I am writing a review for Acme Arb Ltd., tree specialists in Sheffield. This is the second time I have used this company and both times have received excellent service and most thorough and professio... See more
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Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
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Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more
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I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beth was great to deal with and helped…
Beth was great to deal with and helped me so much to get organized. Great customer service!
18 September 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Dean 1st call south West locksmiths...1st class
Booked at short notice. Arrived on time. Very reasonable price. Excellent service. Dean at 1st call south West locksmiths
17 September 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
The whole process was made so simple…
The whole process was made so simple and everything explained where needed. Simone was always on the ball with chasing up and making sure things moved forward ahead of schedule. A real benefit to any business and top class guidance
11 September 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Which? The perfect trading companion
Which? Trusted Traders has been an exceptional platform for an established small business such as ourselves. The communication is first class and enquires are from the very customers we are looking to target. My client manager, Sam Rashdi has been incredibly good in maintaining good communications, and has always been there to support us should we have any concerns. If you feel your business is first rate, then I would definitely look at Which? Trusted Traders to profile this.
10 September 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Sam too. Thank you!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reply from Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member; we'll be sure to pass this on to Molly too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Outstanding Guidance and Assistance from the Which? Team
Thank you, Simone and Tim, for their outstanding assistance and support throughout our entire application to become a Which? Trusted Partner. They were always responsive to our questions and guided us every step of the way. Their professionalism and willingness to help made the whole process much smoother, and we truly appreciate their efforts in helping us get approved.
2 September 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member and thank you for your kind feedback about Simone and Tim; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
MTS Plumbing and Heating
Jim offered a full and clear quotation proposal and carried out the boiler replacement job very well. This, combined with a competitive quotation, ensured we made the right choice in selecting MTS.
28 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Remember, if you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Fantastic experienced knowledgeable…
Fantastic experienced knowledgeable staff. Taking step by step process, advising you and your business giving you the best confidence in gaining good work platform.
Have just successfully completed all my checks and now managing my own business profile page. Adding all previous places and photos of when where and works being carried out by my business.
Great Staff knowledgeable Adding additional information to help current standards in marketing handling customers and customer care.
There's so much more. Just would like to add a big thank you.
Thanks again
29 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Broken 'slide and swing' Patio Doors....No more!
I had been unable to open my 'slide and swing' patio doors for 3 years as the company that manufactured and installed them became insolvent owing to the Covid19 pandemic. I called Woodfield Windows Southern to see if they could help fix the doors. I was so impressed with the professionalism and speediness of their response. I felt it necessary to right a glowing review for this company as they were not only able to fix my doors but also at a reasonable price. Well done them!!
21 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great service
Great service, Beth has been fantastic throughout+ Alistair was great throughout our video chat about protocols +conduct.
Thankyou very much hoping for a great working future together
13 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for both Beth and Alistair; we'll be sure to pass this on to them!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Thank You
I would just like to say a thank you and appreciate all the support I had whilst doing this endorsement from Simone (who was exceptional) and Tim the assessor, they were patient and explained everything to me so I could carry out the tasks that was necessary for my application. A Big Thank You
1 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such a great review! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Communication was great from the start
Communication was great from the start
Very friendly staff helpful with good advice pleasant to deal with *****
11 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive comment! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Professional, Friendly and Hassle-Free Sign-Up Process
I recently joined Which? Trusted Traders and was really impressed with how smooth and straightforward the whole process was. Everyone I spoke to was professional, friendly, and genuinely helpful from start to finish. It felt like they really wanted to make sure I understood everything and was comfortable at each step. The process had a good flow to it and never felt rushed or pushy. A great first impression of the organisation, and I’m glad to be on board.
5 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such great feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
5 stars
5 stars – Outstanding Service from Start to Finish
Simone Fitzgerald was incredibly helpful and made my whole experience completely stress-free. From the first contact, she was friendly, professional, and took the time to explain everything clearly. Nothing was too much trouble for her, and she really went above and beyond to make the process smooth and easy. It’s rare to come across someone so genuine and efficient. Highly recommend Simone — a real credit to Which? Trusted Traders.
2 August 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a great review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Thank you also for your kind feedback for Simone; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Avoid Which trusted traders
I hired a trader named Handy Property Services—endorsed by Which?—to refurbish my kitchen, and it turned out to be an absolute nightmare. He caused extensive damage: chipped units and worktops, installing them incorrectly and damaging my new appliances - dishwasher, oven and microwave all damaged, drilling right through panels, damaging tiles (some of which are now loose), and leaving the kitchen in a poor and unfinished state. The cost to rectify the damage will be significant.
Despite initially agreeing to make good on the issues, the trader has now ceased all contact and is refusing to carry out any further work. I reported the matter to Which?, provided all the requested evidence, and asked them to take action or at least publish my review. However, they've failed to do anything. I’ve called repeatedly for an update—no one is ever available to speak, and despite leaving my details and sending multiple follow-up emails, I’ve had no response.
I’m extremely disappointed. I’ve always held Which? in high regard and trusted their endorsements, but in this case, I feel completely let down.
18 July 2025
Unprompted review
Reply from Which? Trusted Traders
We're sorry that you have had to leave a review about our traders. We take all complaints about our traders seriously and will investigate your complaint. We would be grateful if you could contact us at trustedtraders@which.co.uk so we can gather more details about your complaint.
We also offer a free dispute resolution service for customers of our endorsed traders. If you would like to use this service, please contact us at trustedtraders@which.co.uk
Super helpful! Very pleased customer.
Beth Foston at Which? TT has been excellent helping our small business with endorsement. She kept in touch with us, offered assistance if we needed it and sent everything we needed to do in an email with clear steps. Great customer service and super helpful. Would happily recommend.
23 July 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
If TT is as good as the…
If TT is as good as the efficient/knowledgable/friendly and helpful representatives I have interacted with then we are looking forward to a long partnership
7 July 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone involved!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Molly was great
Molly was great, its a rigorous process to go though but we felt well supported. Everything was explained well and good communication throughout.
1 July 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Molly, thank you; we'll be sure to pass this on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Simone was really helpful couldn’t…
Simone was really helpful couldn’t asked for a better person to help us through the endorsement stage
7 May 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. That's some really positive feedback for Simone too, thank you; we'll be sure to pass it on!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Could not fault the service at all from…
Could not fault the service at all from start to finish. From our first enquiry to finally becoming accredited we were looked after by each member of the team. The process was straightforward and not intimidating at all despite the rigorous checks they have in place. Special thanks to Simone,John and Beth who helped make the process a smooth one.
13 June 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to everyone mentioned!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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