True North Moving Reviews 

Man I hope people do better research than I did. Nothing new in this review, it’s the same schtick as everybody else. They quote you the lowest SQ footage of space and then you end up paying a ton more for extra footage on the truck. They add a bunch of charges for extra steps they have to walk or climb. They charge to wrap and box your stuff. Before you know it, you are paying $1K higher with the moving company than Frontier quoted. I really hope someone reads this and doesn’t get scammed like I did. And please don’t trust the fake review that the reps send you as proof of their great service because it is a LIE!!!

DO NOT USE THIS COMPANY which was originally called FRONTIER MOVING SOLUTIONS which they changed as well as removed there website. Is all they charge you is fees, originally when I went with them I was told that I needed to pay an additional $500.00 as I added items to my list. Then on the day the Moving company showed up I was told that it would be an additional $790.00 as they had no idea what the cubic feet was. They also told me they had no inventory list but that it was going to be more, after moving and calling this company back. I was told that when I updated my list they only updated my square footage from 300 SQ Ft to 309 SQ feet when I almost DOUBLED my items. You would be better off to go with U-Haul, Pods, or just work directly with a shipper. I thought by going through a company like this they would take care of all of this but every step of the way I seemed to have to do all the work. Even after I was charged the $790.00 I called that day and was told it was MY FAULT that I didn't call them, when originally I thought that's why I was paying for there services so all of this would be negotiated for me. What I was originally quoted for this was around $2,140.00 I ended up paying over $3,600.00, and then was told the only reason I paid the additional $500.00 was Fees and that they have no idea or cant even calculate the square footage but that there SYSTEM is DOT approved... STEER CLEAR!

Contacted with first estimate without walk through. Requested a reassessment with video walk-through. Got asked to move to WhatsApp for walk through, they claim it denied the virtual walkthrough on new invoice that was sent around 10 minutes after the walk through was completed. (Possibly an unrecorded line since number for whatsapp is not the same on invoice) Price added 50 dollars, 300ish cubic feet. Get a call from their qa i give then rounded up dimensions of largest boxes, says it'll be close, but shouldn't be bad. Day of comes around, the movers say (i dont blame them, they are doing their job not their fault Frontier low estimated) that the volume is 600 cubic feet. Doubling the needed space, and just shy of doubling the price of the move. They said "i could get a charge back but they'll just fight it and the company will win and it won't be good for me," "I signed an estimate that said I waived the virtual walkthrough" even though their recorded lines will have me asking for the reassessment and video walk through to make sure day of i dont get any surprises. And my personal favorite "you got 3 options, pay the increased fee, only load what the estimate covers, or cancel and forfeit your nonrefundable deposit and accept that if you do that your move just became more expensive equal to that deposit." They even said based on videos and pictures, the quote was low for what I was trying to ship. Again, implying that they can see that the quote was way too low to begin with and should have been increased when they got the video and pictures. Don't waste your time and money.

WHAT A SCAM!!! If I can rate zero stars I would. The cost of my move doubled before they even picked me up because they called me a couple days before and told me my inventory was completely wrong. Then my move cost doubled again when the driver showed up and worst of all, my items were damaged when they delivered 3 weeks late. STAY AWAY!!!

My contact person was Kyle! He quoted me a price of 2498 that I itemized down to the tea! When the movers came, the price that was quoted was way off by about $2,500 extra dollars. They needed 300 cubic feet more than what I agreed to! I told them I couldn't afford to use their service. So they still put a few of my big items on the truck and held them hostage! My daughter called the police and not trying to be funny they were all Hispanic they hopped in the truck and left with my furniture! These people stole my furniture! They took it to a storage facility to hold for ransom. I would not recommend this company! This is a first and last time for me!

I booked Frontier Moving Solutions for my move from New Jersey to Florida. Once they had my deposit, communication practically disappeared. I needed certificates of insurance and basic details about the truck to make sure access wouldn’t be an issue and I wouldn't incur additional costs. Getting any of that information was like pulling teeth — I didn’t have confirmation until almost the day of the move.

They took my inventory over the phone, reassured me they were “experts” at estimating space, and told me exactly what I’d need - they were wrong. When the movers finally arrived (a company Frontier brokered me out to, not Frontier themselves), they said I needed DOUBLE the space and started charging extra for things Frontier had said were included — like my exercise bike. And then started telling me that I was quoted wrong pricing for my sofa.

The actual moving company itself was another nightmare -- they kept telling me wrong delivery dates, charged me exorbitant prices and "fees" for things that shouldn't have had fees -- but when I called Frontier to enlist their help, they apologized, said they’d “talk to the owner,” and discount me, and then never followed up. No accountability. No discount.

Frontier Moving Solutions needs to take real responsibility for the companies they broker customers to. You can’t just hand off clients to another company, pocket a commission, and then pretend you have nothing to do with what happens next. That’s unethical and unacceptable.

I’m not usually one to post bad reviews, but this experience was absolutely awful. I would never use Frontier Moving Solutions again or any other broker. Go direct with a reputable moving company, even if it costs more — it’ll save you a ton of stress, money, and regret.

50% of initial quote due immediately. Exactly 3 days before the move there was a new quote - so I could either pay it or cancel the entire move. I paid it. Then they wouldn't commit to a move date, moving between original date and flex dates. I kept calling them to get different answers each time because I felt like they ghosted me after my second payment. That led me to search reviews.... If I only knew what a scam they were!!! I called and cancelled only getting my second payment refunded and forfeiting over $1400!! They are refusing to refund the second payment despite emailing me that's the only funds if be getting!!! Very nice and courteous until I made that second payment and was locked in. Then my calls weren't answered and they were hard to contact and when I did reach them, they were extremely rude!!! Do not use this company!!!!

Do not use this company, they straight lied from first phone call through process. I told them what I had and their quote for space and $ wasn't even close. They hooked me in by taking deposit and leaving half my stuff in lawn saying it would be double the quote price!! It wasn't my mistake about space, it was theirs, why am I responsible for paying double? Their cust service line was beyond useless as well at resolving. Save yourself the hassle and money....don't use these con artists!

Be aware of this company. Do not recommend.

The sales rep will just say what you need to hear to close the deal.

Heather and Michelle from customer service are incredibly rude. I happened to have to cancel my move so they took my deposit, that's okay. I asked for that to be waived as Erik, the representative told me they're a service company, if they don't do the service they'll give me back the money and didn't advice me on the deposit refund policy. it's in my contract, that's okay. That's not the point of this review.

When I called several times to try to understand my options and problem solve, I got Michelle and Heather treating me incredibly disrespectful and not problem solving, of course. Not letting me talk and incredibly condescending and passive aggressive. Heather even mocked me saying " Miss lawyer you should've read your contract". And I can go on. They gave me too much content for this review but I'll leave it here.

Do not use this company. I recommend you folks to get certified on a 1:1 soft Skills training/customer service training that is more advanced to enhanced your skills and service standards, it'll impact your business considerably.

I WOULD NEVER USE THIS COMPANY AGAIN! This company is a broker, not a moving company, so the price they quote may have no bearing on the cost actually charged by the moving company. In my case, none of the details were communicated to the moving company, and the volume of contents was completely inaccurate, resulting in my price being $1500 higher than the price quoted by frontier. When I then requested to cancel my order they said I would lose my $700 deposit.

I scheduled a move with them and paid the 50% deposit. Long story short about a week later I had to cancel due to family issues. When I called to cancel, they said they'd keep the reservation "open" and I could use the deposit in the future but they would not issue a refund after three days. I find that to be bad business compared to other moving companies I have dealt with.

If I could give zero stars, I would. I hired Frontier Moving to move from New Jersey to Fort Lauderdale, and my experience was a total nightmare. We discussed everything up front: a simple two-bedroom move, all items packed, four TVs, and the representative named Kyle even gave me a quote of $1,780. He told me to buy TV boxes, and I did everything he suggested.

But three days before the move, I got a call from a so-called “manager” who was incredibly rude and basically doubled my price to $3,800, claiming Kyle “forgot” to include certain items. When I said that was unacceptable and I wanted to cancel, he threatened that I wouldn’t get my deposit back and arrogantly told me his name was just “Manager” and no one else would help me.

In short, this company hit me with a $2,000 upcharge at the last minute and held my deposit hostage. This is the worst customer service I’ve ever experienced. They lure you in with a low quote and then jack up the price when you’re stuck. Avoid at all costs.

If I could give a Zero stars I would. They claim they are Miltary owned i hope not. they screwed over this military family. Qouted us $2287.53 for a small 2 bedroom apartment. Then it was updated to $3999.69 during the final walk through yesterday over FaceTime with the company. Then Day of the move, today it is all of a sudden $6966.00. And the car transporter can't make it. What can we do? son needs to leave tomorrow and no way to get a truck and do it himself in 1 day. DO NOT USE THIS COMPANY! My husband served 30 years- they claimed to be for us-but all they did was rob us blind. and yes we told your COMPANY EVERYTHING they have...so dont try that. The moves were there only 1.5hrs to get all there stuff.

Horrible! Lied to on a recorded line by a salesperson named Brian. Move price doubled. We are 3 weeks post move abs still no furniture. Nor can we get an intelligent answer regarding an ETA. Michelle keeps saying she will get back to us yet no return call. This is a nightmare! DO NOT USE! They lie and are not transparent!

Frontier made my move seamless and as stress free as possible. I always dread moving, and the experience with Frontier made it quick and easy. I would recommend and definitely be using them again in the future!

SCAM SCAM SCAM!!!!!!!! will not provide copies of the paper work you sign. changed the price by $1,000 on moving day and charged me $1,500 on the day of arrival. the price on my paperwork and will not give me a copy.

your move takes 30 days to arrive, and they will not tell you that.

it is cash/zelle only (not informed about that) and this is not the price we agreed on.

DO NOT HIRE THEM

Stay away! This is a 3rd party outfit.They send foreigners with rental trucks to destroy everything you got. They knowing let people that strong arm you for more money right off the bat come to you. They get there money and out it leaving you to hands of unethical, incompetent.unprofessional movers.lawsuit coming

My mother used this company. They broke furniture but kept it wrapped and didn't tell her about it, just left it. When she opened boxes, things were broken, like they threw the boxes around. Came and gave a quote on number of boxes and furniture in beginning, but charged a lot more on day of pickup knowing exactly what was to be picked up. Then charged $800 extra to unload on a uhaul from their truck because they would not drive up a hill! They took an extra 4 days to deliver from when they said they would be there. The entire thing was ridiculous! If I could give 0 stars I would.

Quoted us $3,500 but never showed up to take physical inventory. Ended up triple brokering us and we were ultimately charged $10,900 to pay a company we didn’t contract with. Tried calling, texting, and emailing but never got a response requesting a copy of our estimate or information regarding who had our property or when we would receive it. We didn’t even realize this was freight broker until much later - DO NOT use them or any brokerage honestly, just call local movers.

Move was smooth, no damages, and the crew was friendly! Customer service was great. When I had questions they could not answer, I was able to speak with a manager immediately who was able to quickly rectify all of my questions and concerns. Highly recommend if you’re looking for a fast and efficient moving experience.