could not recommend Tunbridge Wells Shutters highly enough. Thorough site visit, listen to what the customer want, high quality team, competitive cost, outstanding customer service and high end finish.

14 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Andy. Thank you for taking the time to leave us a review and we are very pleased that you found us consistent and professional throughout the process.
Regards, TWS

Rated 5 out of 5 stars

Excellent service

From the initial quote, to the end product, every step of the way TW Shutters were amazing. They were professional, polite, and did a top quality job. I would highly recommend them to anyone.

12 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Luke for taking the time to review TWS. We are very glad that you found us professional and that you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Great products, very happy.

12 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Hi Bonnie, thank you for leaving us a review, glad you are happy with our service.
Regards, TWS

Rated 5 out of 5 stars

Great service again

Great service again, very tidy and courteous team. Would recommend them to anyone, other family members have already used them.

12 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Robert for using TWS again and reviewing us, happy we could help.
Regards, TWS

Rated 5 out of 5 stars

I am absolutely delighted with my…

I am absolutely delighted with my shutters. The fitting team were excellent and went above and beyond. They were polite and helpful and I can feel the house is warmer now.I would strongly recommend this company. You will not be disappointed.

12 February 2021
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Patricia, so glad you are delighted with the shutters we installed at your property. Thank you for recommending us in the future.
Regards, TWS

Rated 5 out of 5 stars

So pleased with my shutters

So pleased with my shutters, they are beautiful and great quality.
Steve and his team were extremely professional and followed safe guidelines with Covid when working in my home. They kept me up to date on orders and were not pushey sales people like another company I got a quote from. I would highly reccomend this company.

12 February 2021
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Frances
Thank you very much for leaving us a review. We are glad that you found us professional at all times and would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Really happy with our new shutters

Really happy with our new shutters, great professional service.

8 January 2021
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Hi CK, thank you for reviewing us. We are pleased you found our service professional.
Regards, TWS

Rated 5 out of 5 stars

Highly recommend

Great to deal with from beginning to end. Friendly, helpful and did a great job of our shutters!

23 December 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Olly for leaving a review for us. We are very happy that you like the result and you enjoyed dealing with us.
Regards, TWS

Rated 5 out of 5 stars

We are very pleased with our shutters

We are very pleased with our shutters. They look lovely and have transformed our house. Excellent job.

2 December 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear AB. Glad you are pleased with your new shutters, thank you for choosing a local company.
Regards, TWS

Rated 5 out of 5 stars

Excellent

Used before , would use again . Very professional quality work . Highly recommend.

2 December 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thanks Paul for leaving a review. Good to see you again and really pleased you would recommend us.
Regards, TWS

Rated 5 out of 5 stars

Very pleased with my shutters now have…

Very pleased with my shutters now have them in every room. Very good service , prompt , good quality.

22 November 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you for leaving us a review. Glad we could assist you as a returning customer.
Regards, TWS

Rated 5 out of 5 stars

I absolutely love them so much..

I absolutely love them so much... so glad I went with the pale grey colour as it makes me slightly different to others in my road. Can't stop fiddling with them. Best money I have spent in a long time!!

10 November 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Hi Georgina, Thank you for leaving us a review. Glad you like the colour and you are happy with your new shutters.
Regards, TWS

Rated 5 out of 5 stars

Choose Tunbridge Wells Shutters

Steve and his team fitted our shutters yesterday and they look great. The whole process from initially getting a quote was very professional with good communication throughout. You can tell Steve takes a great deal of pride in his work and is an expert in the shutters and fitting them. They wore masks in our home without us having to ask and cleaned up everything perfectly afterwards. Thank you!

16 October 2020
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you Harriet for taking the time to leave us a review. Especially glad you found the whole process and the end result professional. Glad we could help.
Regards, TWS

Rated 5 out of 5 stars

Excellent customer service throughout

Excellent customer service from my initial contact with this company through to the wonderful installation completed today . Smart and polite individuals who take care to provide a high quality service to meet customer expectations. Delighted.

30 September 2020
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Dear Priscilla, thank you for leaving us a review on Trust Pilot it is very much appreciated. We are glad we met your expectations and you are happy with the result.
Regards, TWS

Rated 5 out of 5 stars

5 star service from beginning to end…

5 star service from beginning to end and we love our new shutters.

29 September 2020
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Hi Sarah, thank you for taking the time to leave a review, glad you are happy with the result.
Regards, TWS

Rated 5 out of 5 stars

Friendly team and fantastic product!

Steve and the team are so helpful from start to finish, product is fantastic, we’re very pleased!

24 September 2020
Unprompted review
Tunbridge Wells Shutters Ltd logo

Reply from Tunbridge Wells Shutters Ltd

Thank you NT for leaving a review for us, glad you like the end result.
Regards, TWS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look