I’ve had my TST bike for a bit now, and while I’ve run into a few minor hiccups along the way, I want to highlight how strong their support team has been. Every time I reached out, they were quick t... See more
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They advertise they are on sale but in reality, the price you pay is about 1/3 of the worth of the product they sell. A typical China business screwing Americans as much as they can. Example Price fo... See more
Ordered a new TST R7, put bike together and noticed a little tear in the seat cushion. TST is sending me a new cushion, great customer service, quick response in the same day too. Thanks, John Dami... See more
I do love the bike...There were some minor problems but I contacted customer service and so far they have been great and replaced some parts that came damaged...The bike looks and rides great and I wo... See more
Breach of guidelines
Excellent customer service
Excellent customer service! I judge a company behind the product and they went out of the way to make sure I was happy! Thank you!
Great customer services and great bike.
From the initial inquiry to the after sale customer services, the support team was great. Especially after you received the bike, there are many things/questions which needed some guidance and they are very helpful.
The bike itself is a little smaller that I thought but it works great for me and my wife since we are short, I am 5ft5 and she is under 5ft. When seated, my feet can touch the ground.
Power is great and if you unlock it's potential, it can go fast.
If you are tall and want to carry a passenger, I would recommend to get a bigger one.
Anyway, my experience with this company was excellent.
Best bike i ever had i lost the keys…
Best bike i ever had i lost the keys both of them they give me a 80 percent discount so I could grab the rear seat and pegs awesome
Bike is decently good
Bike is decently good, I unfortunately got cable brakes instead of hydraulics, but service is very quick and helpful
I got my daughter an ebike for college
I got my daughter an ebike for college. And she absolutely loves it. Great price, great battery, and great ride. My daughter lost her key that unlocks the battery and she was so upset. I reached out to customer service and they resolved the situation and I was able to get another set of keys. They were very quick and professional. Thanks
Very very helpful when having issues
Very very helpful when having issues. Bikes great.. Had to replace some parts due to an accident. They helped me reinstall it all by email.
We are enjoying our bike
We are enjoying our bike. My son was able to fit it up himself. There was a missing part and they got it to us in a timely manner.
To buy one is the only way they feel
My experience whit this e-bike is great.I have friends they ride bike.they likes to buy one but they have to save money. I was told all my freinds this E-bike is perfect to ride.
Outstanding Customer Service That Truly Stands Behind Their Product
Even though I experienced an issue with the battery on my eBike, the customer service team was outstanding. They responded to my emails quickly, provided clear step-by-step instructions to help me diagnose that the problem was the battery, and were professional throughout the process. It’s clear they truly care about their customers and stand behind their product.
Display Issue
I purchased two TST E Bikes. After about 15 miles, one of them stopped turning on. After replacing a few wires and some other things, we finally got a new display and that fixed the bike. The support team was very responsive to fix this issue. Thx,
Got my tst e-bike back in January it’s…
Got my tst e-bike back in January it’s perfect for what I need gym, work, etc. I lost a screw for the back fender so I called customer service and they sent me a new part.
TST R002 is amazing!!
Tst R002 is amazing!! Bought for my son now I need one for myself. Great power, Great suspension, and easy to put together.
Fantastic bike
Fantastic bike. Love everything about this ride. Great handling and speed, and excellent range! Shipping went smoothly.
The bike is all they claim it is
The bike is all they claim it is. Mine came with a bad button on the module. They had me do a video and they sent me a new one at no charge. Now im up and running. Well built machine too.
Beware
The bike shipped with a broken battery and other defective parts. I'm pretty sure they're using refurbished parts claiming they're new. The customer service is some of the worst I've ever experienced in my life. Don't even think about getting somebody on the phone because it's not going to happen. And once we started asking about replacement parts they immediately stopped responding to our emails. Do not buy from this company.
I'm not looking for anything crazy…
I'm not looking for anything crazy fancy or expensive. So I got one tst which is perfect for me at this price range.
So good
So good, so far. I ride both street and dirt but more dirt, more fun and interesting when off on the beaten path.
Great bikes - having a blast
We bought a 2 bikes on Dec 25- The bikes are fantastic
We love them- the quality is great and we are really enjoying them. It took my husband about 1 hour to put them together - They are cool ! Great sporty look and love the fat tires .
I’ve had a great experience with this…
I’ve had a great experience with this company. The bike feels solid, rides smooth, and performs better than I expected. Battery life is strong and the handling feels confident, even on longer rides. Delivery was fast and well handled, and customer support was responsive and helpful when I had a question. It’s clear they care about both the product and the customer. I’d buy from them again without hesitation.
TST R002 has been the greatest…
TST R002 has been the greatest experience I have ever had for night rides, and I been biking this bike lane since I was a child, I never felt so safe, especially since this area is running wild with aggressive coyotes when hungry...
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