Triton Cycles Reviews 

5,893
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service provided, highlighting the helpful and friendly staff who ensure clear communication regarding order status and progress. Many people appreciate the quick and efficient delivery service, with items often arriving promptly and well-packaged, sometimes even fully assembled. Reviewers are also very satisfied with the quality of the products received and the competitive pricing, finding great value for their purchases. However, some customers also noted issues with order fulfillment and delivery tracking, experiencing delays or a lack of updates regarding their purchases.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising quick delivery times and... See more

Product

Reviewers express satisfaction with the products, often highlighting great quality and value, such as... See more

Order

People report ambiguous experiences with order fulfillment, with many expressing significant frustration over... See more

Price

Customers consistently note positive experiences with price, often finding the products to be the cheapest... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ad on your site made it look like it was the front and back wheel so when I brought the halo sas wheel I thought it was wheels? That’s the only down side and the slow delivery it took a lot longer... See more

Rated 4 out of 5 stars

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking Update, Triton have issued a refund as unable to track my item, so very good customercservice

Rated 4 out of 5 stars

Great price quick delivery would have been 5* but I sent a question by email and never received a reply I had to search online elsewhere for the answer but will be using them again

Rated 5 out of 5 stars

Really happy with the service we received. The bike was slightly delayed but was delivered exactly two weeks from ordering, however , they delivered my son’s bike fully put together so he could rid... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(5,893)

142 reviews in the last 12 months

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Rated 4 out of 5 stars

I would review

I would review, as you keep reminding me, but rhe tyres have not arrived and there is no tracking
Update, Triton have issued a refund as unable to track my item, so very good customercservice

14 August 2025
Rated 1 out of 5 stars

trek rail battery cover

placed the order on line for an item that was said to be in stock , payment was returned with out saying why also no phone call to say the same , normaly no problems with triton , saying that is was not a really a problem but a call would have been nice ,
thanks mick

21 August 2025
Rated 1 out of 5 stars

15 days, No parts, Little Comms, 1 Cancelled Order and 1 Peeved Customer

When my bottom bracket failed, I looked to Triton to help. I purchased the Praxis Works T47 BB and tool, both showing as in stock. This was Monday (Day 0). I immediately got an email confirmation with a delivery window (free delivery) of between Day 2 and Day 8. I had 7 days till I was going on holiday with my bike, so I had time. I chase up on Day 3 when I have had no more comms. The staff reassured me that the item had come in and was shipped on Day 3. 1-2 days for delivery would still leave me time. In the online system my order is showing as dispatched (despite still being 'In Picking') so I felt a little reassured. The warning sign of no tracking details was there, but I gave Triton the benefit of the doubt. Day 4,5,6,7 nothing. I end up going on holiday without my best bike (thankfully, I have a spare). Day 14, I arrive home to a note from Royal Mail. I pop round to my neighbours to pick up the parcel... It's a parcel for my wife! No comms, no BB!! I call up Triton, the staff say they will look into it and call me back. No call. Day 15 I call up again and ask for an update. Apparently the warehouse don't have the tool! I immediately cancel the order. I won't be fooled again by their competitive pricing and low cut-off for free delivery. The staff have been great, but the general comms from the website/email/warehouse/order updates have been the worst I have ever experienced for something showing as in-stock in the first place!!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

RSL Aeolus tyres purchased at a…

RSL Aeolus tyres purchased at a reasonable competitive price.
Quick delivery but the actual product is extremely difficult to fit so much so that I have to seek assistance at my local bike shop.

4 August 2025

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