Treering Reviews 110

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly nature of the platform, finding it easy to navigate and utilize for designing yearbooks. The product quality, including vibrant printing, durable binding, and clear photos, is frequently highlighted, alongside the excellent customer service which is described as responsive, helpful, and supportive. However, some people mentioned occasional difficulties with the online design platform, citing it as confusing or prone to freezing. A few customers also experienced issues with the website's functionality and some limitations in editing capabilities or design options.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the vibrant,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the promptness and... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the vibrant, high-quality printing, durable... See more

Website

Customers generally express satisfaction with the website's ease of use and customization options. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the yearbook creation and delivery process was amazing. The website is easy to navigate and offers a wide range of options to meet your school’s needs. There are helpful articles... See more

Company replied

Rated 5 out of 5 stars

Overall my experience with Treering was great! This was my first time ever using this program and it found it to be extremely user friendly. I was also provided with amazing training prior to starting... See more

Company replied

Rated 5 out of 5 stars

I really appreciate how easy TreeRing is to work with. Especially the later deadline. This allows us to cover at least a little of the soccer and tennis season. The online design platform could be a l... See more

Company replied

Rated 5 out of 5 stars

Treering is a wonderful program that is super-user friendly. Anytime I have something I can't figure out, I call customer service and always get a quick and helpful response. Greatly appreciate all th... See more

Company replied


Company details

  1. Software Company

Written by the company

Treering is a memory-as-a-service platform that transforms life’s moments into personalized keepsakes. Powered by their proprietary AI-driven technology and just-in-time printing, Treering offers scalable and flexible memory creation solutions for schools, families, and brands. With Treering’s innovative platform, users can preserve and share their most meaningful memories effortlessly and beautifully.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Treering didn't ship within 5 business…

Treering didn't ship within 5 business days as stated on their website, still can't tell me when the yearbook will ship. Stay away from this company!

14 May 2024
Unprompted review
Treering logo

Reply from Treering

Hi, we are sorry to hear your order hasn't arrived. Our one-of-a-kind printed books take some time to produce, so your book may still be in production. We'd be happy to look into your order for you! Please message us at marketing@treering.com and we'll help!

Rated 5 out of 5 stars

Not user friendly for custom pages

I created 4 custom pages for my daughter's yearbook. The website was glitchy and slow throughout the process. My order went through without 2 of my custom pages. Their website is in need of a major update.

Recent Update: Treering rectified the the situation by offering a generous discount code so I could reorder my yearbook with all of my custom pages. Thank you!

20 May 2024
Unprompted review
Treering logo

Reply from Treering

Hi, please reach out to marketing@treering.com, and we'll help you. We'd hate for you to be without 2 of your custom pages!

Rated 2 out of 5 stars

The custom option is unreliable

The customizing of pages is unreliable and not user friendly. The system runs slow or doesn't know what it's doing when trying to add multiple photos to the customized pages. It creates duplicates on the preview even when a single photo is only selected once. I've had to redo my order multiple times and it's extremely frustrating. I appreciate the option to create pages using my personal photos but am not impressed with how the system works.

23 April 2024
Unprompted review
Treering logo

Reply from Treering

We are very sorry for your difficulty. We would like to make this right and reimburse you for your book. Please send us an email to support@treering.com and reference TrustPilot.

Rated 5 out of 5 stars

Great product and excellent company

Treering was the best organization to build our school yearbook. The customer service was excellent, and the quality of the book was out of this world. When student and families received their yearbooks, we sold another 20 copies. When I informed families that they would not get them until the summer they didn't even care. They felt that the book was worth it.

29 February 2024
Rated 5 out of 5 stars

Treering makes it easy

I love how easy Treering makes it to create, promote, and sell our yearbook. The biggest thing for me is that families can order their book online at any time. No deadlines and I do not have to collect any money.

12 February 2024
Rated 5 out of 5 stars

I have been using TreeRing for 3 years…

I have been using TreeRing for 3 years now. The process of creating a quality yearbook is made easy by TreeRing's program and tools. The ability for parents to customize their own pages allows the yearbook to become personal instead of just something the school puts out. My favorite part of using TreeRing is the ability to go back and order previous years yearbooks as well!

25 February 2024
Rated 5 out of 5 stars

I have really enjoyed using Treering…

I have really enjoyed using Treering for my school yearbook. The options are really fun and colorful. The people who answer the phones have always navigated through my problem and given me excellent customer service. I think it is a great company to use for yearbooks.

22 February 2024
Rated 5 out of 5 stars

I have used Treering for 4 years

I have used Treering for 4 years, and they've been great. Any time I need help, they answer quickly. Shipping is fast and I love that I can have yearbooks shipped directly home instead of to the school.

22 February 2024
Rated 5 out of 5 stars

I've been using TreeRing software since…2012

I've been using TreeRing software since my younger son was in 2nd grade (he's now a freshman in college). Before deciding which yearbook company, I met with every possible yearbook company before choosing TreeRing. As a parent volunteer starting up a brand new yearbook program at my kids elementary school, TreeRing was a great fit for many reasons; flexible pricing which allowed for fundraising, no minimums or payments up front, a tree planted for every yearbook sold, excellent customer service and so much more. When I became the yearbook advisor at my kids middle school. I reevaluated the yearbook company options again and brought TreeRing with me. Besides the above great reasons, parents LOVE the free custom pages. There are a number of elementary schools that feed to our middle school who use TreeRing and they already have expectations of creating custom pages for their children when they order a yearbook here. I highly recommend TreeRing for any school looking for a new vendor.

22 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look