Really like this company! Initially, I was a bit doubtful because it looked so good to be true... However, it is one of those exceptional instances when what one thinks is right really is! I just made... See more
Company replied
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Review summary
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Based on these reviews
2-pc fleece set about 6 inches too short and no tags to show it wasn't used. Can't wear it. Can't gift it to a shorter friend. They offered 25% refund and could keep item. I declined. Then 50% but I'd... See more
Company replied
After frequent use, there are no loose threads or open seams visible anymore, a real guarantee of durability.
Company replied
2.4
Poor
59 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Deceitful + slow = SCAM
Name is deceitful. Not a Vancouver store at all. Very slow to process & ship orders. Very slow to respond to e-mails and I received an completely unrelated response : incompetence or intentional stall tactic ?
Total scam !
21 April 2026
Unprompted review
Not reliable and misleading business
This company lists itself as being based in Vancouver, BC but it actually operates out of the Netherlands and ships its products from China. I ordered shoes in a size 7 and I received a size 10 instead. When I tried to call the company I only reached an automated message and never received a callback.
I contacted them by email and they are insisting that I pay to ship the incorrect item back in order to receive a refund. The return shipping plus duty fees would cost me over $55, while the shoes themselves cost $78.55. They refuse to take responsibility for sending the wrong size in the first place.
Based on this experience, I do not recommend this company. Their lack of customer support and refusal to correct their mistake makes the business feel very misleading.
6 March 2026
Unprompted review
If I could give 0 stars I would.
If I could give 0 stars I would.
I sent the product to the address that they had specified in the email which was in China. The package was sent and then it was refused. Courier charges were over $200 and they will not budge on refunding the item or the shipping charges.
The courier had asked what I wanted to do with the package so I had messaged them 3 times stating I need to know what the new address is. 3 times I got a form email back asking for information that had already been sent. Then I was sent an address in the Netherlands to send it to.
Ultimately, we told the courier just to toss it as we were not getting anywhere with the company.
DO NOT DO BUSINESS WITH THIS COMPANY! They are a scam.
16 April 2026
Unprompted review
Reply from Thestorevancouver
Hello Carole,
I’m very sorry to hear about this experience. Issues with returns and courier handling can be extremely frustrating, especially when costs escalate and communication does not feel clear.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the return instructions provided and check the handling of your case to understand what went wrong with the address and courier refusal.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
The absolute worst
The absolute worst - quality worse than TEMU- now have to return it back to Netherlands (store not even in Vancouver). Clothes are nothing like you see online - you order the clothes and they make them and ship them from China using the cheapest materials possible. I will never make this mistake again and order from a company without first checking the reviews -
Compete disappointment
7 April 2026
Unprompted review
Reply from Thestorevancouver
Hello Pardip,
I’m sorry to hear how disappointing this experience has been. Concerns about product quality can strongly impact how you feel about the entire order, and I understand your frustration.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the items linked to your order and examine the product specifications and listing details so we can assess what may have gone wrong.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
This company is a total scam
This company is a total scam. Do not order from them. They used to operate under the name Envy Toronto. The name is The Store Vancouver, address is in The Netherlands, products are nothing like pictured on their website. What you receive will be absolutely inferior and unwearable. Protect your hard earned money
14 June 2025
Unprompted review
Reply from Thestorevancouver
Hello Karen,
I’m sorry to hear about your experience. Concerns about product quality and how items compare to the listing can understandably lead to frustration, and we take feedback like this seriously.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the item linked to your order and examine the product specifications and listing details so we can assess the situation properly.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
If i could give less i would
If i could give less i would. The sneakers i bought are so cheaply made i expected more for $60.00
The second pair wrong size wanted 7 got 8.5
Can't return cost more to ship than product.
Don't get fooled by the nice pictures.
Buy at your own risk.
13 April 2026
Unprompted review
Reply from Thestorevancouver
Hello Lilibou,
I’m very sorry to hear about your experience. Receiving the wrong size along with concerns about quality can make the order very frustrating, especially when the return cost feels unreasonable.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the order and shipment records to confirm the size issue and examine the item details so we can assess what went wrong.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
Very disappointing experience.
Very disappointing experience.
I am a Canadian customer, and I later found out that this company operates out of the Netherlands, despite presenting itself in a way that suggests otherwise.
I ordered a pair of sandals in size 7, but received a completely different size (EU 40), which is much larger and unwearable. This is a clear fulfillment error.
On top of that, the quality of the product is extremely poor and does not match what was advertised on the website. The materials and workmanship are far below expectations.
After posting my review, the company responded publicly saying they would “review the case” and mentioned offering a 15% discount code for a future purchase.
However, this does not resolve the issue:
I received the wrong item
The product is unusable
I am still expected to pay for return shipping internationally
A discount code is not an appropriate solution when the seller made an error. What is expected is a full refund and return shipping covered by the company.
This raises serious concerns about how customer issues are handled:
wrong items sent
poor quality products
expensive and complicated international returns
inadequate resolution offered (discount instead of refund)
I would not recommend ordering from this company, especially for international customers.
Be very cautious before purchasing.
10 April 2026
Unprompted review
Reply from Thestorevancouver
Hello Mike,
I’m very sorry to hear about this experience. Receiving the wrong size is a fulfillment issue, and I understand how frustrating it is when the item is not wearable and the return process feels difficult.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the order and shipment records to confirm the size discrepancy and check the item that was sent.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After verification, we will arrange the appropriate resolution, including sending a one-time 15% discount code to your email for a future order.
— Casey, The Store Vancouver Customer Care
Find the same products on Shein, Temu, and Aliexpress for much cheaper.
I was looking through this website because I saw a pair of sandals on Google for this website. Upon further inspection of the sandals and looking throughout the website I couldn't believe I was seeing items I've seen before but at much higher prices and the more I looked and compared the items I knew exactly where I've seen these products. Im a frequent shopper at Temu, Shein, and Aliexpress, I'm on these websites or apps almost every day and have ordered many products from these stores. For those of you who dont know about these stores they are similar to wholesale and very inexpensive items from China and Korea and you will find the same items on TheStoreVancouver.com for 4 or 5 times the price and these items are often bad quality and not the same as the pictures. I shop on these discount websites because there are a lot of very good items for great prices but you have to know what to buy and not to buy some categories are extremely better quality than others. Don't shop on TheStoreVancouver.com it is not based in Vancouver all the items are from China and are extremely expensive and cheap quality go to Temu, Shein, and Aliexpress and you will find all those products for much cheaper.
4 April 2026
Unprompted review
Reply from Thestorevancouver
Hello Cjay,
I’m sorry to hear about your concerns regarding pricing and product quality. When items do not feel aligned with expectations or perceived value, it can understandably lead to frustration.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the products linked to your order and examine the material specifications and listing details to assess the situation properly.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
It was an excellent shopping experience!
12 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Hatty,
Thank you for sharing your experience. I’m glad to hear everything went well and that your time with us felt smooth from start to finish.
Our team works to keep each order simple and reliable, so it’s great to know that reflected in your purchase.
We appreciate you choosing The Store Vancouver and hope to welcome you back again soon.
— Casey, The Store Vancouver Customer Care
Reply from Thestorevancouver
Hello Vanacey,
Thank you for sharing your feedback. I’m glad to hear you liked the blouse and that it made a nice impression.
Our team focuses on selecting styles that feel easy to wear and visually appealing, so it’s great to know this piece worked well for you.
We appreciate you choosing The Store Vancouver and hope you continue enjoying your purchase.
— Casey, The Store Vancouver Customer Care
An unbelievable experience
An unbelievable experience. Super quick delivery and totally satisfied with my order.
12 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Melodie,
Thank you for sharing your experience. I’m glad to hear your order arrived quickly and that everything met your expectations.
Our team works to keep delivery timelines reliable while maintaining product consistency, so it’s great to know that came through in your order.
We appreciate you choosing The Store Vancouver and hope to welcome you back again soon.
— Casey, The Store Vancouver Customer Care
I paid $150 for the shoes which are…
I paid $150 for the shoes which are worth maybe $10 in dollar store.
This company is definitely a scam. Can't return the item because shipping will cost at least $60 to Nederlands- nother scam.
DO NOT PURCHASE FROM THIS COMPANY !!!
30 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Marika,
I’m sorry to hear about your experience. Concerns about product value and the cost of returns can be very frustrating, especially when the item does not meet expectations.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the item linked to your order and check the return options available so we can assess the situation properly.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Casey, The Store Vancouver Customer Care
The Store Vancouver
The Store Vancouver
Is not as it seems. They appear local but returns will be costly as their products have to be returned to the country of origin including custom fees.
I hope an agreement can be reached as the shoes are a disappointment and hard to put on.
Just waiting for a response to my inquiry that could change my review as I have asked fll a refund
31 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Mireille,
I’m sorry to hear about your experience. Concerns about product quality and the return process can make an order feel disappointing, especially when expectations are not met.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the item linked to your order and check the available return options so we can assess the situation and provide the appropriate resolution.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the next steps and assist you directly by email.
— Casey, The Store Vancouver Customer Care
The communication was open and…
The communication was open and transparent, even during the period of changes in the system of rewards, I could utilize it and receive the item I was in search of. Shipment was quick and goods received flawlessly.
12 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Heath,
Thank you for taking the time to share your experience. I’m glad to hear the communication felt clear throughout and that you were able to use the rewards system without issues.
It’s great to know the shipment arrived quickly and that everything reached you in good condition. Our team keeps a close focus on both communication and fulfillment to ensure a smooth experience end to end.
We appreciate your support and hope to see you back again soon.
— Casey, The Store Vancouver Customer Care
Reply from Thestorevancouver
Hello Bibbye,
Thank you for sharing your feedback. I’m glad to hear you’re enjoying the softness of the sweater. That comfort factor is something we focus on when selecting materials.
It’s great to know you’re interested in more color options. I’ll pass this along to our product team so they can review adding additional shades in future releases.
We appreciate you taking the time to leave a review and hope to see you back again soon.
— Casey, The Store Vancouver Customer Care
They did not bring my order
They did not bring my order, but I got a great service and a refund. Good communication and a constant quick and courteous reply to email inquiries.
4 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Alexandra,
Thank you for taking the time to share your experience. I’m glad to hear our team was able to support you promptly and that the communication felt clear and responsive throughout the process.
While it’s unfortunate the order did not arrive, it’s good to know the issue was resolved quickly with a refund and consistent updates along the way. That level of follow-through is something we continue to prioritize.
We appreciate your understanding and your feedback.
— Riley, The Store Vancouver Customer Care
Worst company...cheapest sandals...they…
Worst company...cheapest sandals...they say "orthopedic" and it has nothing of ortopedic neither "quality" is not a way to describe the sandals.....The Store Vancouver IS CHINESE, NOT CANADIAN. I had to pay 99$ to send back 74$ sandals. And i bet it will be hard to refunded...Be carefull! You will be riped-off.
(Update) we exchanged many times about sending them back, or crediting them because the poor quality, you said i was frustrated...of course! You didn't want to find a solution and i lost so much time and money to send them back...your answer matches with the fake polite ways that you had been answering throughout the process, repeating i was frustrated but didn't want to fix the problem....... I know you won't find a solution and i have paid 99$ and i will have to reach my credit card for a refund of 74$.......You play the game that you will fix your mess but i know my journey has not ended yet....
I wish i could put pictures to show people how bad they look!!!
24 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Isabelle,
I’m sorry to hear about your experience with the sandals. Concerns about product quality and the return cost can be very frustrating, especially when the item does not meet expectations.
We have requested the necessary details via Trustpilot so we can verify your order and review your case. Once you respond there, we’ll follow up promptly by email. Our team will review the item linked to your order and check the return details so we can assess the situation properly.
We aim to reduce unnecessary returns, and where appropriate we offer returnless resolutions to help minimize waste.
After we confirm your order details, we will outline the appropriate resolution and next steps directly by email.
— Riley, The Store Vancouver Customer Care
Really like this company
Really like this company! Initially, I was a bit doubtful because it looked so good to be true... However, it is one of those exceptional instances when what one thinks is right really is! I just made my third order and I'm so happy with the quality of the product and service!! The store Vancouver is the best!
24 February 2026
Unprompted review
Reply from Thestorevancouver
Hello Elenore,
Thank you for sharing such thoughtful feedback. It’s great to hear that your experience has been consistent across multiple orders and that both the product quality and service have met your expectations.
Building that level of trust over repeat purchases is something we value, so it’s rewarding to know your third order delivered the same positive experience.
As a small thank you for your continued support, we’ll be sending a $5 credit to your email for your next order.
We appreciate you choosing The Store Vancouver and look forward to serving you again.
— Riley, The Store Vancouver Customer Care
Incredibly light blouse
Incredibly light blouse, however, it is very prone to creases.
20 February 2026
Unprompted review
Reply from Thestorevancouver
Hello Zia,
Thank you for sharing your feedback. I’m glad to hear you liked how light the blouse feels. That kind of fabric is chosen for comfort, though it can sometimes crease more easily with wear.
We will pass your note to our product team so they can review fabric selection and finishing for future runs, especially to balance lightness with better wrinkle resistance.
We appreciate you taking the time to leave a thoughtful review and hope you continue enjoying your piece.
— Riley, The Store Vancouver Customer Care
Wonderful shopping experience
Wonderful shopping experience, quick shipping, and a perfect price. Thank you!
11 March 2026
Unprompted review
Reply from Thestorevancouver
Hello Rachel,
Thank you for sharing your experience. I’m glad to hear everything came together well, from the shopping process to the delivery and pricing.
Our team works to keep the experience smooth and reliable at every step, so it’s great to know that reflected in your order.
We appreciate you choosing The Store Vancouver and hope to welcome you back again soon.
— Casey, The Store Vancouver Customer Care
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