Trees.com Reviews 

Despite purchasing the insurance, they refuse to replace 3 of the trees I purchased that arrived dead. Every request they have made for pictures, descriptions, watering schedule etc.. have been provided, but this is clearly a ploy to avoid replacing dead trees. 4 months of 10 emails back and forth, and they still have not refunded or replaced.

Do not buy from this company and do not buy the alive and thrive guarantee! They will do everything they can to keep from giving you store credit, even if plants arrive dead.

I purchased plants from this company for years, but unfortunately, I will no longer be a customer. They shipped me a pear tree that appeared to be diseased upon arrival.

I contacted them by email to report the issue. They claimed they had sent me a discount code and asked me to provide an update on the tree’s condition.

A month later, the tree had died, the discount code they provided did not work, and my subsequent attempts to contact them went unanswered.

Unfortunately, their lack of customer service and failure to resolve the issue have cost them a longtime customer. I now purchase my plants from Everglades Farm, where I have found both superior plant quality and much better customer service.

I purchased 12 trees from Trees.com approximately two years ago, expecting them to match the description and representations on the company's website. Unfortunately, the trees have not lived up to what was advertised - they basically have grown about 1 inch taller and not any wider - not at ALL like the pictures on their website.

I am disappointed with the quality and the results, especially given the time and money invested.

I am seeking a fair resolution from Trees.com and would encourage prospective buyers to carefully review the product details and understand the company's guarantee and refund policies before ordering.

Edit: I spoke with someone from trees.com last night who offered me 30% off of new trees (no refund), but trees are already 20% off on their site. I also emailed pictures of the trees to them yesterday with no response.

I have purchased multiple trees and plants and will not buy from them again. They are not honest about the alive and thrive guarantee. They sent me a completely dead peach tree and after 6 months of looking at a a sick stick, repeatedly asked for more pictures and scratch test. My account shows that I have purchased trees and plants for years, a good customer. I need a good honest company.

Love buying from this company. They give so much guidance throughout the process of planting and growing my trees.

I wrote a WOUNDERFUL review because I was treat like family when there was an issue with my order. I even got extra emails from the “higher ups” and I felt like this was a genuine old school type company…….. that’s until I got my #%$& trees. They were packaged correctly that means they sent poor product. All the leaves fell off in a weak. The trees were thin, shorter than described and kind of dried out. I called the company and was not helped. The best I got was “call back next month” to see how the trees are doing. Well I can tell you that they can’t grow a full set of mature leaves in 3 weeks at this condition. So the answer is going to be even worse. I DONT TRUST TREES.com ANYMORE.

RUN, I’ve purchased almost 50 trees from
Them in the past year. The last two Leyland cypress I bought arrived on the verge of death. I spent two weeks trying to save them and they of course died off. I contacted support and they offered store credit… when I tried to repurchase the trees they were 50% more. I contacted support 3 times over a month and they pretty much told me it was my problem. BAD BUSINESS. They will take your money and send you dead trees.

Buyer Beware …Do NOT trust this company. The customer service is absolutely terrible but the real issue is they can not to be trusted. They sent me 4 foot browning dead juniper trees jammed into a box. 2 trees per box

Do not trust them. Go local

I was disappointed with the Chinese Dogwood. It had a few branches that had broken and was not a pretty shaped tree. The pink dogwood was a pretty shaped tress. Both were smaller than I hoped for. Hope the cherry tree and giant abortive are nice trees as well.

Delayed Shipments.... A lot of them. I ordered in March and every month right before the "ship date" they would send me an automated email about my order being delayed with a ship date for the next month. I let this go on for way too long because I was excited for my tree, but I finally canceled my order after it was delayed and "scheduled to ship" in late November. They didn't offer any reason for the delay and there was no attempt to make it right. Very disappointing.

0 stars if I could.

The company website promotes coupon codes, but the discount did not apply at final checkout. I ended up placing two orders, one without the coupon and another with it, and immediately tried to cancel the first order.

Despite contacting the company by both phone and email, they refused to cancel the duplicate order approximately 15 hours after it was placed.

There is also no option to cancel an order directly through Shop.app after checkout. When I called, I was told that cancellation requests must be made within four hours of placing an order. The problem is that their stated response time can be up to 72 hours, which makes that cancellation window extremely difficult to use in practice.

In my experience, their ordering and cancellation process is intentionally impossible and restrictive and leaves customers with no ability to correct an accidental or duplicate purchase.

Another major concern is their return policy for plants. According to the company, plants cannot be returned.

I also see this company advertised extensively through online ads and affiliate channels. I wish more of that effort were directed toward customer service and providing customers with a reasonable way to correct an order shortly after it is placed.

Avoid this company at all costs and please shop through your local nurseries.

I ordered a tree in March. About eight months later, still no tree. Every month, they send me an email saying the delivery is delayed another month. Over and over, and it has never come. I've had a spot for it in my yard, planting supplies for it, and time reserved for it, all wasted month after month. I understand delays happen, but this is not just a delay; this feels like a scam. I've had other good orders with them, but this is unbelievably bad, and they're making no meaningful efforts to make it right.

We bought several hundred dollars worth of plants. They were taken care of watered and fertilized. Everything died and they didn't honor their warranty. We won't be using them again and buy local next time.

Order six ponderosa pines a year ago last May 2025. They arrived in poor shape planted them anyway, cared for them all summer and fall. They all died. Ordered four more Ponderosa Pines under the Thrive, guarantee, warranty. Planted in spring of 2026, Likewise, all I have died. Trees.com We'll not warranty These trees, so I'm just out of luck with the over the thousand dollars in tree cost and shipping.

My experience, Trees.com is one of the worst companies I have ever dealt with. They took my money, delivered trees that appeared severely compromised, and then failed to stand behind their product or provide meaningful customer service. NEVER use this company buy local where the proprietor will stand behind their products!
PS) Trees.com followed up to this post and asked me to contact them via the chain of emails, which I did . The Trees.com Customer Support Specialist (Maredeth) stated "So sorry ...the warranty has already expired on that order".
So just as I stated previously DO NOT use this company, buy local!!
!

I had a few issues with my delivery, but the customer service team was quick to resolve everything. They were super friendly, helpful, and polite throughout the entire process.

Seriously, one of the best customer service experiences I’ve ever had!
My new trees arrived safely and looked amazing! They were big, healthy, and strong compared to some of the other places I’ve purchased from—and those trees cost twice as much.

10000% would buy from them again and again and again!

Their customer service was extremely quick dealing with my issue. Very pleased they followed their guarantee.

Let me lay out the good and the bad of Trees.com (formerly FastingGrowingTrees.com);

The good:

Shipping is quick through FedEx and all plants have arrived in relatively good shape.

With my first order, when my gardener pointed out that the trees I'd ordered would be too large for my yard, customer service gracious refunded my order promptly. And since they don't seem to carry "dwarf" varieties, I had to order trees from another company.

Since I had such prompt and easy time with customer service with this first order, I decided to purchase three expensive citrus trees from them. They all arrived promptly and in good shape.

The bad:

Two of the citrus trees are doing great - lots of new growth but the third just continued to fail despite the same care as the other two. It eventually died.

I put in a request for their 'one-year' Alive and Thrive warranty. Despite sending pictures numerous times, they finally told me they could not access the Imgur links of the pictures (conveniently a day after my credit card's six month refund policy).

I literally sent 6-8 requests with the same clueless response. At no time during these initial requests did they inform me that the "warranty" requires me to pay shipping of a replacement.

Instead, I just placed an order for a replacement tree - no clue with the various discounts if it's the same price - along with two other trees in order to get free shipping.

After placing this order, customer service finally informed me that they cannot give me a refund - only a replacement with me paying the shipping fees OR a store credit.

At this point, I no longer trust Trees.com. And I do not want a store credit as it's unlikely I'll ever order anything from them ever again.

Today, I asked them to simply refund the cost of the "replacement" tree but I suspect I will get the same runaround from customer service.

It's not like I haven't spent a lot of money (close to $700) with this company and I still have other areas I'd like to put in plants but their crappy refusal to just give me a refund or insistence that I pay for shipping for a replacement has lost me as a customer.

More bad news:

Trees.com loves to advertise a lot of "deals". Use Plant20 or Plant25, etc... and your order reflects these discounts as you add more plants - you get a final amount to see what you'll be charged.

However, when you go to pay (at a different site), BEWARE that the discount DOES NOT carry over. You might not be paying attention, pay for your order and end up paying FULL PRICE without the discount. Instead, you must re-enter the discount code on the payment page.

To me, this is extremely deceptive and I suspect many people don't end up getting the correct discount unless they are paying attention.

BOTTOM LINE:

Trees.com has some good bargains, shipping seems to be prompt, products seem to show up in good shape BUT their "Warranty", extremely unhelpful and stubborn customer service and deceptive payment practices are all designed to be very unfriendly to their customers.

Buyer Beware!

And despite everything, they refuse to give me a refund and only a store credit. Gah - stubborn effers.

4 out of 5 products have been great. (Bought in different orders) The one that failed to thrive they made the decision to replace it !!

I bought a butterfly bush late this spring. It died. I got a 3 yr warranty and talked to customer service and was helped very nice. If I requested replacement now, it would have come in fall. I agreed with customer service to file warranty in February so I get a replacement before it gets TX extreme heat. I do blame this year's heat domes killing the plant. Trees.com sent a healthy plant and I am covered. Consider buying from here with 3 yr warranty and you will not lose alot of money due to things out of your control. I will put a new review next September and show how the replacement plant goes. I lost hundreds of dollars on plants from places with no guarantee. There are a few that offer warranty. I hope to give 5 stars next yr